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Worksheets"Troubleshooting Computer Problems
Total questions: 15
Worksheet time: 8mins
Many problems can be diagnosed
with expensive diagnostic tools
without expensive diagnostic tools
with a certified technician
without a certified technician
Major fault areas to consider
Hardware failure
Software failure
User-generated problems
All
The most common problem
Hardware failure
Software failture
User-generated problems
All
It is necessary to determine the last action of the computer.
True
False
It is not necessary to write things down during PC troubleshooting.
True
False
What stage can a computer experience failure?
First stage
Second stage
Third stage
Fourth stage
Define blue screen error
A corrupt MBR can cause hard drives to be
Unresponsive
Responsive
Shut down
Run Smoothly
What utilities are used in recovering from system failure?
Windows 8 Startup Settings
Diagnostic Tools
System Restore
Automated System Recovery
Restore points are backups of system settings and
files
hardware malfunctions
software programs
configurations
Windows recovery environment will launch if boot failure is
undetected
detected
Microsoft System Configuration Utility is referred to as
(a)
Can be used to identify hardware without the need to open a computer case?
Windows Recovery Environment
Microsoft System Configuration
Microsoft System Information
Windows System Restore
Retains history of events that have occurred on the PC
Remote assistance
Problem steps recorder
Event viewer
Registry editor
Designed as a screen capture tool to record a problem as it is occurring.
Remote assistance
Problem steps recorder
Event viewer
Registry editor
