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G&L Chapter 13, "Instructions," pgs. 227-239

Total questions: 49

Worksheet time: 2hrs 36mins

Name
Class
Date
1.

______ spell out the steps for completing a task or series of tasks.

a)

Procedures

b)

Instructions

2.

________ serve as official guidelines for people who are already familiar with a given task.

a)

Procedures

b)

Instructions

3.

The audience for a set of ________ might be someone who doesn't know how to perform the task or someone who has performed the task but can't remember how or wants to perform it more effectively.

a)

instructions

b)

procedures

4.

_________ ensure that all members of a group coordinate their activities when performing a task.

a)

Procedures

b)

Instructions

5.

The format should be chosen based on the __(1)__, what these people need to accomplish (or __[2]___), and the __(3)____ where the material will be used.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) summarize; 2) describe; 3) troubleshooting

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

6.

Before writing instructions, find out how much your readers already ______ about the task.

a)

know

b)

layered

c)

directly

d)

novices

e)

overview

7.

If you have a mixed audience (some experienced with the task, others less experience, you will need a _______ approach.

a)

know

b)

layered

c)

directly

d)

novices

e)

overview

8.

Readers across the globe might use your instructions. Therefore, write in a __(1)___ style with plenty of __(2)___, and remain ___(3)___ to cultural differences.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) summarize; 2) describe; 3) troubleshooting

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

9.

_________ are the most comprehensive instructional format. They contain instructions for using a product, along with descriptions and specifications, warnings and other safety information, maintenance and troubleshooting advice, contact information, and other information the reader is likely to need.

a)

Notes

b)

Cautions

c)

User manuals

d)

Warnings

e)

Assembly guides

10.

Software, apps, and other online services have largely done away with user manuals and instead provide instructions that can be accessed _______ through the app.

a)

know

b)

layered

c)

directly

d)

novices

e)

overview

11.

Of these instructional formats, which is the closest to the description of the "Lego Masterpiece Instructions Report Team Assignment"?

a)

Notes

b)

Cautions

c)

User manual

d)

Warnings

e)

Assembly guide

12.

Assembly guides can be a ___(1)____ of a larger user manual or can be a separate ___(2)____ document.

a)

1) safety; 2) legal

b)

1) defective; 2) unclear

c)

1) writer; 2) manufacturer

d)

1) subsection; 2) stand-alone

e)

1) injuries; 2) misuse

13.

Most assembly guides provide a brief __(1)___, step-by-step ___(2)____ (with __(3)___ if required), and visuals.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) summarize; 2) describe; 3) troubleshooting

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

14.

Substeps might be necessary if readers are _______ and have never performed the task before.

a)

know

b)

layered

c)

directly

d)

novices

e)

overview

15.

Instructional documents carry ___(1)___ and ___(2)___ obligations on the part of those who prepare them.

a)

1) safety; 2) legal

b)

1) defective; 2) unclear

c)

1) writer; 2) manufacturer

d)

1) subsection; 2) stand-alone

e)

1) injuries; 2) misuse

16.

(Select all that apply.) Technical writers must be very careful to obtain all relevant safety information and incorporate this information into the document, including any required...

a)

notes

b)

cautions

c)

warnings

d)

overviews

e)

danger notices

17.

Countless ___(1)____ result from inadvertent ___(2)____ of consumer products such as power tools, car jacks, household cleaners, and appliances.

a)

1) safety; 2) legal

b)

1) defective; 2) unclear

c)

1) writer; 2) manufacturer

d)

1) subsection; 2) stand-alone

e)

1) injuries; 2) misuse

18.

The misuse of consumer products is often traced directly to __(1)____ or __(2)___ instructions.

a)

1) safety; 2) legal

b)

1) defective; 2) unclear

c)

1) writer; 2) manufacturer

d)

1) subsection; 2) stand-alone

e)

1) injuries; 2) misuse

19.

Any person injured because of unclear, inaccurate, or incomplete instructions can potentially sue the ___(1)____ as well as the ___(2)______.

a)

1) safety; 2) legal

b)

1) defective; 2) unclear

c)

1) writer; 2) manufacturer

d)

1) subsection; 2) stand-alone

e)

1) injuries; 2) misuse

20.

One legal liability resulting from faulty instructions includes failure to provide instructions and ___(1)___ for the proper ___(2)____ of a product: for example, a household cleaning product that should not be mixed with other products.

a)

1) warn; 2) misuses

b)

1) 10; 2) sub

c)

1) cautions; 2) use

d)

1) need; 2) not

e)

1) warn; 2) hazards

21.

Another legal liability is failure to ___(1)____ against __(2)___ from proper use of a product: for example, the risk of cutting one's fingers on a new type of vegetable slicer.

a)

1) warn; 2) misuses

b)

1) 10; 2) sub

c)

1) cautions; 2) use

d)

1) need; 2) not

e)

1) warn; 2) hazards

22.

