This new software will provide us with the _______ we need to help customers quickly.

By _________ certain processes ( = not doing them manually), we save a lot of time.

The new CRM software will allow us to create trouble tickets for each ___________ ( = problem) that comes up.

When you _________ an open ticket, you're following the progress of the open ticket.

P1: Are the open tickets ____________ by case number? P2: No, they're ___________ by date.

To find out more about the team's performance = To gain ____________ into the team's performance

To ___________ a case means to send the case to someone (like a manager, boss, etc.) for review. After you ____________ the case to the appropriate person, you should send an email to that person notifying him/her of this.

After you ___________ an issue ( = solve a problem), make sure you close the ticket.

P1: I need to access the CRM system from home. P2: No problem, you can access the system __________.