Someone calls and wants to speak to your father, but your father is out now. What do you say?

You call your friend, Jack but his mum answers the phone and says he's not available at the moment. Leave a message for him.

Someone calls and wants to speak to your sister, but she isn'at home now. What do you say?

You work at a call center of a bank. A customer calls you to apply for a credit card. You don't understand his/her date of birth. What do you say?

Your friend calls you and talks about a movie but you can't hear her/him. What do you say?

You are talking to friend on the phone but you can't understand his last sentence. What do you say?

You are calling Mr. Brown but the secretary answers the phone. What do you say?

Someone calls you but he/she didn't tell his/her name. What do you ask?

You call your friend but her mom answers the phone and says that she is busy now. You don't have a message. It isn't urgent. What do you say?

as soon as possible

call back

Who's calling?

Busy, talking to someone else.

I'm afraid he is not _________ at the moment. He has gone out.

_________ on a moment. I'll get him.

Could you put me through to Melis?

Wait a minute. I'll get her.

May & Can I talk&speak to Nehir?

response & reply & answer

1. Anna : Hello, Newtech Company. How may I help you?

Steve : Hello! This is Steve Johnson. I have a problem with my new television.

Anna : OK, sir. I’ll put you through to our technical support department. Please, hold on.

Steve : Thanks.

The conversation is between Steve and- - - -.

Can I ... a message?

Hello, Peter Baker ... .

Can she call me ... , please?

2. Elizabeth : Hello, Goldenwings Airlines. How may I help you?

Rachel : I’d like to make a flight reservation from London to Zurich on December 28.

Elizabeth : Let me check. We have a flight at 9 a.m.

Rachel : OK. I’ll buy it.

Elizabeth : Can I have your name and number, please?

Rachel : Rachel Wright. 950 152 34 69.

Rachel makes a phone call to - - - -.

Mike: To me, the most entertaining way of communication is to use social networking sites. I don’t like old fashioned

ways like writing letters or postcards.

Which picture shows Mike’s communication choice?

Susan: I think sharing is very important to make the world a better place. I’ll donate my clothes to people in need.

Which picture show Susan's decision?

8. A friend calls you, but you can’t hear him/her because there’s a problem with the connection. What do you say?

You are talking to friend on the phone but you can't hear his last sentence. What do you say?

book a flight ticket

Sorry, he is out. Do you want to _______ a message?

return ticket

angry - worried - excited

give medical care

help disabled children

collect garbage for a clean environment

change a product & return a product

send materials to the refugees in need

messenger birds - smoke signals - letters