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Business Communication Vocabulary

Total questions: 60

Worksheet time: 30mins

Name
Class
Date
1.

The willingness to be corrected and to act on that correction.

a)

Coachable

b)

Integrity

c)

Leadership

d)

Negotiate

2.

The action of working with someone to produce or create something.

a)

Patience

b)

Collaboration

c)

Communication

d)

Team Work

3.

The state or quality of being dedicated to a cause, activity, etc.

a)

Conflict Resolution

b)

Courteous

c)

Compromise

d)

Commitment

4.

A process through which you send messages to and receive messages from others.

a)

Creative

b)

Professionalism

c)

Communication

d)

Customer Service

5.

The ability to speak, listen, and write effectively.

a)

Collaboration

b)

Critical Thinking

c)

Empathy

d)

Communication Skills

6.

An agreement or a settlement of a dispute that is reached by each side making concessions.

a)

Compromise

b)

Problem Solving

c)

Self Awareness

d)

Skills

7.

A problem solving strategy for settling disputes.

a)

Problem Solving

b)

Conflict Resolution

c)

Decision Quality

d)

Effective Communication

8.

Polite and gracious; considerate toward others; well-mannered.

a)

Creative

b)

Resilience

c)

Perceptive

d)

Courteous

9.

Inventive, imaginative.

a)

Humble

b)

Creative

c)

Initiative

d)

Innovative

10.

Comparing what you already know with the information you are given in order to decide whether you agree with it.

a)

Critical Thinking

b)

Responsibility

c)

Self Confidence

d)

Skills

11.

Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.

a)

Customer Service

b)

Efficiency

c)

Emotional Intelligence

d)

Persuasive

12.

An assessment of the caliber of effort put into a decision situation

a)

Decision Quality

b)

Positive Attitude

c)

Self Development

d)

Soft Skills

13.

The act of sharing information between two people (or groups of people) so that the information is successfully understood.

a)

Interpersonal Skills

b)

Positive Attitude

c)

Effective Communication

d)

Flexibility

14.

Doing something in a way that saves you time and energy

a)

Efficient

b)

Effective

c)

Productive

d)

Priority

15.

The ability to perceive, understand, manage, and use emotions.

a)

Emotional Intelligence

b)

Decision Quality

c)

Effective Communication

d)

Empathy

16.

Identification with and understanding of another's situation, feelings, and motives.

a)

Empathy

b)

Growth Mindset

c)

Self Confidence

d)

Hard Skills

17.

Willingness to change or compromise

a)

Flexibility

b)

Time Management

c)

Work Ethic

d)

Productive

18.

Individuals believe their qualities can change and improve through their effort.

a)

Self Confidence

b)

Self Direction

c)

Self Development

d)

Growth Mindset

19.

Skills that are teachable, and measurable.

a)

Hard Skills

b)

Soft Skills

c)

Skills

d)

Productivity

20.

Having or showing a modest or low estimate of one's own importance.

a)

Empathy

b)

Morals

c)

Values

d)

Humble

21.

The power or opportunity to act or take charge before others do.

a)

Leadership

b)

Initiative

c)

Integrity

d)

Values

22.

Something new, a change; the act of introducing a new method, idea, device, etc.

a)

Innovation

b)

Prioritize

c)

Priority

d)

Effective

23.

The quality of being honest and having strong moral principals; moral uprightness.

a)

Integrity

b)

Morals

c)

Values

d)

Goal

24.

Set of abilities enabling a person to interact positively and work effectively with others.

a)

Interpersonal Skills

b)

Soft Skills

c)

Hard Skills

d)

Skills

25.

The action of leading a group of people or an organization.

a)

Leadership

b)

Initiative

c)

Responsibility

d)

Effective

26.

To discuss something in an attempt to reach agreement.

a)

Negotiate

b)

Compromise

c)

Conflict Resolution

d)

Problem Solving

27.

Level of endurance someone can have before negativity.

a)

Patience

b)

Perserverance

c)

Responsibility

d)

Skills

28.

Having sympathetic insight or understanding.

a)

Perceptive

b)

Persuasive

c)

Empathy

d)

Task

29.

Steadfastness in doing something despite difficulty or delay in achieving success.

a)

Perseverance

b)

Patience

c)

Effective

d)

Relevant

30.

