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WorksheetsIGCSE BUSINESS Revision: UNIT 2 H.R. 100
Total questions: 50
Worksheet time: 25mins
All of the following are tasks of the Human Resources Department (Personnel) except:
allocating workers to jobs on the production line
induction training of new staff
advising managers on the best pay and salary systems for staff
disciplining staff who break company rules
In recruiting and selecting new staff, which is the correct order of tasks?
interviews, job adverts, selection, prepare job description
job description, job adverts, interviews, selection
Selection, job description, job adverts, prepare job description
Job adverts, selection, interviews, prepare person specification
The main difference between a job description and a person specification is that:
job description outlines the qualities and qualifications of the applicant;
person specification outlines the duties of the job
job description describes the type of business; person specification outlines
the qualities and qualifications of the applicant
person specification gives precise details of the duties; job description outlines
the people that the applicant will be working with
job description outlines the duties of the job; person specification outlines the
qualities and qualifications of the applicant
Which of the following will not appear on a job description?
Title of the job
Main duties of the job
Qualifications needed
Department the job is in
Which of the following is a claimed disadvantage of internal recruitment for a Management position?
It saves time and money compared to external recruitment
No new ideas or experience is brought into the business
The recruit will already know how the firm operates
It can benefit motivation for existing workers if they feel there is a chance of promotion
Each of the following is a method of external recruitment except:
1
notice on staffroom noticeboard
local newspaper advertisement
recruitment agencies
advert in a specialist magazine
When advertising a job vacancy, it is usual to include all of the following information except:
the wage rate for the job
duties to be carried out by the person appointed
the name of the chief executive
conditions of employment
One of the advantages of using a recruitment agency is that:
it is cheaper than if a business recruited staff directly
they always select the right person for the job
the agency train the newly appointed worker
agencies only send suitable candidates for interview by the business
All of the following methods are likely to be used to help select a new worker except:
asking them to write their own reference
interviewing the applicants
asking for a curriculum vitae (CV)
asking all applicants to perform tests to check their abilities
Which of the following is one reason for a business using induction training for new workers?
To see who is staying and who is leaving the business
To check the standard of work of all workers
To help select the workers that will be employed by the business
To explain the firm’s procedures and methods of working
Training for existing workers is often used for which of the following reasons?
To keep skills up-to-date and to improve efficiency
To check to see which workers should be made redundant
To explain the firm’s procedures and methods of working
To increase the level of supervision needed
One of the most likely disadvantages of training workers is that:
workers will become too efficient at their work
the level of supervision of the workers will have to increase
workers will become less prepared to accept new machines
more highly trained workers might find better paid jobs with other firms
Which of the following is a possible disadvantage of on-the-job training?
There will be additional expenses from travel costs
Workers will not gain from experience of people outside of the business
The worker will not be able to do any work for the firm at all during the training period
The business will not have to employ its own training staff
Which one of the following reasons is most likely to explain why a business uses off-the-job training?
Workers need to be trained on new systems or machinery which is not yet in operation within the business
The training staff in the business have all the necessary skills
The firm wants the cheapest training course possible
There is no benefit from meeting people outside of the business
Which of the following is an example of redundancy?
A worker is asked to leave the business as the quality of his or her work is very poor
The worker is often late for work although he or she claims it is because the train is always late.
The firm is going through a period of declining sales and fewer workers are needed
Several workers decide to leave the firm as they have been offered higher paid jobs in other businesses
A business might downsize its workforce in all of the following situations except:
increased automation
customers switch demand to competitors’ products
a recession in the economy reducing demand
an increase in products being exported
All of the following are common legal controls over the employment of workers except:
minimum wage rate
maximum wage rate
unfair dismissal
health and safety
One of the benefits to businesses of legal controls over the employment of workers is:
the cost of employing workers is likely to be lower
workers will not be able to apply for jobs with other businesses
workers may feel more secure and be better motivated
productivity is likely to fall but production will rise
One of the possible drawbacks to a legal minimum wage is that:
it will lead to lower wages for all employees
unemployed people will be discouraged from looking for work
it could raise business costs and therefore prices
it will encourage more employers to exploit their workers
A factory has to follow all of these Health and Safety regulations except:
machinery must be well protected and regularly checked
workers must have clean working conditions and some work breaks
workers must be given off-the job training
workers should be given instruction in handling dangerous materials
The best definition of a firm’s organisational structure is that:
it shows exactly what job everyone does
it shows a plan of the offices and factory
it shows the levels of management and division of responsibilities
it refers to the way in which products are made and pass through the factory
As an organisation expands, it is usual for managers to delegate. Which of the following is the best definition of delegation?