Another legal liability is failure to __(1)___ against the possible __(2)___ of a product: for example, the danger of improperly installing a child safety seat.

a)

1) warn; 2) misuses

b)

1) 10; 2) sub

c)

1) cautions; 2) use

d)

1) need; 2) not

e)

1) warn; 2) hazards

23.

The _______ or introduction should explain the purpose of the instructions and describe what these instructions do and do not cover.

a)

know

b)

layered

c)

directly

d)

novices

e)

overview

24.

When composing your overview, you must know your audience--what people __(1)___ to know and what they do __(2)__ need to know.

a)

1) warn; 2) misuses

b)

1) 10; 2) sub

c)

1) cautions; 2) use

d)

1) need; 2) not

e)

1) warn; 2) hazards

25.

For the body, you should explain each step and sub-step in the correct _______.

a)

omit

b)

order

c)

usability

d)

general

e)

parallel

26.

For smaller instruction sets (less than _(1)__ steps, plus or minus, with few or no __(2)__-steps), just list the steps simply and accurately.

a)

1) warn; 2) misuses

b)

1) 10; 2) sub

c)

1) cautions; 2) use

d)

1) need; 2) not

e)

1) warn; 2) hazards

27.

You should also insert notes, __(1)_____, warnings, __(2)___, and ___(3)____ as needed.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) summarize; 2) describe; 3) troubleshooting

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

28.

The conclusion of a set of instructions might __(1)___ the main steps of the task, __(2)____ the results readers should experience, offer follow-up advice, or provide ___(3)___ tips.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) summarize; 2) describe; 3) troubleshooting

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

29.

If the body section has provided all of the necessary information, ______ the conclusion altogether.

a)

omit

b)

order

c)

usability

d)

general

e)

parallel

30.

You should provide visuals to enhance the ______ of your instructions. In other words, they should illustrate steps that are difficult to mentally visualize or offer a big picture in one glance.

a)

omit

b)

order

c)

usability

d)

general

e)

parallel

31.

_____ are designed to enhance performance and prevent errors.

a)

Notes

b)

Cautions

c)

Warnings

d)

Danger

32.

________ prevent possible mistakes that could result in injury or equipment damage.

a)

Notes

b)

Cautions

c)

Warnings

d)

Danger

33.

_______ alert readers to potential hazards to life or limb.

a)

Notes

b)

Cautions

c)

Warnings

d)

Danger

34.

______ notices identify an immediate hazard to life or limb.

a)

Notes

b)

Cautions

c)

Warnings

d)

Danger

35.

Unless you learn that your audience has the relevant background and skills, write for more ______ readers.

a)

omit

b)

order

c)

usability

d)

general

e)

parallel

36.

Complete the strategy statement: Use __(1)___ address, __(2)__ voice, and __(3)__ mood.

a)

1) straightforward; 2) visuals; 3) sensitive

b)

1) cautions; 2) dangers; 3) visuals

c)

1) direct; 2) active; 3) imperative

d)

1) audience; 2) purpose; 3) environment

e)

1) overview; 2) guidelines; 3) substeps

37.

Complete the strategy statement: Use __(1)___ and __(2)__ shaped sentences.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) visual; 2) redundant

38.

If a single step covers two related actions, ___(1)____ these actions in their required ___(2)____.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) visual; 2) redundant

39.

Complete the strategy statement: Use _____ phrasing (i.e., repeating grammatical forms.)

a)

affirmative

b)

informative

c)

visible

d)

connected

e)

parallel

40.

Complete the strategy statement: Use _____ phrasing (i.e., "positive" language).

a)

affirmative

b)

informative

c)

visible

d)

connected

e)

parallel

41.

Complete the strategy statement: Use __(1)___ to mark time and __(2)____.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) visual; 2) redundant

42.

Complete the strategy statement: Design your instructions so that people can ___(1)___ and return to the document as needed and easily find their __(2)____.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) visual; 2) redundant

43.

Complete the strategy statement: Use _____ headings.

a)

affirmative

b)

informative

c)

visible

d)

connected

e)

parallel

44.

Complete the strategy statement: __(1)___ all steps in a __(2)___ list.

a)

1) Arrange; 2) numbered

b)

1) Number; 2) arranged

45.

Complete the strategy statement: ______ each step visually.

a)

Connect

b)

Separate

46.

Complete the strategy statement: Make cautions, warnings, and danger notices highly ___________.

a)

affirmative

b)

informative

c)

visible

d)

connected

e)

parallel

47.

Complete the strategy statement: Make __(1)__ and verbal information ___(2)____.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) visual; 2) redundant

48.

Complete the strategy statement: Place visuals and text that are _______ close together.

a)

affirmative

b)

informative

c)

visible

d)

connected

e)

parallel

49.

Complete the strategy statement: Keep the design __(1)____ and easy to __(2)___.

a)

1) describe; 2) sequence

b)

1) transitions; 2) sequence

c)

1) leave; 2) place

d)

1) short; 2) logically

e)

1) simple; 2) navigate