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WorksheetsПсихология
Total questions: 152
Worksheet time: 1hrs 16mins
Delta corporation communicates its fair pay plan to the new hires and also provides a soft skill training as part of the onboarding process. In this case which of the following is true?
Both, its move to communicate its fair pay plan and its soft skill training, demotivate the new hires
Both, its move to communicate its fair pay plan and its soft skill training, motivate the new hires
Delta corporation's move to communicate its fair pay plan motivates the new hires, whereas its soft skill training demotivates the employees.
Delta corporation's move to communicate its fair pay plan demotivates the new hires, whereas its soft skill training motivates the employees.
A stable set of traits is referred to as _____.
resiliency
attitude
behavior
personality
People with high levels of _____ have kindness, excellent timing when asked to critique ideas and activities, good emotional intelligence, a giving nature, and high levels of affection and ability to trust others.
introversion
dominance
neuroticism
agreeableness
Which of the following is not a personality characteristic for success?
Information
Writing
Teamwork
Stress
The executives of Stintson Corp. have created a solution for their recruitment issues. They have to explain the positives of the solution to their supervisors during their presentation. According to the Edward Debono's model of the Six Thinking Hats, which of the following hats should be used by executives to reflect on the positives of the solution?
Blue hat
Red hat
Green hat
Yellow hat
Which of the following individuals exemplify low levels of extraversion?
Aaron is generally not interested in talking to his colleagues.
Sarah is usually not sullen
Fatima is calm and firm in stressful situations.
Carlo is the most talkative student in his class.
Which of the following terms refers to the positive emotions that we experience as a member of an important social group?
Deindividuation
Social identity
Self-concept
Self reference
_____ refers to the positive or negative feelings that we have about ourselves.
Self-control
Self-esteem
Self-awareness
Self-complexity
Which of the following is an example of a person's self-concept?
One's belief in her own competence
One's ability to control his own emotions
One's belief of seeing herself as separate from the environment
One's beliefs about his own personality
Which of the following is at the top of Maslow's hierarchy of needs?
Social needs
Safety needs
. Self-actualization needs
Esteem needs
Belief in your own abilities is referred to as _____.
pride
resiliency
self-efficacy
optimism
Which of the following statements is true of people with high levels of agreeableness?
They avoid postponing critical comments until the time is right.
They are likely to become defensive
They can be over-focused on image or impression management.
They avoid interrupting or being dismissive.
People who want to further their careers must realize that:
they must look at how they can solve problems for their manager
they must forget their weaknesses and concentrate on their strengths
it is their skills and abilities that are going to get them there, and not behaviors.
they must work more toward their own goals than those of their team and organization.
According to the motivation-hygiene theory, which of the following is NOT a hygiene factor?
Salary
Responsibility
Supervision
Work conditions
Brenda believes she is not good-looking. She feels that she is less attractive than most other women. This indicates that Brenda has low _____.
self-control
self-esteem
self-awareness
self-complexity
Which of the following is the first step in the rational decision-making model?
Identifying the problem
Evaluating the decision
Evaluating alternatives
Choosing the best alternative
According to McGregor's X-Y theory, which of the following is a characteristic of Theory X managers?
They have a democratic management style.
They have an authoritarian management style.
They have a chaotic management style
They have a laissez-faire management style
Studies have established a clear relationship between positive _____ and job satisfaction, which are two vital components for good human relations.
psychological manipulation
psychological lrepression
psychological warfare
psychological/social capital
Researchers conducted an experiment on test anxiety with three groups. In the first group, the students studied for only 20 minutes and then took an exam. The second group studied for one hour and then took an exam. The third group spent several hours studying before taking the exam. In this experiment, the independent variable is:
The amount of time spent studying
The scores on the exam
The exam questions
The students
_____ means to have a positive outlook.
Pride
Authenticity
Self-efficacy
Optimism
Outgoing, talkative, sociable and assertive are characteristics of which "Big Five" personality dimension?
Extraversion
Agreeableness
Conscientiousness
Emotional Stability
Which of the following is a characteristic of a psychological withdrawal phase?
An employee exhibits absenteeism or tardiness.
An employee usually becomes disengaged showing less job involvement.
An employee tries to change the situation that is causing the dissatisfaction
An employee usually asks for an internal transfer or leaves the job.
Which of the following is true regarding personality?
Personality is an expression of traits in various circumstances
Personality traits change based on circumstances
Personality traits tend to stabilize over time.
