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WorksheetsHTMP Year 1 Review Chapters 1-4
Total questions: 24
Worksheet time: 15mins
Hospitality
Tourist travel and the services connected with it, regarded as an industry combined with hospitality.
Developing the knowledge and skills required to perform on the job at the highest level.
The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events; and other services for travelers and tourists.
Services that provide for guest expectations using the physical assets of the property.
Tourism
Tourist travel and the services connected with it, regarded as an industry combined with hospitality.
The reception and entertainment of guests, visitors, or strangers at resorts; membership clubs, conventions, attractions, special events; and other services for travelers and tourists.
The basic, underlying framework or features of a system or organization.
The experience, education, and skills combined to provide the leadership to a department or segment of a business operation.
To temporarily have a room in a hotel, motel, inn, bed and breakfast, or hostel.
Guest
Lodging
Diversity
Infrastructure
The basic, underlying framework or features of a system or organization.
Tangible Services
Hard Skills
Hospitality
Infrastructure
Diversity
Not excluding any particular groups of people.
The human quality of being different or varied.
Tourist travel and the services connected with it, regarded as an industry combined with hospitality.
To accept how different others are.
Inclusive
The human quality of being different or varied.
To have special membership within a business.
Not excluding any particular groups of people.
The level where experience, training, and initiative are combined to create the ability to lead employees and satisfy guests.
Services that provide for guest expectations using the physical assets of the property.
Intangible Services
Diversity
Special Services
Tangible Services
Intangible Services
Desirable qualities for certain forms of employment that do not depend on acquired knowledge. They include common sense, the ability to deal with people, and a positive, flexible attitude.
Services that provide for guest expectations using the physical assets of the property.
Items of value to guests such as comfort, safety, and enjoyable experiences that meet their emotional needs and expectations.
A measurable set of goals, objectives, and other elements that can be applied by an employer to determine the level of performance achieved by each employee.
A ___________ position is one where the next step develops specific skills and capabilities which can be transferred from one position to another.
Entry Level
Skilled Level
Supervisory Level
Management Level
You are asked to make a copy of a guest’s itinerary using a copier. This is a form of a:
Soft Skill
Learned Skill
Easy Skill
Hard Skill
A typical career path will begin with a(n) ___________ position.
Entry-level
Skilled-level
Supervisory
Executive
What information would you need to find the observable behaviors and actions that are required of your hospitality and tourism position?
Performance Standards
Job Description
Employee Performance Evaluation
Internet
A ___________ should contain real examples of previous school and employment experiences that demonstrate the qualifications listed on a résumé.
Job Application
Letter
Portfolio
Resume
The rules or standards governing the conduct of a person or the conduct of members of a profession are known as:
Morals
Principles
Ethics
Personal by-laws
WHAT STAGE DOES THIS HAPPEN IN: RESERVATION
Pre-arrival
Arrival
Occupancy
Departure
WHAT STAGE DOES THIS HAPPEN IN: Attends to inquiries on room rates
Pre-arrival
Arrival
Occupancy
Departure
WHAT STAGE DOES THIS HAPPEN IN: Room assignment
Pre-arrival
Arrival
Occupancy
Departure
WHAT STAGE DOES THIS HAPPEN IN: SAFE DEPOSITS
Pre-arrival
Arrival
Occupancy
Departure
Issuing of key
Pre-arrival
Arrival
Occupancy
Departure
d. Because of the different room accommodations available.
