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Chapter 7 - Principles of Effective Communication

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

The term ________ refers to communication using the movements and attitudes of the body.

a)

sign language

b)

body language

c)

verbal communication

d)

visual communication

2.

________ communication employs signs, symbols, and designs.

a)

visual

b)

written

c)

verbal

d)

nonverbal

3.

Select the components of the communication process

a)

sender

b)

freqency

c)

receiver

d)

message

e)

band waves

4.

The word communicate is best defines as:

a)

delivering a message

b)

talking to another individual verbally

c)

an interchange of ideas or information

d)

understanding what another individual is saying

5.

What percentage of your message is transmitted through body language such as gestures and expression?

a)

50%

b)

52%

c)

55%

d)

58%

6.

You are at the scene of a motor vehicle crash. The patient is telling you what happened. Active listening with this patient would include:

a)

telling them to keep their story short

b)

using a lot of medical jargon

c)

asking clarifying questions and keeping eye contact with them

d)

speaking loudly and aggressively

7.

Select the correct objectives of therapeutic communication include:

a)

medical terminology

b)

assessing behavior

c)

taking vitals

d)

collecting information

e)

educating

8.

For therapeutic communication to be successful when interviewing a patient, the patient must:

a)

know you

b)

like you

c)

trust you

d)

speak English

9.

When the paramedics arrive on the scene, you give them an overview of the patient's information and summarize the care you provided. This is called:

a)

nonverbal communication

b)

transfer of care

c)

body language

d)

therapeutic communication

10.

When talking to the dispatch center on your radio, the communication goes through a high-powered radio called the ________ that can transmit over a wide area.

a)

terminal radio

b)

base station radio

c)

portable radio

d)

receiver radio

11.

When making a radio call to the dispatch center, what is the first thing the EMR should say?

a)

your name and ID number

b)

your location

c)

the radio identifier of the resource you are trying to call

d)

the patient's name and condition

12.

An Emergency Medical Responder should position herself to communicate with a patient:

a)

above eye level

b)

at or below eye level

c)

any level that is comfortable

13.

A(n) (a)   question cannot be answered with a one-word answer.

14.

Nonverbal communication may be relayed through:

a)

tone

b)

words

c)

volume

d)

body language

15.

Which of the following is the best way to handle a patient who can't communicate due to mental impairment?

a)

don't communicate, just transport

b)

ask another health-care provider to tell you about the patient.

c)

keep trying to communicate

d)

act out what you are trying to say like charades

16.

For an act of communication to take place, the ________ must transmit a message to the ________.

a)

receptor/transmitter

b)

talker/listener

c)

writer/reader

d)

sender/receiver

17.

Someone has called 911 for assistance, but the telephone connection is so poor that dispatch cannot hear what they are saying. This is a(n) ________ barrier to communication.

a)

physical

b)

perceptual

c)

emotional

d)

language

18.

An individual's attitudes and beliefs or like and dislike for the sender or receiver can interfere with the message being communicated, creating a(n) ________ barrier to communication.

a)

emotional

b)

interpersonal

c)

physical

d)

perceptual

19.

Which of the following is NOT a pitfall in a successful patient interview?

a)

Providing false reassurance

b)

Interrupting a patient's answer

c)

Letting the patient talk

d)

Asking leading questions

20.

When encountering a patient from a different culture, you should carefully manage your ___________ to the patient and avoid getting too close too soon.

a)

proximity

b)

message

c)

eye contact

d)

tone