Font size
WorksheetsChapter 7 - Principles of Effective Communication
Total questions: 20
Worksheet time: 11mins
The term ________ refers to communication using the movements and attitudes of the body.
sign language
body language
verbal communication
visual communication
________ communication employs signs, symbols, and designs.
visual
written
verbal
nonverbal
Select the components of the communication process
sender
freqency
receiver
message
band waves
The word communicate is best defines as:
delivering a message
talking to another individual verbally
an interchange of ideas or information
understanding what another individual is saying
What percentage of your message is transmitted through body language such as gestures and expression?
50%
52%
55%
58%
You are at the scene of a motor vehicle crash. The patient is telling you what happened. Active listening with this patient would include:
telling them to keep their story short
using a lot of medical jargon
asking clarifying questions and keeping eye contact with them
speaking loudly and aggressively
Select the correct objectives of therapeutic communication include:
medical terminology
assessing behavior
taking vitals
collecting information
educating
For therapeutic communication to be successful when interviewing a patient, the patient must:
know you
like you
trust you
speak English
When the paramedics arrive on the scene, you give them an overview of the patient's information and summarize the care you provided. This is called:
nonverbal communication
transfer of care
body language
therapeutic communication
When talking to the dispatch center on your radio, the communication goes through a high-powered radio called the ________ that can transmit over a wide area.
terminal radio
base station radio
portable radio
receiver radio
When making a radio call to the dispatch center, what is the first thing the EMR should say?
your name and ID number
your location
the radio identifier of the resource you are trying to call
the patient's name and condition
An Emergency Medical Responder should position herself to communicate with a patient:
above eye level
at or below eye level
any level that is comfortable
A(n) (a) question cannot be answered with a one-word answer.
Nonverbal communication may be relayed through:
tone
words
volume
body language
Which of the following is the best way to handle a patient who can't communicate due to mental impairment?
don't communicate, just transport
ask another health-care provider to tell you about the patient.
keep trying to communicate
act out what you are trying to say like charades
For an act of communication to take place, the ________ must transmit a message to the ________.
receptor/transmitter
talker/listener
writer/reader
sender/receiver
Someone has called 911 for assistance, but the telephone connection is so poor that dispatch cannot hear what they are saying. This is a(n) ________ barrier to communication.
physical
perceptual
emotional
language
An individual's attitudes and beliefs or like and dislike for the sender or receiver can interfere with the message being communicated, creating a(n) ________ barrier to communication.
emotional
interpersonal
physical
perceptual
Which of the following is NOT a pitfall in a successful patient interview?
Providing false reassurance
Interrupting a patient's answer
Letting the patient talk
Asking leading questions
When encountering a patient from a different culture, you should carefully manage your ___________ to the patient and avoid getting too close too soon.
proximity
message
eye contact
tone
