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WorksheetsG&L Chapter 13, "Instructions," pgs. 227-239
Total questions: 49
Worksheet time: 2hrs 36mins
______ spell out the steps for completing a task or series of tasks.
Procedures
Instructions
________ serve as official guidelines for people who are already familiar with a given task.
Procedures
Instructions
The audience for a set of ________ might be someone who doesn't know how to perform the task or someone who has performed the task but can't remember how or wants to perform it more effectively.
instructions
procedures
_________ ensure that all members of a group coordinate their activities when performing a task.
Procedures
Instructions
The format should be chosen based on the __(1)__, what these people need to accomplish (or __[2]___), and the __(3)____ where the material will be used.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) summarize; 2) describe; 3) troubleshooting
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
Before writing instructions, find out how much your readers already ______ about the task.
know
layered
directly
novices
overview
If you have a mixed audience (some experienced with the task, others less experience, you will need a _______ approach.
know
layered
directly
novices
overview
Readers across the globe might use your instructions. Therefore, write in a __(1)___ style with plenty of __(2)___, and remain ___(3)___ to cultural differences.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) summarize; 2) describe; 3) troubleshooting
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
_________ are the most comprehensive instructional format. They contain instructions for using a product, along with descriptions and specifications, warnings and other safety information, maintenance and troubleshooting advice, contact information, and other information the reader is likely to need.
Notes
Cautions
User manuals
Warnings
Assembly guides
Software, apps, and other online services have largely done away with user manuals and instead provide instructions that can be accessed _______ through the app.
know
layered
directly
novices
overview
Of these instructional formats, which is the closest to the description of the "Lego Masterpiece Instructions Report Team Assignment"?
Notes
Cautions
User manual
Warnings
Assembly guide
Assembly guides can be a ___(1)____ of a larger user manual or can be a separate ___(2)____ document.
1) safety; 2) legal
1) defective; 2) unclear
1) writer; 2) manufacturer
1) subsection; 2) stand-alone
1) injuries; 2) misuse
Most assembly guides provide a brief __(1)___, step-by-step ___(2)____ (with __(3)___ if required), and visuals.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) summarize; 2) describe; 3) troubleshooting
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
Substeps might be necessary if readers are _______ and have never performed the task before.
know
layered
directly
novices
overview
Instructional documents carry ___(1)___ and ___(2)___ obligations on the part of those who prepare them.
1) safety; 2) legal
1) defective; 2) unclear
1) writer; 2) manufacturer
1) subsection; 2) stand-alone
1) injuries; 2) misuse
(Select all that apply.) Technical writers must be very careful to obtain all relevant safety information and incorporate this information into the document, including any required...
notes
cautions
warnings
overviews
danger notices
Countless ___(1)____ result from inadvertent ___(2)____ of consumer products such as power tools, car jacks, household cleaners, and appliances.
1) safety; 2) legal
1) defective; 2) unclear
1) writer; 2) manufacturer
1) subsection; 2) stand-alone
1) injuries; 2) misuse
The misuse of consumer products is often traced directly to __(1)____ or __(2)___ instructions.
1) safety; 2) legal
1) defective; 2) unclear
1) writer; 2) manufacturer
1) subsection; 2) stand-alone
1) injuries; 2) misuse
Any person injured because of unclear, inaccurate, or incomplete instructions can potentially sue the ___(1)____ as well as the ___(2)______.
1) safety; 2) legal
1) defective; 2) unclear
1) writer; 2) manufacturer
1) subsection; 2) stand-alone
1) injuries; 2) misuse
One legal liability resulting from faulty instructions includes failure to provide instructions and ___(1)___ for the proper ___(2)____ of a product: for example, a household cleaning product that should not be mixed with other products.
1) warn; 2) misuses
1) 10; 2) sub
1) cautions; 2) use
1) need; 2) not
1) warn; 2) hazards
Another legal liability is failure to ___(1)____ against __(2)___ from proper use of a product: for example, the risk of cutting one's fingers on a new type of vegetable slicer.
