WorksheetsSecond level verification
Total questions: 10
Worksheet time: 4mins
What is the code that we must use to transfer the call when the costumer wants a limit increase?
4064
4604
IACH
MACV
Which are the steps in order to add an authorized to speak to?
Reach level 2 of verification, ask the name of the authortized to speak to and the proces that he/she can do then register the authorized to speak to in MACV
Reach level 2 and transfer the call to authorization department
Reach level 2 of verification, ask the name of the authortized to speak to and the proces that he/she can do then register the authorized to speak to in MAMM
Send the OTP, ask the name of the authortized to speak to and the phone number and the proces that he/she can do then register the authorized to speak to in IAED
Can we help an authorized user to close the account?
TRUE
FALSE
How many days does it take for a rate reduction to appear on the system?
Up to 10 business days
Up to 5 business days
Up to 90 days
Up to 60 days
How much is the maximum porcentage to do a cash advance?
4% of the full limit
2% based on the balance
5% of the full limit
The entire balance
If a costumer calls to do a cycle date change for the 25th of each month, can we help them?
True
False
How can we send a good faith letter?
By mail
By fax
By email
Through the mobile app
Wich letter do we need to change to activate a credit card?
M ----> Y
N ----> Y
Y ----> N
Y ----> M
Which department do we transfer to when a costumer wants to make a points redemption?
To the Fraud department
To the Bankcard security department
To the Dispute department
To the Rewards department
What do we must ask in every single call?
The email adress and phone number
The adress and credit card number
The full name and the phone number
The adress and the phone number
