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WorksheetsAdmin week 1 - Org & User Setup
Total questions: 20
Worksheet time: 20mins
Users have complained that the account screen is taking a long time to load. What could the admin do to address this?
Enable quick load on the account page layout
Enable separate loading of related lists
Enable enhanced lists
Enable inline editing
An admin has created many custom fields on the account record for different departments. One page layout is needed for all profiles because some users occasionally need to reference fields used by other departments. Which feature could the admin enable to assist users in quickly finding the info that is relevant to them?
Enable lazy loading of the detail page
Enable personal page layouts so users can customize the page layout
Enable collapsible sections so users can collapse the sections that are not relevant to them
Enable separate loading of related lists
Each navigation bar of various apps inside a Salesforce org contains items in a particular order to ensure productivity. How can the Salesforce Admin ensure that the users cannot change this? Choose 2 answers.
Profile settings
Permission Set
User Interface settings
App settings
European users are reporting that dates are displaying in the US date format instead of the European date format. The majority of users are based in the U.S. What is the most efficient way to handle this issue?
Inform Europeans users to change the locale settings in personal settings
Change the date format setting on the company profile
Manually change each European user's locale in User settings
Change the default locale setting on the company profile
As part of the launch of Salesforce for the organization, the VP of Corporate Communications of Orbitflux Solutions has given the admin the company branding guide and files to incorporate into the user interface. What should the admin do to accommodate this request?
A request must be sent to Salesforce to have custom logos and colors changed for the organization
An administrator can go to Themes and Branding in the User Interface settings to create a new theme
Themes and colors can not be changed in Lightning Experience
An admin can upload a new logo but the color can only be in Salesforce Lightning Blue
Sales reps in an organization need to record opportunities in USD and EUR. How can a Salesforce Admin accomplish this? Choose 2 answers
Add the desired additional currency in the 'Manage Currencies' page
It is not possible to use multiple currencies in Salesforce
Enable multiple currencies for the organization in the 'Company Information' settings
Grant the 'Multiple Currencies' permission set to the sales reps
Users have asked for the Parent Account field to be displayed in the Account Lookup dialog. How can this be enabled?
Users can modify the fields themselves using the 'My Columns' link in the lookup dialog
The fields in the Account Lookup dialog are fixed and cannot be changed
Modify the Account Search Results layout to include Parent Accounts
Modify the Account Lookup Dialog layout to include Parent Accounts
A sales user has created a list view to display accounts of premium customers in Lightning Experience. He would like to share this list with a public group of co-workers. What should a Salesforce Admin recommend to allow the co-workers to see the accounts as quickly as possible?
Use the sharing button to share the list view with the co-workers.
Export the list view to a .csv file and share it with the co-workers.
Create a report that shows the accounts and share it with the co-workers.
Share the list view with the public group of co-workers from List View Controls.
What does the 'Default Locale' setting determine? Choose 3 answers.
Display format of Addresses
Fiscal Year
Default Currency
Name format
Format of Dates and Times
A Salesforce user of Cosmic Service Solutions has complained to the Salesforce Admin of the company that she can no longer view some of the tabs she used to have in the navigation bar. If the user uses Lightning Experience only, which of the following could cause this issue? Choose 3 answers.
The user has logged into the wrong Salesforce org.
The admin has removed access to the tab at the user level.
The 'auto-hide' feature is turned on for rarely used tabs.
The user has customized the navigation bar of the app.
The user has used the App Launcher to switch to a different app.
John Ray is a Salesforce Admin at Newport Inc. He needs to create 200 users but he does not want to notify the users of their login details. What is the most efficient way to achieve this?
Use Data Loader to create users
Open a case with Salesforce to create the users and request no email notifications
Use the Create Multiple Users feature and deselect the 'Generate new password and notify the user immediately' option
Create each user manually and deselect the 'Generate new password and notify the user immediately' option
A Salesforce Admin needs to set up users in a production organization and also in a sandbox organization. What does the Salesforce Administrator need to consider when setting up the users? Choose 2 answers.
Salesforce will check to ensure the username is a valid email address
Two users cannot have the same email address
The usernames need to be unique across all production organizations globally
The username must be in the format of an email address
The Admin received a task to create 100 user records in his organization. He is planning to use Data Loader, preparing a data load file and verifying that all required field information is present. From the list, which of the following fields are required fields to create a user with Data Loader?
First Name, Last Name, Email, ProfileId and Role
First Name, Last Name, Username, Alias, Email, ProfileId
First Name, Last Name, ProfileId and User License
First Name, Username, Email, Role and User License
What are the implications of freezing a user? Choose 2 answers.
Access can be allowed again by unfreezing the user
The user will be able to log in, but will not be able to update any records
The user will no longer be able to log in
After freezing a user account, the user license will be made available for use by another user in the organization
A user is not able to login. What could be the reason for this? Choose 2 answers.
The user is logging in from an IP address outside of the defined range for their profile
The user is attempting to log in outside fo the login hours defined for their profile
The user is attempting to log in from an IP address outside of the org wide trusted IP range
The user is attempting to log in outside of the org wide login hours
The Salesforce admin has set up login hour restrictions on the Marketing team profile so that they could access the application between 8:00 a.m. to 4:00 p.m. What will happen if a user logged in at 3:45 p.m. and continues to work until 4:01 p.m.?
The user can keep working continuously without any issues
The user is asked in a popup window if he would like to extend his session
The user is logged out upon navigation to a new page or data update operation (crate, save, edit, delete)
The user is automatically logged out
What should be done to ensure that a Salesforce Admin can troubleshoot on a user's behalf, without having to request login access from the user?
Turn on the 'Log In As Any User' permission on the System Admin profile
Turn on the 'Modify All Data' permission
Turn on the 'Administrator Can Log In As Any User' setting in the Login Access Policies page
Contact Salesforce to enable the 'Administrator Can Login In As Any User' feature
Technology Inc has a large number of external community and external Chatter users, and the Salesforce Admin spends a lot of time processing deactivation requests when users change jobs. How could this be addressed?
Enable 'Mass External User Deactivation'
Assign all deactivation requests to one admin
Set 'Auto Deactivation' after 90 days of inactivity
Enable 'User Self Deactivate'
On Sunday you need to restrict access to your Salesforce organization for all users in order to perform maintenance of the system. What is the best way to accomplish this?
Add the system admin IP address to the trusted IP address list for Sunday only
Add Login Hours restrictions to all profiles except the system admin profile
Add Company IP address restrictions on Sunday to prevent any logins
Deactivate all users on Sunday morning and activate again on Monday morning
Under which of the following conditions can a user NOT be deactivated? Choose 2 answers.
User is assigned to an account team
User is selected in a custom hierarchy field
User is the sole recipient of a workflow email alert
User is the owner of records in Salesforce
