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WorksheetsCh 4: Letter Parts, Types, & Formats Review
Total questions: 20
Worksheet time: 10mins
A cover letter does all of the following EXCEPT
accompany a document that you send to readers
identifies the type of document being sent
prepares your audience to read the document
demands a refund
Terri Smith Ruckel
Senior Training Specialist
Salutation
Complimentary Close
Signature
Enclosure
What is the FIRST thing you should do in your special request letter?
introduce yourself
state your request
thank the reader for their help
list your questions
In a special request letter, it is appropriate to request information within a specific & stated period of time.
True
False
Which complimentary close is appropriate for a special request letter?
Sincerely,
Faithfully Yours,
Love,
Respectfully,
Which date is written correctly for a business letter?
November 23, 2020
11/23/20
23 November 2020
11.23.20
Where you place your main idea is determind by what?
the type of letter
the length of the letter
the mood you're in
the weather
This kind of customer relation letter occurs after a sale and combines a thank you & sales style letter.
thank you
sales
customer relations
follow up
A good news message letter means you can use
direct approach
indirect approach
sarcasm
apologies
No matter what kind of customer relation letter you're writing, the end goal is
continued business relationship
to make a friend
learn new insults
hostile takeover of new territory
Be courteous and tactful.
Always
Sometimes
Never
Pompous & bureaucratic business letters get great results.
Always
Sometimes
Never
Display a "You Attitude" where readers have a positive image of you and company you represent because of the words you use and the concern you show.
Always
Sometimes
Never
An inquiry letter asks for
information
rebate
job
follow-up
Indicate ------ why you are requesting the information.
clearly
casually
cryptically
comically
What is the letter formatting style in use?
Block
Semi Block
Modified Block
Sincerely yours,
Salutation
Complimentary Close
Body
Copy Notation
A letter asking about a product, service or procedure is a(n)
inquiry letter
cover letter
sales letter
complaint letter
What letter format is used in this example?
Block
Semi Block
Modified Block
Dear Vice President Butler:
Salutation
Complimentary Close
Signature
Enclosure
