Worksheets8th Grade Unit 4- On The Phone
Total questions: 10
Worksheet time: 7mins
Anna : Hello, Newtech Company. How may I
help you?
Steve : Hello! This is Steve Johnson. I have a
problem with my new television.
Anna : OK, sir. I’ll put you through to our
technical support department. Please, hold on.
Steve : Thanks.
The conversation is between Steve and - - - -.
the municipality center
the customer service
the tourist agency
the emergency service
Andrew : Hello, Andrew speaking.
Nicole : Hi, this is Nicole. Can I speak to
Richard?
Andrew : I’m afraid he has gone out. Would
you like to leave a message?
Nicole : - - - -? My number is 325 67 92.
Andrew : OK. I’ll tell him. Bye!
Choose the correct option to complete the
dialogue.
Do you know his number
Could you tell him to call me
Do you know where he is
Can I take your number
Mary : How do you communicate with your
friends?
Tommy : I prefer - - - - because I like seeing their
faces while talking to them.
Choose the correct option to complete the conversation.
sending emails
making phone calls
video chats
sending messages
Mike: "To me, the most entertaining
way of communication is to
use social networking sites.
I don’t like old fashioned
ways like writing letters or
postcards."
Which picture shows Mike’s communication choice?
Sophie : Hello, Aqua Hotel. May I help you?
Harry : Hi! I’d like a room for two between July 10
and 15.
Sophie : Alright. Hold on a moment, please. I’ll
check the rooms… I’m sorry, but our
rooms aren’t available on that date. How
about next week, between July 17 and
22?
Harry : That’s OK. I can take it.
Sophie : Can I have your name and surname
please?
Harry : Harry Wilson.
Sophie : Thank you, Mr. Wilson. Your room is
reserved. Have a nice day!
Which one is TRUE?
Sophie puts Harry through to the hotel
manager.
Harry has to change his vacation date.
The Aqua Hotel is available between July 10
and 15.
Harry can’t make a reservation at the hotel.
Hello! I'm Lucy. I work at a municipality call
center. My job is to receive phone calls from
customers and try to solve their problems from
8 to 5 o'clock. So I spend nearly six hours on the
phone talking with different people. When I
finish my work, I never want to call anyone. If I
need to contact my friends or family, I only
prefer sending messages.
Which question does NOT have an answer in the
text?
What does she do at work?
How does she keep in touch with her friends?
What time does she leave work?
How many customers call her every day?
Secretary : Big Dreams Company. ................?
Bill : Hello. This is Bill. Could you put me through
to Mr. Green?
Secretary : Let me try to connect you. Hold on
a minute... I'm sorry he isn't available now.
..............................?
Bill : Can you please tell him Bill called?
Secretary : It's a bad line ....................?
Bill: Can you please tell him Bill called?
Secretary: Of course! Goodbye!
Which question does the secretary NOT ask
Bill?
Would you like to leave a message
Can you spell your name, please
How can I help you
Could you speak louder, please
Peter: Hey, Mary! Look. ..................... .
Mary: That's right. We should call the police.
Where is my mobile phone?
Which of the following completes the dialogue?
A stranger is asking for some help to find his
way
That girl is donating clothes for people in need
Somebody is breaking into our neighbour's
house
That man is looking for his keys in the street
You call your friend, Kate. Her mum picks up the
phone. She says Kate is not available at that
moment. Leave a message for your friend.
Do you want to leave a message?
Could you tell her to ring me back later?
Can you put me through to her, please?
Can you hold on, please? I'll connect you.