Giving authority to junior managers to manage particular tasks which will involve some decision making
Passing down full responsibility to subordinates
Ordering workers to do certain jobs
Keeping full control in the hands of senior managers
One of the advantages of delegation is that:
workers have less work to do
managers can concentrate on more important tasks
managers lose some of their responsibilities
managers are able to control the work of staff more closely
The chain of command in an organisation is:
the links that exist between different departments
the method of communication used in the organisation
the line of authority which allows orders to be passed down the organisation
the lines of communication that exist between workers in one department
The span of control is:
the number of subordinates directly controlled by one manager
the number of departments in a business
the number of managers who report directly to each worker
the number of levels of hierarchy in the organisation structure
One of the benefits of wider spans of control is that:
delegation is encouraged as a large number of people are answerable to each manager
it will lead to a longer chain of command and better communication
staff will be able to spend more time with their manager having their work checked
there will be more managers in the organisation
If a business ‘delayered’ its organisation structure (i.e. removed a layer of management) then spans of control would:
fall and the chain of command would lengthen
increase and the chain of command would shorten
fall and the chain of command would shorten
increase and the chain of command would lengthen
An advantage of a short chain of command is that:
there are many different layers of management to share responsibilities
communication tends to be inaccurate as there are so many people involved in passing a message on
spans of control tend to be narrower than with a long chain of command.
communication between the top management and the other staff levels is quicker
Which of the following is not an advantage of an organisational chart?
Every member of staff can see their own position in the organisation
It shows the chain of command and how authority passes down the organisation
It indicates the detailed job description of each employee
The chart shows how everybody is linked in the organisation
Which of the following is not an example of a functional department in most businesses?
Decision-making
Production
Marketing
Finance
With which type of leadership style do senior managers make all the decisions and workers are given orders?
Centralised leadership
Laissez-faire leadership
Democratic leadership
Autocratic leadership
With which type of leadership style do leaders take little control, leaving employers to control their own work?
Laissez-faire leadership
Democratic leadership
Centralised leadership
Autocratic leadership
With which type of leadership style are employees encouraged to become involved in decision-making?
Autocratic leadership
Democratic leadership
Laissez-faire leadership
Centralised leadership
1 The most appropriate leadership style depends on all of the following except:
the type of work undertaken by the business
the level of skill and training of the workers
whether the business is facing a crisis situation or not
the sector of industry the business operates in
All of the following are claimed benefits to workers from joining a trade union except:
improved communications between workers and managers.
a guaranteed pay increase each year with longer holidays
strength in numbers when talking to employers about pay and conditions
advice and support for workers who feel poorly treated by employers
Which one of the following is an important quality of being a good manager?
Doing as little work as possible by getting others to work harder
Having good communication skills with subordinates
Want to be paid a high salary
Want to tell people what to do
The best definition of worker motivation is:
employees working hard because they fear losing their jobs
employees working hard because they want to do the best for themselves and their business
employees travelling a long way to get to work each morning
employees working hard just when they are watched by their supervisors
All of the following are likely reasons why people work except:
to gain recognition
to fill spare time
to have social contact
to earn money
According to Maslow’s hierarchy of needs, workers’ self-fulfilment will be reached when:
they are given challenging and interesting work to do and are recognised for it
they are paid a salary that is higher than that of other workers in the business
they work in groups and are given the chance to take some limited decisions for themselves
they have job security
Which of the following is the best example of job enrichment at work?
The worker is given more work to do and is paid more
The worker is allowed to change jobs with other workers doing the same tasks
Giving the worker more jobs that need more physical effort
Encouraging workers to take more responsibility at work
The best definition of wages calculated by time rate is:
multiplying an hourly wage rate by the number of hours worked
multiplying the amount produced by a rate per unit of output
a fixed amount paid each month
giving a percentage of the profit earned each week.
One of the claimed advantages of the time rate system is that:
income tax does not have to be paid
it encourages workers to get the job finished quickly
it encourages workers to produce as much as possible
it is easy to calculate if a time sheet is filled in
One of the claimed disadvantages of the piece rate system of wages is that:
little time is wasted by workers
workers have to fill in detailed time sheets
high output is discouraged as workers will receive higher pay
quality may be a problem if workers work too fast
One of the claimed benefits of a profit sharing scheme is:
workers are encouraged to work harder as the shareholders will receive higher dividends
workers are encouraged to increase output as each week they will receive more pay
workers are encouraged to take a long term interest in the performance of the business so at the end of the year they might get a percentage of the profit.
it motivates workers without increasing their total payments
One of the claimed advantages to workers of being paid a salary rather than piece rate is:
there is more security of payment
higher pay results from higher output
workers will always receive a higher salary than they could have earned from piece rate
working longer hours always means that a higher salary will be received
Which of the following is an example of a fringe benefit (non-monetary reward)?
Higher pay
Free health care
Annual bonus
Commission
Which of the following is NOT an advantage of face to face communication?
allows immediate feedback
saves time
a record is always kept
allows messages to be reinforced through body language
which of the following is NOT a form of written communication
notice boards
letters
reports
training videos
which of the following is a form of informal communication
memorandums
meetings
emails
face to face talks in the staff room
which of the following is not a barrier to communication
Jargon
video conferencing
poor written skills
no feedback
