WorksheetsDecember 2020 SF Excellence Meeting
Total questions: 11
Worksheet time: 6mins
What does the acronym CRM stand for?
Client Relationship Management
Contact Relationship Management
Computing Relationship Management
Customer Relationship Management
What are the current first response SLA values on accounts?
90 Minutes
5 Minutes
15 Minutes
24 hours
60 Minutes
What can you do when you see this icon?
Search
Edit
Refresh
Filter
How may emails has Salesforce processed this year?
1,568,147
3,988,222
8,457,991
2,748,995
What does the log a call button do?
Creates a task with the subject and type of "Call"
Allows you to place an outgoing call.
Updates your Status Summary to "Log a Call"
Creates a chatter post with the subject of "Call"
What notifications can you receive at the top of the page when working cases?
Account's Credit Status is on hold
At Risk Account
SLA Overdue
Account OFAC Blocked
New Email Received
How do you spell Rachel's last name?
O'Hare
O'Haeyer
O'Hair
O'Hayer
Does the status of a case change when it is re-assigned to a queue?
Yes
No
What needs to be setup before you can use the links widget?
Email to Case
Nothing, it's good to go from day 1!
Email Signature
Alert Settings
What does this icon represent in LEX?
Favorites
Global Actions
Notications
Ideas
What has been your favorite feature of Lightning Experience?