1) warn; 2) misuses
1) 10; 2) sub
1) cautions; 2) use
1) need; 2) not
1) warn; 2) hazards
Another legal liability is failure to __(1)___ against the possible __(2)___ of a product: for example, the danger of improperly installing a child safety seat.
1) warn; 2) misuses
1) 10; 2) sub
1) cautions; 2) use
1) need; 2) not
1) warn; 2) hazards
The _______ or introduction should explain the purpose of the instructions and describe what these instructions do and do not cover.
know
layered
directly
novices
overview
When composing your overview, you must know your audience--what people __(1)___ to know and what they do __(2)__ need to know.
1) warn; 2) misuses
1) 10; 2) sub
1) cautions; 2) use
1) need; 2) not
1) warn; 2) hazards
For the body, you should explain each step and sub-step in the correct _______.
omit
order
usability
general
parallel
For smaller instruction sets (less than _(1)__ steps, plus or minus, with few or no __(2)__-steps), just list the steps simply and accurately.
1) warn; 2) misuses
1) 10; 2) sub
1) cautions; 2) use
1) need; 2) not
1) warn; 2) hazards
You should also insert notes, __(1)_____, warnings, __(2)___, and ___(3)____ as needed.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) summarize; 2) describe; 3) troubleshooting
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
The conclusion of a set of instructions might __(1)___ the main steps of the task, __(2)____ the results readers should experience, offer follow-up advice, or provide ___(3)___ tips.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) summarize; 2) describe; 3) troubleshooting
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
If the body section has provided all of the necessary information, ______ the conclusion altogether.
omit
order
usability
general
parallel
You should provide visuals to enhance the ______ of your instructions. In other words, they should illustrate steps that are difficult to mentally visualize or offer a big picture in one glance.
omit
order
usability
general
parallel
_____ are designed to enhance performance and prevent errors.
Notes
Cautions
Warnings
Danger
________ prevent possible mistakes that could result in injury or equipment damage.
Notes
Cautions
Warnings
Danger
_______ alert readers to potential hazards to life or limb.
Notes
Cautions
Warnings
Danger
______ notices identify an immediate hazard to life or limb.
Notes
Cautions
Warnings
Danger
Unless you learn that your audience has the relevant background and skills, write for more ______ readers.
omit
order
usability
general
parallel
Complete the strategy statement: Use __(1)___ address, __(2)__ voice, and __(3)__ mood.
1) straightforward; 2) visuals; 3) sensitive
1) cautions; 2) dangers; 3) visuals
1) direct; 2) active; 3) imperative
1) audience; 2) purpose; 3) environment
1) overview; 2) guidelines; 3) substeps
Complete the strategy statement: Use __(1)___ and __(2)__ shaped sentences.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) visual; 2) redundant
If a single step covers two related actions, ___(1)____ these actions in their required ___(2)____.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) visual; 2) redundant
Complete the strategy statement: Use _____ phrasing (i.e., repeating grammatical forms.)
affirmative
informative
visible
connected
parallel
Complete the strategy statement: Use _____ phrasing (i.e., "positive" language).
affirmative
informative
visible
connected
parallel
Complete the strategy statement: Use __(1)___ to mark time and __(2)____.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) visual; 2) redundant
Complete the strategy statement: Design your instructions so that people can ___(1)___ and return to the document as needed and easily find their __(2)____.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) visual; 2) redundant
Complete the strategy statement: Use _____ headings.
affirmative
informative
visible
connected
parallel
Complete the strategy statement: __(1)___ all steps in a __(2)___ list.
1) Arrange; 2) numbered
1) Number; 2) arranged
Complete the strategy statement: ______ each step visually.
Connect
Separate
Complete the strategy statement: Make cautions, warnings, and danger notices highly ___________.
affirmative
informative
visible
connected
parallel
Complete the strategy statement: Make __(1)__ and verbal information ___(2)____.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) visual; 2) redundant
Complete the strategy statement: Place visuals and text that are _______ close together.
affirmative
informative
visible
connected
parallel
Complete the strategy statement: Keep the design __(1)____ and easy to __(2)___.
1) describe; 2) sequence
1) transitions; 2) sequence
1) leave; 2) place
1) short; 2) logically
1) simple; 2) navigate