Personality is not impacted by behavior.
According to Maslow's hierarchy of needs, which of the following are the most basic needs?
Self-actualization needs
Safety needs
Social needs
Physiological needs
The collaborative conflict handling style is
low in competitiveness and high in cooperativeness
high in competitiveness and low in cooperativeness
high in cooperativeness and high in competitiveness
low in cooperativeness and low in competitiveness
With the fundamental attribution error wetendtodispositional causes for another's behavior andsituational causes.
underestimate, underestimate
underestimate, overestimate
overestimate, overestimate
overestimate, underestimate
Which of the following is NOT part of the perceptual model of communication?
Noise
Encoding
Sender
The message
What is cultural context?
Cultural context is a background created for a culture.
Cultural context is the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture
Cultural context is comparing other cultures with your own culture.
Cultural context is the tendency to see your culture in the context of other cultures.
According to the method of the four As, which of the following choices can be used for dealing with a stressor?
Always prevent eustress.
Avoid adapting to the stressor.
Always refuse the stressor
Alter the stressor
Which of the following represents thoughts and beliefs about expected behavior and modes of conduct?
Values
Organizational Culture
Normative Beliefs
Espoused Values
The strategy that can help someone to deal with stress at work is ...
Fighting for justice
Self concentrating
Delegating or sharing his/her responsibilities
Self focusing
The actor-observer effect is the tendency to attribute our own behavior tomainly causes, and the behavior of others to ______________causes.
situational, dispositional
dispositional, situational
dispositional, dispositional
situational, situational
Harry has been appointed as a manager. He wants to improve his emotional intelligence skills to be an effective leader. Which of the following steps should be followed by Harry?
Harry should practice personal observation and reflection.
Harry should refrain from practicing humility as it will reduce the followers' respect for him.
Harry should emotionally escalate situations that involve receiving critical feedback and unexpected information
Harry should be dismissive
Ruhi completed her task effectively as she was tensed about finishing it before leaving on her vacation. In this situation, which of the following motivated her to complete her task?
Episodic acute stress
Chronic stress
Eustress
Distress
All the following are examples of nonverbal communication except:
facial expressions
all the given are examples of nonverbal behavior
eye contact
body language
A constructive climate is associated with the following normative beliefs _____.
competitive, perfectionistic, self-actualizing
self-actualizing, humanistic-encouraging, affiliative
dependent, power, competitive
approval, conventional, and dependent
Conflict between two individuals such as coworkers is
interpersonal conflict.
intergroup conflict.
intrapersonal conflict
. interdepartment conflict.
Which of the following statements about conflict is INCORRECT?
Conflict can paralyze a group
Conflict is always problematic in group.
Conflict generally makes people uncomfortable
Conflict can lead to less than optimal performance.
Casey is stressed as she is handling a complicated project with limited resources. She cannot do anything about the situation as she must deliver the project to the client within a week and her company cannot recruit more resources within that period. According to the four A's method for dealing with stress, which A should be applied by Casey to deal with her stressor?
Always decline eustress.
Accept the stressor
. Alter the stressor
Avoid the stressor.
One of important outcomes of conflict is ...
. Skill
Discovery
Power
Invention
Research has revealed that women are better than menat
sending nonverbal behavior, but not interpretingit
neither sending nor interpreting nonverbal behavior
interpreting nonverbal behavior, but not sendingit
sending and interpreting nonverbalbehavior
Research has revealed that women are better than menat
sending nonverbal behavior, but not interpretingit
neither sending nor interpreting nonverbal behavior
interpreting nonverbal behavior, but not sendingit
sending and interpreting nonverbalbehavior
Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year's budget, but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating?
compromise
accommodation
avoidance
collaboration
Which of the following statements is true of chronic stress?
It is a more serious form of acute stress.
It normally comes from demands and pressures of the past and future.
It is the most common form of stress.
It sometimes begins with traumatic childhood experiences.
Conflict is constructive when
both people get what they want
there is a clear winner and a clear loser
it prevents all new conflicts
it helps to build new insights and establishes new patterns in a relationship
The three fundamental layers of organizational culture are _____.
observable artifacts, espoused values, and basic underlying assumptions
rational artifacts, unespoused values, and complex underlying assumptions
observable artifacts, unespoused values, and complex underlying assumptions
rational artifacts, espoused values, and basic underlying assumptions
Which of the following can cause differences in communication styles?
