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E-Commerce KPI and ROI Quiz

Total questions: 15

Worksheet time: 7mins

Name
Class
Date
1.

Which is NOT one of the main categories for key performance indicators (KPI)?

a)

Engagement

b)

Demographics

c)

Conversion

d)

Acquisition

e)

Geography

2.

What is a good target Bounce Rate for your Website?

a)

20%

b)

30%

c)

40%

d)

50%

e)

60%

3.

Which of the foll is NOT a traffic channel on Google Analytics?

a)

Organic

b)

Redirect

c)

Direct

d)

Referrals

e)

Display

4.

Which of the following are healthy conversion rates?

a)

0.1%

b)

0.2%

c)

0.5%

d)

1%

e)

2%

5.

What can you learn from the geography of your site visitors?

a)

Which locations you need to improve advertising

b)

Which locations to give up advertising

c)

Which pages have poor conversion rates

d)

What page customers land on most frequently

e)

Which locations you could expand your business

6.

What are two appropriate time frames to compare the annual improvement of a new acquisition technique?

a)

This Week vs Last Week

b)

This December vs Last December

c)

This October vs this November

d)

This Year vs Last Year

e)

This November vs Last November

7.

What does KPI Stand for?

(a)  

8.

What does ROI Stand for?

(a)  

9.

What does CLV stand for?

a)

Customer Lifetime Value

b)

Consumer Lifetime Value

c)

Customer Loyalty Value

d)

Consumer Loyalty Value

e)

Customer Loyalty Vision

10.

What is the formula for CLV?

a)

CLV = AVY / AGM / ALT

b)

CLV = AVY + AGM + ALT

c)

CLV = AVY * AGM * ALT

d)

CLV = AVY * ROI * ALT

e)

CLV = AVY / ROI / ALT

11.

Which of these factor into the Customer Acquisition Cost (CAC)?

a)

Customer Lifetime Value

b)

Annual Cost of Sales and Marketing

c)

Return on Investment

d)

The Number of Leads Acquired Annually

e)

The Number of Conversions from Leads

12.

What is the formula for Return on Investment?

a)

(CLV + CAC) / CAC * 100

b)

(CLV + CAC) * CAC * 100

c)

(CLV - CAC) / CAC * 100

d)

CLV / CAC * 100

e)

(CLV - CAC) * 100

13.

Adi goes to Firstnightmorris.com to read about the event and then returns to buy tickets. Mayank visits the same site but does not decide to buy tickets. Craig later visits the site to check if a revision to a page works. Adi eventually convinces Mayank to return to the site to buy tickets. How many total sessions were there?

a)

1

b)

2

c)

3

d)

4

e)

5

14.

Adi goes to Firstnightmorris.com and navigates to the "Buy Now" page to buy tickets. Craig goes to the "About Us" page to check for a verbiage issue. Mayank goes straight to the buy "Buy Now" page but is disinterested. Walter navigates to the "Buy Now" page but is disinterested as well. Adi goes straight to the "Event Info" Page to learn more about what he signed up for. What is was the bounce rate for the site today?

a)

10%

b)

20%

c)

40%

d)

60%

e)

80%

15.

Andre Prenoor is a small-business owner who sells artificial Christmas trees. It costs him $50 to produce each tree, and he sells each tree for $250. If he produces and sells 75 trees, what is his Gross Profit Margin?

a)

25%

b)

40%

c)

50%

d)

75%

e)

80%