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WorksheetsCBS BB to Ordering Refresher
Total questions: 15
Worksheet time: 6mins
Donna is currently subscribed to ThePlan 999 with Unli Calls to Globe/TM and Unli AllNet Texts with 50 Minutes of Calls to All Networks. Does her AllNet minutes subscription includes landline?
a. Yes, she can use het All Net Minutes for landline calls nationwide as well as calls to other networks.
b. No, the All Net Minutes is exclusive for calling other networks only.
Dennis availed AddSurf 499 on top of her GoSurf 999 under the new ThePlan Plus. How much is his total data allocation?
a. 18GB
b. 12GB
c. 14GB
d. None of the above
Maria’s total plan is 978, however, she really wants to get the monthly Plan 999. What will happen if the total amount of the customer’s plan is short by a few pesos to meet the MSF plan selected?
a. Amount is automatically forfeited.
b. Amount automatically converts to consumable.
c. Not allowed. Customer must reconstruct her plan to meet the 999 MSF.
d. None of the above.
Don has an existing postpaid plan and the contract will end 30 days – 1 month from now. He would like to recontract his line; does he need to settle the payoff fee?
a. Yes, since his account is within LUP. CBS agent will send the application to RTV.
b. No, for existing customer who wish to avail reward, but account is 30 days – 1 month before end of contract payoff fee maybe waived and CBS agent will create Billing case for Adjustment.
Lim went to Globe Store last October 20, 2020 to avail recontracting. Her contract started last October 10, 2018, her handset was Huawei Nova 3i (HBP: P11,990 / Cash out: P4,000). How much is her pay off fee if her account is under 24 months LUP?
a. P2,000.00
b. P534.00
c. P0.00
Which part of myBss can I check the Account Type and Account Category of a given account?
a. Account Overview
b. Account Summary
c. Account Information
What quick path should we use for recontracting availment?
a. GRC
b. IGZ
c. IGC
What window allows you easily navigate between pages by double-clicking the page links? It displays all the pages you currently have open.
a. Launch Pad
b. Open Windows
c. My Folders
What section in myBss displays the history of interactions for the contact in context?
a. Work Section
b. View Details
c. Interaction Section
With Mobile Number Portability, can the customer keep their number when they switch brand/network?
a. True, with MNP customers no longer need to get a new number when they switch brand/network. They will be able to use their existing number.
b. False, with MNP they can only retain the number after the prefix (917). The prefix of their number will be changed but they can retain the last 7 digits of their number.
Choose the channel/s where customer can apply/inquire for porting.
a. Globe Stores
b. Account Manager
c. Platinum AM/RMs
d. All of the above
After Porting, what service of the customer will be forfeited on options below?
a. GCash
b. Rewards
c. Content
d. Globe Tenure
If Tin requested to port in her number to Globe Prepaid, how long will the port take to be completed?
a. Within 1 hour after execution of order.
b. Port-in should be completed within 4 hours. The overall porting process will take about 24 hours
c. Port-in should be completed within 3 hours. The overall porting process will take about 24 hours
How many days will be given to the customer to settle the final bill once ported from Postpaid to Prepaid?
a. 30 days
b. 34 days
c. 10 days
d. 60 days
Asha port-in her postpaid number last November 30, 2020 to prepaid. She changes her mind and would like to go back to postpaid account. Will she be able to port-in her number back to postpaid?
a. Yes, if 60 days have lapsed from their last porting before making another request.
b. No, they can only request to port-in their number once.
