The most profitable source of revenue in a hotel operations

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These services and products can be from any accommodation enterprises’. These services and products can be from any accommodation enterprises’ restaurants, bars, room service or functions for the staff of the hotel

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Play in a vital role in the (MICE) Meetings, Incentives, Convention and Exhibitions. Most establishments offer these rooms or spaces where business meetings, social and special events

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Refers to ancillary services and rental and service concession arrangements that may be provided to guests outside firms operating in the hotel and other accommodations

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This recreation services that are being offered by almost every accommodation enterprise. Wellness and fitness are likely to be part of the travel needs of the guests

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The hosting enterprise also gets a certain percentage from the total earnings of these recreation activities and facilities

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Are either an in-house facility or by arrangement with an outside laundry and dry-cleaning firm

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Nowadays are usually provided in every room. Usually local calls to local numbers are the ones free of charge, while national calls, calls to mobile and international calls may be billed on the guest’s account

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From car rental and taxi services and travel agencies are also considered another source of revenue of different accommodation establishments

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Make tenants or concessionaires pay a rental fee if they want to operate within the vicinity of the establishment forms such as branded shops, convenience stores, souvenirs shops and other forms of business

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It involves setting one’s goals and developing plans to meet or exceed those goals. It refers deciding in advance thru this kind of management functions

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Undertaken to fulfill what needs to be done, who does it, how the tasks are grouped, who reports to whom and who makes decisions

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This includes determining one’s vision, mission, goals and objectives

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With staff and guests go hand in hand in order to ensure that both sides get to be heard, This veritably takes places, especially during conflicts between one’s staff and a guest

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Human resources involves attracting and retaining one’s performing staff or employees and aiming to keep their morale high, in other words, one must ensure that the staff or employees are happy

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Brings all the key management functions in full circle. After setting the goals and formulating the plans, the management then organizes, communicates and motivates the resources required to complete the task or job

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Can be done once the employees have been appointed, so they can be instructed with what needs to be done

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Refers recruiting, selecting and appointing the employees, assigning them duties, maintaining cordial relations and taking care of their grievances

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It also includes the setting of standards and the process of comparing actual results with those standards called

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PBX, stands for

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