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F&S Support Call: Christmas Edition

Total questions: 17

Worksheet time: 3mins

Name
Class
Date
1.

What name has CRM changed to?

a)

CAESAR

b)

CCM

c)

CLM

d)

None of the above

2.

When is Christmas Day?

a)

25th Nov

b)

25th Oct

c)

25th Dec

d)

25th Jan

3.

What is Boxing Day?

a)

The biggest boxing match in the year

b)

Unwrapping of gifts

c)

Wrapping of gifts

d)

A cardboard recycling campaign

4.

Sending emails directly out of CAESAR is a KPI

a)

Yes

b)

No

c)

I don't know

5.

What is Christmas Day about?

a)

To hang baubles

b)

The birth of Jesus

c)

Log cake & Turkey

d)

To plant trees

6.

Why do people give gifts for Christmas?

a)

They are rich and have nothing better to do

b)

To something good and end of the year on a good note

c)

Many 1-for-1 sales and need to give one of the free item to someone else

d)

To remind us of the presents given to Jesus by the Wise Men: Frankincense, Gold and Myrrh

7.

Who is the Global Lead KU for CCM?

a)

Christian Hermann

b)

Liang Ai Kiek

c)

Markus Kam

d)

Yudy Lukito

8.

Is Santa Claus real?

a)

Yes

b)

No

9.

Where did the celebration of Christmas first started?

a)

Munich

b)

Rome

c)

Cairo

d)

Jerusalem

10.

A child case will always have a parent case

a)

True

b)

False

11.

When a customer sends an email to TWO CLMs in the 'To' field, the email owner will be random

a)

True

b)

False

12.

"Jingle Bells" was originally a Thanksgiving song

a)

True

b)

False

13.

Where did candy cane originate from?

a)

Germany

b)

America

c)

Singapore

d)

Japan

14.

Bilmog Reference format: Order Change & Rescheduling


________ , Order change date

a)

Ship-to number

b)

Sold-to number

c)

Price relevant number

d)

End customer number

15.

Bilmog Reference format: New Order PO/Forecast


Sold-to , ________

a)

Date of PO entry

b)

Date of customer email

c)

Date of Customer PO

d)

Any date in the month

16.

Under which tab do you key in the bilmog reference?

a)

Parent Case Summary

b)

Customer Details

c)

Order, Product and Other Details

d)

Related

17.

What does CCM stands for?

(a)