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Worksheets

Telephone English

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Can I speak ______ Mr. Khalid, please?

a)

to

b)

with

c)

at

d)

for

2.

A: Can I speak to Mr. Khalid, please? B: ___________

a)

Yes, it is me

b)

That is I.

c)

I am Mr. Khalid.

d)

Yes, speaking.

3.

You don't hear what the person says. What should you say?

a)

Eh?

b)

Sorry, say that again please.

c)

Hold the line, please.

d)

What?

4.

You need to check if your colleague can come to the phone. What do you tell the caller?

a)

She was here a minute ago.

b)

Just let me see if she's available.

c)

Maybe she has gone to lunch.

d)

Call back later.

5.

You are transferring a call. What do you say?

a)

I will put up with you.

b)

I will put you through.

c)

I will put you down.

d)

I will put you off.

6.

You call a company to give some important information to someone, but they are in a meeting. What can you say to the person who answered the phone?

a)

Can you tell him a message?

b)

Can I take a message?

c)

Can I leave a message, please?

d)

Write for me a message, please.

7.

You want to know the caller's name. What is the most polite way to ask?

a)

What is your name, please?

b)

Who am I speaking to?

c)

Who is it please?

d)

May I ask who's calling?

8.

Can you ask him to call me _________ ?

a)

back

b)

up

c)

out

d)

too

9.

You want to know why the person is calling before you transfer them. What is the polite way to ask?

a)

What do you want?

b)

May I ask what it is regarding?

c)

Why are you phoning?

d)

How may I help you?

10.

You need to check something. You want the caller to wait. What should you say?

a)

Hang on a minute.

b)

Wait please.

c)

Hold the line, please.

d)

Sorry, I'm busy.