Capable of convincing.

a)

Persuasive

b)

Punctuality

c)

Effective Communication

d)

Creative

31.

Optimistic, enthusiastic, encouraging, happy, confident

a)

Positive Attitude

b)

Creative

c)

Resilience

d)

Self Confidence

32.

The process of finding solutions to difficult or complex issues.

a)

Problem Solving

b)

Critical Thinking

c)

Effective Communication

d)

Emotional Intelligence

33.

The skill, good judgment, and polite behavior that is expected from a person who is trained to do a job well.

a)

Professionalism

b)

Soft Skills

c)

Skills

d)

Hard Skills

34.

Arriving or doing something at the expected or planned time.

a)

Punctuality

b)

Schedule

c)

Task

d)

Priority

35.

The personal strength that helps most people cope with stress and recover from adversity and even trauma.

a)

Resilience

b)

Perseverance

c)

Morals

d)

Values

36.

State or fact of being accountable or to blame for something.

a)

Responsibility

b)

Patience

c)

Leadership

d)

Task

37.

A self-conscious state that makes people more sensitive to their own attitudes and dispositions.

a)

Self Awareness

b)

Self Confidence

c)

Self Direction

d)

Self Development

38.

The belief that you can successfully perform a desired behavior.

a)

Self Confidence

b)

Self Awareness

c)

Self Direction

d)

Empathy

39.

Voluntarily improving one's own skill and knowledge base.

a)

Self Development

b)

Soft Skills

c)

Self Direction

d)

Self Awareness

40.

The ability to set a well-defines goal and work toward it.

a)

Self Direction

b)

Goal

c)

Perseverance

d)

Responsibility

41.

A developed talent or ability.

a)

Skills

b)

Task

c)

Goal

d)

Moral

42.

Personal attributes and habits that enhance an individual's job performance, career prospects, and interactions with others.

a)

Soft Skills

b)

Hard Skills

c)

Skills

d)

Values

43.

The combined action of a group of people, especially when effective.

a)

Team Work

b)

Collaboration

c)

Task

d)

Schedule

44.

Process of planning and exercising control of time spent on specific activities.

a)

Time Management

b)

Work Ethic

c)

Schedule

d)

Task

45.

Intrinsic motivation to perform your best.

a)

Work Ethic

b)

Perseverance

c)

Self Direction

d)

Goal

46.

Successful in producing a desired or intended result.

a)

Effective

b)

Productive

c)

Efficient

d)

Flexibility

47.

Doing something in a way that saves time and energy.

a)

Efficient

b)

Effective

c)

Productive

d)

Productivity

48.

The principles of right and wrong that guide an individual in making decisions.

a)

Ethics

b)

Morals

c)

Values

d)

Priorities

49.

A result that a person aims for and works hard to reach.

a)

Goal

b)

Task

c)

Responsibility

d)

Schedule

50.

A person's standards of behavior or beliefs concerning what is and is not acceptable for them to do.

a)

Morals

b)

Values

c)

Tasks

d)

Goals

51.

To make a list of tasks that need to be done in the order of most-to-least important.

a)

Prioritize

b)

Schedule

c)

Task

d)

Creative

52.

Seeking to solve a problem before it occurs.

a)

Proactive

b)

Reactive

c)

Relevant

d)

Effective

53.

making or capable of making large amounts of; giving good results

a)

Productive

b)

Productivity

c)

Effective

d)

Relevant

54.

the state or quality of producing something

a)

Productivity

b)

Priority

c)

Task

d)

Schedule

55.

Acting in response to a situation rather than creating or controlling it.

a)

Reactive

b)

Proactive

c)

Productive

d)

Productivity

56.

Connected with or related to the matter at hand.

a)

Relevant

b)

Task

c)

Goal

d)

Values

57.

An ordered list of times at which things are planned to occur.

a)

Schedule

b)

Tasks

c)

Prioritze

d)

Goal

58.

A piece of work to be done.

a)

Task

b)

Goal

c)

Schedule

d)

Value

59.

Status established in order or importance or urgency

a)

Priority

b)

Prioritize

c)

Relevant

d)

Goal

60.

The ideas, beliefs, and attitudes about what is important that help guide the way you live.

a)

Values

b)

Morals

c)

Goals

d)

Tasks