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Worksheets

TALKING ON THE PHONE

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Caller: ....... May I speak to Mr. Judy?


Receptionist: I’m sorry Mr. Judy has just left his office ten minutes ago.

a)

Hi everyone

b)

Hello, My name is Pizky

c)

Hello, Judy’s company

d)

Hello, Who’s speaking

2.

Receptionist:.....


Caller : I would like to speak to the sales manager

please.

a)

Hello, Who’s calling?

b)

Hello, my name is Eva.

c)

Hello, can I help you?

d)

Hello, may I talk to sales manager please.

3.

Caller: Hello this is Neezar. ..... Mrs. Dessy please?


Receptionist: Sure.

a)

I’m from Dimensi Bahasa Inggris

b)

May I leave a message

c)

Who am I talking with

d)

Hello my name is Daniel

4.

Caller: Hello I’m Karen from Lotty the Italian restaurant.


Call receiver: I’m so sorry that extension is busy at this

moment.

a)

May I speak to that extension?

b)

Could you connect me to the extension 24?

c)

Do you know the extension 24?

d)

I’ll connect you to extension 24

5.

Caller: Hello, my name is Daryl.


Receptionist: Hello..... Can I help you?

a)

Who is speaking?

b)

I am your receptionist.

c)

Thanks for calling DBI corporation.

d)

DBI corporation.

6.

Ferry: Hello .... I’m calling from Tech n’ Lifestyle

Magazine.


Leanna: Hello, Tokichi computer. What can I do for you, Sir?

a)

Can I speak to Mr. Tokichi

b)

Hello, I am Leanna

c)

this is Leanna

d)

this is Ferry

7.

Connie: Good morning, I’m Connie.


Sarah: Good morning. .....


Connie: I would like to speak to Mss. kanti please.

a)

Hello, this is Fancy Cafe.

b)

Fancy Cafe, how may I direct your call?

c)

Thanks for calling Fancy Cafe.

d)

My name is Sarah. I will deliver your message.

8.

Tino: Hello, am I calling Blaire Cake n’ Bread?


Waiter: Hello, yes this is Balire Cake n’ Bread. .....


Tino: I’m Tino. I would like to check my birthday cake order. The order number is 283. Is the cake ready?


Waiter: Yes Sir. your cake is ready.

a)

What can I do for you?

b)

My name is John.

c)

Would you like to order a cake?

d)

Who is speaking?

9.

Manda: Hello, good afternoon.


Ferdinand: Helllo, good afternoon. Golden bay hotel.How may I help you? .....

a)

Who am I talking with?

b)

Can I have your name please

c)

My name is Ferdinand

d)

Is Manda speaking?

10.

Tiara: Hello, Ericsson telecommunication. Can I help you?


Pino: I would like to speak to Mr. Ericsson please.


Tiara:........ You'll be speaking with him in a sec.


Pino: Thank you.

a)

Just a moment please.

b)

I'm sorry he is busy at this moment.

c)

Can you call back in five minutes.

d)

Would you like to leave a message?