Socio-cultural differences.
Gender differences
Cultural and legal/ethical differences
All of these
What is back-translation?
Back-translation is another name for translating one language into another.
Back-translation is using computerized intelligence to translate one language into another
Back-translation is having a second translator decode the first translator's work back to the original language.
Back-translation is the translation techniques followed by experienced translators.
Which of the following is not a dimension of socialization tactics?
Collective/Individual
Proximal/Distal
Serial/Disjunctive
Fixed/Variable
Fleeting facial expression that last only a few tenths of a second and can be a clue of an individual's deception are termed
deception expressions
facial distortion clues
. inter-channel clues
micro-expressions
Which of the following is not part of the three-phase model of Organizational Socialization?
anticipatory socialization
encounter
. change and acquisition
improvement of culture
The conflict handling style that is uncooperative and unassertive is
avoidance
accommodation.
competition.
compromise.
Which of the following statements regarding the relationship between conflict and performance is INCORRECT?
Low conflict leads to high performance.
Medium conflict leads to high performance
High conflict leads to low performance.
Low conflict leads to low performance
According to the method of the four As, identify the correct choice that can be used for dealing with a stressor.
lways hinder eustress.
Adapt to the stressor. A
Avoid altering the stressor
Always refuse the stressor
According to Maslow's hierarchy of needs, which of the following needs have to be satisfied next for an employee once his most basic physiological needs are satisfied?
Safety needs
Esteem needs
Self-actualization needs
Social needs
Maria is recently promoted as a project manager at work. She wants to pursue a project management certification to develop her management abilities, even though it is not a requirement for her job role. According to Maslow's hierarchy of needs, Maria is working to satisfy which of the following needs?
Physiological needs
Social needs
. Safety needs
Self-actualization needs
Which research method is most appropriate if you are looking for a causal relationship?
Experimental Method
Correlational Study
Case Study
Naturalistic Observation
When does illusion of invulnerability occur?
It occurs when team members are not comfortable discussing their concerns about a decision
It occurs when team members censor their own opinions, the group members believe all are in agreement, resulting in no one speaking up.
It occurs when team members believe certainly that their entire group "can't be wrong" and as a result, makes the wrong decision.
It occurs when team members of a group tend to lose sight of their own personal, moral principles to "go along" with the group
In order to examine the social behavior of employees, researchers spent several years observing them in their organisation. Which research method was used in this example?
Naturalistic Observation
Experimental Method
Correlational Study
Case Study
In order to examine the social behavior of employees, researchers spent several years observing them in their organisation. Which research method was used in this example?
Naturalistic Observation
Experimental Method
Correlational Study
Case Study
You have been working on an important project for the last three weeks. You have now finished the project successfully. You will have _____.
low self-esteem
high self-esteem
low self-complexity
. high self-complexity
According to the Edward Debono's model of the Six Thinking Hats, which of the following statements is true of the green hat?
It helps us look at the emotional aspect of the problem or solution
It helps us to look at the negatives of the solution
It helps us to come up with potential solutions or courses of action.
It helps us manage the process of making the decision.
_____ is the ability to manage oneself and interact with others in mature and constructive ways.
Emotional contagion
Self-appraisal
Emotional Intelligence
Self-monitoring
According to the Edward Debono's model of the Six Thinking Hats, which of the following is a characteristic of the red hat?
It helps us look at the facts of the situation
It helps us manage the process of making the decision.
It helps us to look at the negatives of the solution.
It helps us look at the emotional aspect of the problem or solution.
According to the Edward Debono's model of the Six Thinking Hats, which of the following characterizes the white hat?
It helps us think about the positives of the solution.
It helps us look at the facts of the situation.
It helps us to look at the negatives of the solution.
It helps us come up with potential solutions or courses of action.
Identify the right statement regarding individuals with high levels of openness.
They are more prone to explore and act on entrepreneurial opportunities.
They find the impact of new information on recently made decisions very uncomfortable.
They struggle with change.
They are often viewed as sullen and uninterested in communication.
In a correlational study, when one variable goes up as another goes down is known as a:
Positive Correlation
Illusory Correlation
No Correlation
Negative Correlation
According to the Edward Debono's model of the Six Thinking Hats, which of the following statements is true of the black hat?
It helps us look at the emotional aspect of the problem or solution.
