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Worksheetson the phone
Total questions: 20
Worksheet time: 10mins
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KABUL ETMEK
ALMAK
İLETİŞİM KURMAK
GÖNDERMEK
Busy, talking to someone else.
appointment
available
engaged
ridiculous
I'm afraid he is not _________ at the moment. He has gone out.
communication
available
sorry
purpose
improve
icat etmek
icat
mesaj bırakmak
geliştirmek
To wait for a short time
hang up
hang on
pick up
go down
invent
geliştirmek
icat etmek
iletişimde kalmak
sınav olmak
decision
teslimat
engelli
karar
bağışlamak
especially
özellikle
eğitici
birbirlerine
bağışlamak
FIND THE SYNONYM OF SUPPORT.
TRUST
BACK UP
COUNT ON
GET ON WELL WITH
TOOLS
ARAÇ GEREÇLER
MALZEMELER
SÜREÇ
METOD
Someone calls and wants to speak to your father, but your father is out now. What do you say?
Let me try to connect you.
Can you please tell him that Nick called?
Do you want to leave a message?
You work at a call center of a bank. A customer calls you to apply for a credit card. You don't understand his/her date of birth. What do you say?
How may I help you?
Can you repeat your date of birth please?
Can I leave a message, please?
Someone calls you but he/she didn't tell his/her name. What do you ask?
Excuse me, who is calling?
Pardon me?
Can you tell him, Ally called please?
as soon as possible
mümkün olduğunca çabuk
telefon uygulaması
randevu
meşgul hat
response & reply & answer
soru
tekrar
iletişim
cevap
1. Anna : Hello, Newtech Company. How may I help you?
Steve : Hello! This is Steve Johnson. I have a problem with my new television.
Anna : OK, sir. I’ll put you through to our technical support department. Please, hold on.
Steve : Thanks.
The conversation is between Steve and- - - -.
the municipality center
the customer service
the tourist agency
the emergency service
hang on
telefonu kapatmak
duymak
tarihi yer
beklemek
sender
alıcı
güvenlik
tekrar etmek
gönderici
receiver
tekrar etmek
alıcı
gönderici
zor
tip
(a)
