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LGS QUIZ UNIT 4 COMMUNICATION

Total questions: 20

Worksheet time: 34mins

Name
Class
Date
1.

A: Hi,Mark. This is Kelly. Can I talk to Betty?

B: ................ a minute,please. I'll get her.

a)

hold on

b)

count on

c)

hang up

d)

repeat

2.

Most of the teenagers prefer sending text mesages to .............. with their friends.

a)

confirm

b)

pick up

c)

communicate

d)

hang up

3.

A: How do you usually .............. with your friends?

B: I usually call them on their mobile phones.

a)

keep in touch

b)

hold on

c)

call back

d)

leave

4.

A: Can I speak to Mr. James,please?

B: ..............., he isn't available at the moment. Would you like to leave a message?

a)

Hang up

b)

Yes,please

c)

I'm afraid

d)

busy

5.

My mobile phone is .............. I must take it to the telephone shop and have it fixed.

a)

available

b)

busy

c)

broken

d)

engaged

6.

Put the dialogue in correct order.

1- Could I speak to the manager,please?

2-Could you repeat that? I can't hear you well.

3- Yes, please. Could you tell him to contact me? It's important.

4- I'm sorry, he isn't available. Would you like to leave a message?

5- Could you tell him to contact me? It's important.

a)

1-2-4-3-5

b)

2-3-1-5-4

c)

1-4-2-3-5

d)

1-4-3-2-5

7.

a)

Social networks are more popular than text messages among teenagers.

b)

Texting messages is the least popular way of communication.

c)

Less than half of the teenagers prefer video chats to sending e-mails.

d)

Half of the teenagers prefer sending e-mails.

8.

a)

call back

b)

pick up

c)

hang up

d)

hold on

9.

What is the purpose of Maria's call?

a)

To book a room at the hotel.

b)

To make a complaint.

c)

To report a delivery problem.

d)

To get more information about an event.

10.

A:Hi, Tony's speaking. Can I speak to Lily,please?

B: I'm afraid, she is not ............ at the moment. Would you like to leave a message?

Complete the dialogue with an appropriate word.

a)

busy

b)

engaged

c)

available

d)

urgent

11.

"Send an (a)   "


Complete the phrase.

12.

Complete the sentence:

" Can you say it .............."

a)

not available at the moment.

b)

slowly,please?

c)

repeat,please?

d)

from Ankara to London?

13.

Which phrases are the synonym of "hold on"?

a)

hold the line

b)

hang on

c)

hang up

d)

pick up

14.

Complete the sentence.

"Hold the line, please. I'll put you ......... to Mr. Ramson."

a)

up

b)

along

c)

through

15.

Complete the sentence with an appropriate phrase.

A: Hello, Sharlotte ........................ .

B: Hi, Sharlotte . This is Mark.

a)

this is

b)

busy

c)

speaking

16.

Georgia is talking about ways of communication she prefers;

"Most of the teenagers prefer texting or using social network sites to keep in touch with their friends or families. I am a bit different from them. I like talking face to face or making phone calls. When my friends are away, I usually write letters to them. Some of my friends think it is old-fashioned, but I love it."

Which of the following is NOT the way Georgia prefers?

a)
b)
c)
d)
17.

If you click on the red button on your phone, what do you do?

a)

hang on

b)

hang up

c)

hold on

d)

pick up

18.

There is NO information about the .......... of the flight on the ticket.

a)

destination

b)

arrival time

c)

date

d)

boarding time

19.

to answer the phone = pick (a)  

20.

to end a telephone conversation = (a)   up