It helps us manage the process of making the decision
It helps us to come up with potential solutions or courses of action
It helps us to look at the negatives of the solution.
Which of the following best defines job enlargement?
. The enhancement of a job by adding more meaningful tasks to make the work more rewarding
The adding of new challenges or responsibilities to a current job, thereby creating job satisfaction
The method of allowing employees to make decisions and act upon those decisions, with the support of the organization and the leadership
The attempt to motivate employees by using the range of their abilities
Which of the following is an example of an individual with high levels of neuroticism?
Jiang is highly sociable and cheerful.
Farah solves stressful situations by creating a peaceful mindset in her team.
Giselle gets defensive when she receives feedback from her supervisor.
Benny possesses high levels of introversion
Which of the following is NOT a mechanism used to embed culture in organizations?
Deliberate role modeling
Competitor's rivalries
The workflow and organizational structure
Slogans
Paulina is stressed as she has to present a business proposal to a client to establish a deal. She cannot avoid or alter her situation as she has been given complete responsibility by her manager. Which of the following should be done by Paulina to deal with her stressor?
She should get comfortable with the stressor by working on the proposal.
She should change her stressor by giving the responsibility to her coworker.
She should alter the stressor by postponing the presentation to some other day.
She should prevent the stressor by applying for leave
The competition conflict handling style
is highly assertive but low on cooperation.
. is cooperative and unassertive.
. is uncooperative and unassertive.
. is a middle ground style.
Effective communication has barriers including _____ barriers.
process and semantic
physica
All of the mentioned
personal
Identify the correct statement regarding acute stress.
It happens on a daily basis.
Every person experiences this kind of stress
Every person develops this stress due to traumatic experiences such as Post Traumatic Stress Disorder (PTSD) or childhood experiences.
It happens month after month, year after year.
Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?
avoidance
accommodation
compromise
. competition
Which of the following countries have a high-context culture?
Germany.
Taiwan.
USA
All of the mentioned.
Which conflict handling style is indicated by an individual who says, "I don't really care if we work this out."?
. avoidance
. compromise
collaboration
accommodation
Which of the following is an interpersonal skill?
. Reasoning ability
Application of empathy
Analytical ability
Implementation of accounting knowledge
According to the perceptual model of communication, noise affects _____.
source decodes
encoding
messages
all of these
All of the following are functions of organizational behavior except
promoting social system stability
giving members identity
transcending situations
facilitating collective commitment
Sonam wants to execute her leadership role efficiently by improving her emotional intelligence skills. Identify the correct step that she should be adopted by Sonam to achieve her goal.
She should refrain from practicing humility as it will reduce the followers' respect for her.
She should emotionally escalate situations that involve receiving critical feedback and unexpected information.
She should consider how her actions will affect others.
She should be dismissive
The United Auto Workers (UAW) and Ford Motor Company were negotiating a new agreement to address the auto industry woes during a severe economic downturn. Ford offered to consider delaying layoffs if the UAW agreed to changes in contractual work rules related to the jobs bank. This negotiation suggests the use of what conflict handling style?
collaboration
avoidance
compromise
accommodation
Interpersonal skills:
encompass those competencies specific to a field or occupational grouping.
involve assessing human interactions and motives.
primarily encompass making sense of effective judgment.
focus on reasoning and analytical ability.
Using "I" language when resolving conflicts gives you an opportunity to
promote your point of view
take ownership of your feelings and thoughts
make a statement that you are right and the other person is wrong
take charge of the situation by making the other person defensive
Which kind of culture relies more on nonverbal actions and environmental setting to convey meaning?
Medium-context cultures.
High-context cultures
None of these.
Low-context cultures.
Which of the following statements is true of interpersonal skills?
They encompass those competencies specific to a field, or occupational grouping.
They involve making sense of effective judgment, intuition, and foresight.
They involve the ability to persuasively communicate and listen effectively
They encompass reasoning and analytical ability.
Which of the following statements is true of interpersonal skills?
They encompass those competencies specific to a field, or occupational grouping.
They involve making sense of effective judgment, intuition, and foresight.
They involve the ability to persuasively communicate and listen effectively
They encompass reasoning and analytical ability.
After receiving an A on your term paper you remark, "Wow, I worked hard on that paper." However, after finding out that you received a D on your math test you remark "The test was unfair." These remarks exemplify
a self-serving bias
the perseverance effect
a self-fulfilling prophecy
the fundamental attribution error
refers to the ability to consider others' feelings, thoughts and be able to put yourself in their position.
