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It essentials chapters 1-14

Total questions: 87

Worksheet time: 5hrs 7mins

Name
Class
Date
1.

These two power connectors are commonly used to connect the power supply to the motherboard?

(Pick 2)

a)

24 pin ATX

b)

Molex

c)

Berg

d)

4 pin AUX

e)

SATA

2.
The Northbridge of the motherboard's chipset is NOT responsible for which of the following.
a)
High speed access to RAM
b)
High speed access to Hard Drives
c)
High speed access to the video card
d)
The speed the CPU can communicate with components
3.
The Southbridge of the motherboard's chipset is NOT responsible for which of the following.
a)
Connection to Hard Drives
b)
Connection to USB ports
c)
Connection to expansion slots
d)
Connection to video cards
4.

An alternative to a magnetic spinning platter hard drive that is faster but more expensive is this.

a)

SSD

b)

Optical Drive

c)

Tape Drive

d)

HDD

5.
You have a customer that wants to back up 1GB of data to an optical disc. What type of disc do you need to use?
a)
CD-R
b)
CD-RW
c)
CD-ROM
d)
DVD-ROM
6.
This data connection can support up to 63 devices on one port.
a)
Firewire
b)
eSATA
c)
USB
d)
Thunderbolt
7.

What are examples of computer main memory that use flash memory for permanent storage?

(Pick all that apply!)

a)

Solid State Drive (SSD)

b)

Solid State Hybrid Drive (SSHD)

c)

Non-Volatile Memory Express (NVMe)

d)

Hard Disc Drive (HDD)

8.

What is the purpose of this KVM device?

a)

data backups

b)

network connection

c)

connect multiple computers to one monitor mouse and keyboard

d)

connect multiple mice and keyboards to one computer

9.
What is the acronym that can help you remember how to properly use a fire extinquisher?
a)
FIRE
b)
PASS
c)
RUN
d)
SWEEP
10.
As little as _____volts of ESD can damage a computer component, it takes ______ volts for a person to feel ESD.
a)
30, 3000
b)
30, 10000
c)
3000, 30
d)
10, 30
11.

Identify the data connector on this hard drive?

a)

IDE

b)

SATA

c)

Molex

d)

NVMe

12.

Making data accessible to only authorized users addresses which data storage problem associated with big data?

a)

redundancy

b)

security

c)

management

d)

access

13.

What is cloud computing?

a)

an architecture that utilizes edge devices for data preprocessing and storage

b)

a system of data centers or connected servers that provide anywhere/anytime access to data and applications

c)

a process that turns raw data into meaningful information using patterns and relationships in data sets

d)

a comprehensive ecosystem of open-source software for big data management

14.
Which of the following is NOT a factor in how often preventive maintenance will need to be done?
a)
What the computer is used for.
b)
Where the computer is located.
c)
What brand of computer it is
d)
How many people use the computer.
15.
Which of the following is NOT an example of software preventive maintenance?
a)
Review and install security updates
b)
Update virus definitions
c)
Install software updates
d)
Clean and optical disks that you use
16.
What is the first step of the troubleshooting process?
a)
Identify the problem
b)
Fix the Problem
c)
Establish a Theory of what's causing the problem
d)
Make the customer feel like the problem is their fault
17.
Which Windows utility keeps track of information about system errors that have occurred?
a)
Microsoft Security Essentials
b)
Event Viewer
c)
Device Manager
d)
Task Manager
18.
What is the last step of the troubleshooting process?
a)
Have the customer verify that the problem is fixed
b)
Document findings, actions and outcomes
c)
Identify the problem
d)
Test the theory of possible causes
19.
What is the term for the ability of a computer to run multiple applications at the same time?
a)
multiuser
b)
multitasking
c)
multimedia
d)
multiprocessing
20.
What is used by an operating system to communicate with hardware components?
a)
device driver
b)
BIOS
c)
CMOS
d)
Application Program Interface
21.
Where are the settings that are chosen during the installation process stored?
a)
in the recovery partition
b)
in BIOS
c)
in flash memory
d)
in the Registry
22.
Which Windows tool is used to determine if a dynamic disk is corrupted?
a)
Disk Management
b)
Device Manager
c)
Microsoft System Preparation
d)
Bootmgr
23.

How many bits of the following IP address are available to assign host IP addresses?

192.168.0.1 /16

a)

8

b)

16

c)

32

d)

128

24.

Which firewall setting would you use to allow traffic to a web server on your local network but prevent it from getting to other devices on your network?

a)

MAC Address Filtering

b)

Port Triggering

c)

Port Forwarding

d)

IP Address Whitelisting

25.
This is the last step of the troubleshooting process?
a)
Document Findings, Actions, and Outcomes
b)
Verify Full System Functionality
c)
Train network users
d)
Establish a plan of action
26.

