Worksheetsseans team quiz
Total questions: 22
Worksheet time: 14mins
Up to what age is a boiler eligible for boiler care cover? FYI - it is the same for both gold/platinum
(a)
If a customer has a manufacture warranty of 2 years how long is their fixed price promise?
(a)
If a customer has a flexible monthly plan and wants to change their Nominated payment date (NPD) what must we do?
send an iris under payment query
cancel and requote and waiver 30 day wait via iris
transfer to retentions
Can we cover cooker hoods on repair and care?
yes
no
If a customer has a repair and care plan and appt is over our sla ( 5wd's) can we reselect?
yes
no
How can you check if we cover a make?
iris- new make code- un repairble makes ( check if on list)
call accounts
pass to retentions
Can we cover appliances that are in warranty with a 3+ year mw
yes
no
If a customer has a vulnerability where should we log this? There are 3 places you can log it i will accept any of these 3 answers
(a)
If a customer has no central heating and not hot wait what is the SLA?
5 wd's
2 wd's
3 wd's
On " my account" the customers account will lock for 30 mins after how many incorrect password attempts
10
3
6
1
Name 1 of our 5 brand values at D&G?
(a)
Whta is the pay and claim limit for white goods? how many £'s
(a)
When advising a customer of a pay and claim must you advise them they have to be VAT registered?
yes
no
Can retentions accept and negotiate john Lewis renewals?
yes
no
Under what page can you find out the reason for a direct debit rejection using genio plan messages and dg know?
direct debit rejection and suspension codes
payment dates
payment processing times
Can you offer secondary prices if a customer takes out a mailer?
yes
no
can you offer secondary prices if a customer take out a renewal?
yes
no
do we provide gas safety certificates on our boiler plans?
yes
no
If a customer calls on a worcester bosch line can we set them up on a boiler plan?
yes
no
If a customer calls on an Argos line and already has an Argos plan with us what discount can we offer them?
10%
20%
25%
5%
Do our online customer( my account) receive a 20% discount on additional appliances bought online?
yes
no
Please tick all items below that would count as computer peripheral?
printer
keyboard
mouse
laptop