Social skill
Self-awareness
Self-regulation
Empathy
An example of a most obvious nonverbal cue would be _____.
hand shaking
frequent hand gestures
touching
facial expressions
The trait of _____ includes the amount of excitability, sociability, talkativeness, and ability to assert one's self.
neuroticism
conscientiousness
ethnocentism
extraversion
Which of the following is an implication of the Hawthorne studies?
It implies that the leadership style chosen by individuals is influenced by their beliefs about worker attitudes
It implies that leaders must adopt different leadership styles depending on the work situation.
It implies that the linkages between intrinsic and extrinsic factors help in motivating people.
It implies that leaders should try to do things that make employees feel valued.
Which of the following statements is true about people who score high on conscientiousness?
They have high impulse control and good organization and orientation to detail.
They are predicted to have decreased rates of effective leadership experiences
They tend to view timelines and commitments as flexible and more negotiable than is appropriate for a situation.
They tend to have low trust and perceived procedural injustice by followers.
Charles is the sales representative of a pharmaceutical company. He believes that he is an aggressive person and thinks that it is his personality that helps him become successful at work. This belief can be referred to as Charles' _____.
self-esteem
self-concept
self-efficacy
self-complexity
According to the Edward Debono's model of the Six Thinking Hats, the blue hat:
It helps us manage the process of making the decision.
It helps us look at the emotional aspect of the problem or solution.
. It helps us to look at the negatives of the solution.
It helps us to come up with potential solutions or courses of action.
_____ is an expression of a stable set of traits in different circumstances.
Behavior
Resiliency
Personality
Power
Research studies that take place over a long period of time are known as:
Longitudinal Research
Sectional research
Cross-sectional Research
Cross Research
Which of the following is a characteristic of Maslow's hierarchy of needs?
Even if a particular class of need is satisfied, they still continue to be a motivator
Increased pay is a motivator in all classes of needs
Self-actualization needs are the most basic needs.
People start at the bottom of the hierarchy of needs and work their way up.
Which of following best describes job enrichment?
Allowing employees to make decisions and act upon those decisions, with the support of the organization and the leadership
The enhancement of a job by adding more meaningful tasks to make the work more rewarding
The adding of new challenges or responsibilities to a current job, thereby creating job satisfaction
The increase in the scope of a job through extending the range of job duties and responsibilities
Which of the following is true of carrot-and-stick approach?
The stick approach refers to the offering of some reward or incentive to motivate employees.
The carrot approach uses punishment to influence the employees' behavior.
The stick approach does little to motivate employees in the long term.
The carrot approach motivates employees even when they feel the goal is unachievable.
Identify the correct statement regarding chronic stress.
It can motivate us to reach goals.
. It can occur in response to everyday stressors that are ignored or not managed well.
It tends to be short term.
It normally comes from demands and pressures of the past and future.
Which of the following is not one of Kelley's three pieces of information that we use when making an attribution?
consensus
consistency
distinctiveness
effort
Research shows that when confronted with a conflict situation, subordinates are most likely to use all of the following conflict handling styles EXCEPT
. accommodating
compromising
competing
avoiding
Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."?
accommodation
compromise
collaboration
avoidance
The conflict handling style that is middle ground where an individual's desire to get his or her way but respect others' goals is
avoidance.
competition.
compromise.
accommodation.
Which of the following will most likely seem unacceptable to a high-context culture?
Emphasis on agreement.
Building relationships.
Emphasis on harmony.
Open confrontation.
Which of the following best describes eustress?
It refers to positive stress that can help us achieve at a higher level.
It is the most common form of stress and normally comes from demands and pressures of the past and future.
It refers to motivation based on avoidance behavior.
. It is the form of stress in which a person feels stress on a daily basis and rarely gets relief.
The accommodation conflict handling style is
cooperative and assertive.
uncooperative and assertive.
cooperative and unassertive.
uncooperative and unassertive
Tara is a manager at Yale Inc. Her primary strength is that she can maintain and manage effective relationships with everybody efficiently. She has the ability to provide suggestions to others and maintain trust with others. Tara possesses _____.
technical skills
social skills
extraversion traits
introversion traits
Which of the following refers to chronic stress?
It is the type of stress that happens month after month, year after year.
It is the most common form of stress and normally comes from demands and pressures of the past and future.