Which firewall setting would you use to allow incoming traffic on a specific port number if there was outgoing traffic on a specific port number?

a)

MAC Address Filtering

b)

Port Triggering

c)

Port Forwarding

d)

IP Address Whitelisting

27.
What would be a reason for a computer user to use the Task Manager Performance tab?
a)
to increase the performance of the CPU
b)
to view the processes that are running and end a process if needed
c)
to view the services that are currently running on the PC
d)
to check the CPU usage of the PC
28.

How is the quality of printing measured?

a)

DPI

b)

MTBF

c)

TCO

d)

TADMN

29.

When purchasing a printer it is important to consider this as it relates to your budget.

a)

DPI

b)

MTBF

c)

TCO

d)

TADMN

30.

There are many connection types you can use to connect to a printer. Which of the following would be the most common?

a)

Serial

b)

Parallel

c)

Firewire

d)

USB

e)

Ethernet

31.

Which of the following is NOT an advantage of an inkjet printer?

a)

Initial low cost

b)

High resolution

c)

Quick to warm up

d)

Ink cartridges are inexpensive

32.

Which of the following is NOT an advantage of using a laser printer?

a)

Low cost per page

b)

Fast

c)

Dry prints

d)

Require little maintenance

33.

This step of the laser printing process involves the primary corona or a conditioning roller applying a uniform voltage across the entire drum.

a)

Processing

b)

Charging

c)

Exposing

d)

Developing

34.

This step of the laser printing process involves the laser drawing the image on the drum changing the voltage wherever the laser strikes the drum.

a)

Processing

b)

Charging

c)

Exposing

d)

Developing

35.

This step of the laser printing process involves the laser drawing the image on the drum changing the voltage wherever the laser strikes the drum.

a)

Processing

b)

Charging

c)

Exposing

d)

Developing

36.

This step of the laser printing process is when toner is applied to the image on the drum.

a)

Processing

b)

Charging

c)

Exposing

d)

Developing

37.

This step of the laser printing process is when the toner goes from the drum to the paper.

a)

Transferring

b)

Charging

c)

Exposing

d)

Developing

38.

This step of the laser printing process is when heat and pressure is used to permanently adhere the toner to the paper.

a)

Transferring

b)

Fusing

c)

Exposing

d)

Developing

39.

What step of the troubleshooting process would you be doing if you are printing a test page?

a)

Verifying full system functionality

b)

Documenting your findings

c)

Fixing the problem

d)

Establishing a theory to fix the problem

40.

Which computer components would be the most important to manage when trying to conserve battery life?

a)

Display

b)

Hard drive

c)

RAM

d)

CPU

41.

Which of these connections would NOT be available for sharing your mobile devices services with other devices as a hotspot?

a)

Bluetooth

b)

Wi-Fi

c)

USB

d)

Fiber Optic

42.

Which of the following components would be considered field-replaceable units (FRUs)?

a)

Display

b)

Keyboard

c)

RAM

d)

Hard Drive

43.

Which components would most often be considered customer-replaceable units (CRUs)?

a)

Battery

b)

RAM

c)

CPU

d)

Keyboard

44.

Which of the following statements is true about the laptop in the picture above?

a)

The laptop is off.

b)

The laptop is charging.

c)

The hard drive is writing or reading data.

d)

The laptop should be able to connect to a wireless network.

45.

Which of the following components would be proprietary in nature and usually impossible to switch out with another laptop?

a)

Motherboard

b)

RAM

c)

Hard drive

d)

CPU

46.

What is the form factor for laptop RAM?

a)

DIMM

b)

DDR2 DIMM

c)

SDRAM

d)

SODIMM

47.

Which of the following ACPI states would still provide power to both the CPU and RAM?

a)

S1

b)

S2

c)

S3

d)

S4

e)

S5

48.

Which of the following ACPI states would not provide power to the CPU but still refresh RAM?

a)

S1

b)

S2

c)

S3

d)

S4

e)

S5

49.

Which of the following ACPI states would not provide power to the CPU but refresh RAM at a very slow rate? (Sometimes called suspend mode.)

a)

S1

b)

S2

c)

S3

d)

S4

e)

S5

50.

Which of the following ACPI states would not provide power to the CPU or the RAM? This is called hibernate mode.

a)

S1

b)

S2

c)

S3

d)

S4

e)

S5

51.

Which of the following ACPI states would not provide power to any component. The computer is considered to be off.

a)

S1

b)

S2

c)

S3

d)

S4

e)

S5

52.

Which of the following is NOT a wireless card form factor that you would find in laptops?

a)

Mini-PCI

b)

Mini-PCIe

c)

PCI Express Micro

d)

PCIex16

53.

What signals are commonly used to pinpoint the location of a mobile device? (Select all that apply)

a)

Cell Tower

b)

Wi-Fi

c)

GPS

d)

NFC

54.

Why should you be sure to protect your mobile device with a passcode lock? (Select all that apply)

a)

To prevent theft of your information

b)

To prevent unauthorized use of your device

c)

To prolong battery life

d)

For ease of use

55.

Which command would a Linux administrator use to create a new folder?

a)

cd

b)

mkdir

c)

cp

d)

mf

56.