It is a type of stress in which a person feels stress on a daily basis and rarely gets relief.
It is a more serious form of acute stress.
Olivia and her teenage daughter, Natalie, are arguing again about whether Natalie should go to a family gathering this Sunday or attend an outing with her friends. Olivia and her daughter argue about this topic every week. This time, Olivia turns to her daughter and says, "OK, if it is that important that you go out with Jenna Sunday, then I can agree this time around." Olivia is using what conflict handling style?
accommodation
avoidance
controlling
collaboration
Which of the following is not a characteristic of conflict?
independent parties
. expressed struggle
perceived incompatible goals
perceived interference for outside parties
Your relationship partner is under a lot of stress lately, and his/her outbursts of anger are beginning to trouble you greatly. Which of the following are ways to manage the anger of your partner?
all of the options
probe
be asymmetrical
validate your partner
Identify the correct statement about people with low levels of openness.
They are more prone to explore and act on entrepreneurial opportunities
They accept critical feedback
They find the impact of new information on recently made decisions very comfortable
They tend to shy away from innovations.
Which of the following statements is true of neuroticism?
People high in neuroticism tend to view critical/constructive feedback as supportive.
People high in neuroticism may confuse loyalty with ubiquitous agreement
People low in neuroticism tend to be unstable emotionally, especially during stressful situations
People low in neuroticism tend to emotionally escalate situations that involve receiving critical feedback, and/or unexpected information.
Which of the following statements is true of neuroticism?
People low in neuroticism are likely to become defensive, may confuse loyalty with ubiquitous agreement, and are more often depressed.
People high in neuroticism have the ability to be cool under pressure and not emotionally escalate situations that involve receiving critical feedback
People high in neuroticism tend to be unstable emotionally, especially during stressful situations
People low in neuroticism may view critical/constructive feedback as a personal attack and unsupportive.
According to the motivation-hygiene theory, which of the following is a motivation factor?
The work itself
Company policies
Relationship with peers
Relationship with managers
Which of the following is an example of an individual with high levels of agreeableness or tact?
Sergei possesses high levels of introversion
Calvin evaluates a problem quickly and makes decisions accordingly
Diya prefers to be quiet in meetings to avoid conflicts
Nina prefers to interrupt her coworkers when they give ideas.
Which of the following statements is true of episodic acute stress?
This kind of stress is experienced by everybody.
In this type of stress, people see little way out of a situation.
In this type of stress, a person feels stress on a daily basis and rarely gets relief.
This kind of stress tends to be short term.
A communication style characterized by expressive and self-enhancing, but does not take advantage of others is a(n) _____ style.
assertive
non-aggressive
nonassertive
aggressive
Which conflict management style uses "other-oriented" strategies like separating the people from the problem?
confrontational style
settlement style
non-confrontational style
cooperative style
According to Kelley's theory if John is raving about a movie that he saw, and no one else who saw the movie particularly like it, and we know that John is always raving about every movie that he sees, one would make a(n)attribution.
external
discounting
dispositional
situational
Identify the correct statement regarding interpersonal skills.
They are generalizable skills for assessing risk, uncovering and exploiting patterns and connections, and application of theories or research
They primarily encompass making sense of foresight, reasoning, and analytical ability
They are skills specific to an occupational or scientific area.
They are commonly referred to as "soft skills."
Mandy was given a certain project with a tight deadline. As she was tensed about her deadline, she was motivated to execute the task efficiently within the required time frame. Which of the following forms of stress can be associated with Mandy's efficient execution of her task?
Chronic stress
Distress
Eustress
Episodic acute stress
Well known outcomes of conflict could be ...
Skills and openness
Trait and power
Power and interaction
Discovery and damage
The concept of impression formation is also referred to as
self-presentation
self-serving style
self-monitoring
social desirability
Identify the correct statement regarding mentorship.
A mentor cannot be a supervisor.
A mentor has an indirect investment in the development of an employee.
Mentorship models avoid using a reflection model as it looks at the past and not into the future.
The best mentorships often come from relationships that form over time
Conflict is
a destructive force in relationships if continually avoided
sometimes constructive
all of the options
an unavoidable fact of life
What is stereotyping?
Stereotyping is the practice of accepting multiple cultures.
Stereotyping is the tendency to judge all other groups according to your own group's standards, behavior, and customs.
Stereotyping is the tendency to like strangers and foreigners.
Stereotyping is assigning generalized attributes to an individual on the basis of membership in a particular group
Pursuing your interests without denying your partner's rights and interests is called
forthrightness
assertiveness
aggressiveness
responsiveness
The conflict management style that is used by people with a "win-lose" philosophy is labeled
a cooperative style
an aggressive style
a competitive style
a challenging style
Among 139 MBA graduates who were tracked for five years, an individual that had high _____ enjoyed more internal and external promotions.
locus of control
self-monitor
self worth
motivation
A statement that predicts a cause-and-effect relationship between variables is known as the
Experimental Hypothesis
Null Hypothesis
Dependent Variable
Independent Variable
Which of the following statements best describes social skill?
It primarily involves personal observation and reflection.
It is the ability to manage relationships.
It refers to the ability to know one's strengths, weakness, drives, and motivations.
It refers to the ability to consider others' feelings, thoughts and be able to put yourself in their position.
Research shows that when managers are dealing with conflict they prefer which conflict handling style?
avoiding
competing
accommodating
compromising
Intrapersonal conflict is
a type of conflict between two people.
a process that involves people disagreeing.
a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task
conflict that takes place between different groups such as between different departments.
What is ethnocentrism?
Ethnocentrism is a fear of strangers and foreigners.
Ethnocentrism is assigning generalized attributes to an individual on the basis of membership in a particular group.
Ethnocentrism is the practice of accepting multiple cultures.
Ethnocentrism is the tendency to judge all other groups according to your own group's standards, behavior, and customs.
Which of the following should be avoided in written business communication with inter-cultural audiences?
Short paragraphs.
Simple language.
References to popular culture
Transitional elements.
Which of the following statements is true of people who score high on openness?
They see no use for critical personal feedback.
They struggle with change.
They have overt levels of creative energy, curiosity, and insight into new ideas.
They tend to shy away from innovations.
According to the method of the four As, when should an individual accept stress?
When stressors can be changed
When one can be comfortable with the stressor
When stressors are unavoidable
When one can create his or her own coping mechanisms
Zhong, a manager at Sheng Corp., has the ability to identify others' feelings and thoughts. He puts himself in others' shoes to understand their feelings. This scenario implies that Zhong possesses _____.
introversion
self-regulation
neuroticism
empathy
Out of the following correlations, which indicates the strongest relationship?
-0.98
-0.39
+0.12
+0.79
According to McGregor's X-Y theory, which of the following is a characteristic of Theory Y managers?
They believe that most workers avoid responsibility.
They believe that most people are impulsive in pursuit of company objectives.
They believe that an average person needs to be directed.
They believe that most workers use ingenuity in solving company problems
Maris Manufacturing is a unionized company producing customized metal units for the appliance and medical equipment industries. Each contract negotiation is a contentious affair for the union and management. However, over the past few months both union and management officials have become very concerned about the number of Maris union employees who are experiencing alcohol-related issues. Last month alone, six employees sought medical assistance under the employee assistance program. Management and union officials will be meeting next week to address the issue. This is an example of what conflict handling style?
accommodation
compromise
collaboration
competition
Intergroup conflict
occurs within the individual.
occurs between two individuals.
occurs between two units
occurs between team members.
Nancy and Mary are in the same group. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict?
intrapersonal
interdependent
interpersonal
intergroup
Which of the following will NOT help you in conversing with a person whose native language differs from yours?
Learning foreign phrases.
Speaking slowly and clearly.
Asking for feedback.
Rephrasing a statement quickly
Which of the following is a key to effective listening?
Easily distracted
Challenging yourself.
Getting emotional or worked up.
Listening for facts only.
Constructive and destructive conflict are distinguished from each other in which of the following ways?
. constructive conflict is characterized by escalation of the conflict; destructive conflict is characterized by de-escalation of the conflict
constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict
constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility
constructive conflict is Me-oriented; destructive conflict is We-oriented
Identify the correct statement regarding episodic acute stress.
This type of stress happens month after month, year after year.
A person who suffers from this type of stress may have taken on too much and created self-imposed demands
This type of stress occurs in response to everyday stressors that are ignored or not managed well.
A person who suffers from this type of stress sees little way out of a situation.
According to Maslow's hierarchy of needs, which of the following needs have to be satisfied next for an employee once his most basic physiological needs are satisfied?
Self-actualization needs
Safety needs
Social needs
Physiological needs