In Windows you would use File Explorer to manage files and folders. What would you use in Mac OS?

a)

Disk Utility

b)

Finder

c)

Safari

d)

Time Machine

57.

This is the method that Google uses to allow different apps different levels of permissions?

a)

Apps run in a sandbox

b)

Apps run in guest mode

c)

Apps are in a walled garden

d)

You can't install apps in Android

58.

Which of the following are differences between iOS and Android?

(Select all that apply)

a)

iOS icons on home screen actually represent the app vs Android they are a shortcut

b)

iOS gets apps from Apple App Store vs Android gets them from Google Play

c)

You jailbreak an iOS device vs rooting an Android device

d)

iOS is the best vs Android is the worst

59.

Does the following represent iOS, Android or both?

Has a feature called Spotlight.

a)
b)
c)
60.

Does the following represent iOS, Android or both?

To sync backups to a PC iTunes must be installed.

a)
b)
c)
61.

What are signature files?

a)

Example code from know viruses and malware

b)

A list of usernames and passwords for a device

c)

A directory of all the digital certificates a device has downloaded

d)

A list of all the app and OS updates installed

62.
Which of the following is NOT a reason why communication skills are important for an IT technician?
a)
Being able to communicate efficiently with a customer is an important part of the troubleshooting process.
b)
Establishing a good rapport with the customer usually means you will get better information from them.
c)
Good communication skills will allow you to diagnose problems more quickly in the long run.
d)
Creating good communication skills will keep you from having to talk to customers so much.
63.
Which of the following is NOT something you should do to demonstrate good communication skills and professional behavior?
a)
Have good body language.
b)
Watch the tone and inflection of your voice.
c)
Smile when appropriate even when talking over the phone.
d)
Share your personal emotions with the customer.
64.
True or False? The same basic strategies can be used for almost all customers.
a)
True
b)
False
65.
Which of the following is something that you should NOT do when putting a customer on hold?
a)
Let the customer finish explaining the problem.
b)
Ask the customer for permission to put the call on hold.
c)
Explain what you will be doing during the hold time.
d)
Assume that your time is more important than the customers time.
66.
Which of the following is NOT a basic netiquette rule?
a)
Never mail or post something you would not say to someone in person.
b)
Check grammar and spelling,
c)
Use all uppercase to make your point.
d)
Do not send or reply to flames.
67.
What does the term ergonomics relate to?
a)
Using proper time management techniques.
b)
Using proper stress management techniques.
c)
Having your workstation set up in a way that reduces physical strain and distrations.
d)
Logging all the things that you do during a given shift.
68.
It is important to understand the ethical and legal rules for dealing with data that the customer owns. One category of this data that is important is PII or personally identifiable information. Which of the following is NOT an example of PII?
a)
The customers name and address.
b)
Customer social security  or drivers license number.
c)
Customers music files.
d)
Customer retinal scan or facial geometry.
69.
True or False? If I find a computer is being used for illegal purposes, I can be liable if I don't try to preserve data that is evidence of the crime.
a)
True
b)
False
70.
There might be times when a computer used for illegal activity should not be shut down in order to preserve evidence.  In this instance what type of data are you trying to preserve?
a)
Volatile data that might be in RAM, cache, or registries.
b)
Persistent Data that is stored on the hard drive.
71.

This attack claims to be one thing but it is something completely different.

a)

Trojan Horse

b)

Worm

c)

Root Kit

d)

Bot Net

72.

Which of the following is NOT one of the four types of threats discussed in the chapter?

a)

Information Theft

b)

Data Loss and Manipulation

c)

Identity Theft

d)

Disruption of Service

e)

Software Theft

73.

This type of attack is usually done via email.

a)

Spyware

b)

Phishing

c)

Pretexting

d)

Bot Net

74.

To allow certain types of traffic into your network only when you are doing a specific thing inside the network you need to configure this.

a)

Network Address Translation

b)

DMZ

c)

Port Triggering

d)

DHCP

75.

What is the third step of the troubleshooting process?

a)

Establish a plan.

b)

Test the theory.

c)

Take Action.

d)

Solve problem.

76.

List some common causes and solutions with the toner not fusing.

a)

the pickup rollers are are obstructed

b)

Replace the fuser

c)

the toner is defective

d)

damaged or dirty

77.

What is NOT a possible solution to slow computer performance?

a)

Add more RAM.

b)

Upgrade the CPU.

c)

Prevent overheating with fans.

d)

Change the monitor.

78.

The computer automatically obtained the IP address 169.254.x.x but can't connect to the network

a)

The DHCP server is not operational

b)

The wireless signal is not secure

c)

Restart the DCHP server

d)

Another computer shares the IP address

79.

which of these could not cause an inaccessible boot disk error

a)

the media does not have an operating system in the driver

b)

the boot order is not set correctly in the Bios UEFI setting

c)

Hard drive is not detected

d)

the cmos battery has failed

80.

What are solutions to a corrupted system file

a)

Repair your computer from the advanced startup options menu

b)

Boot computer in Safe Mode and run sfc / scannow

c)

install new drivers

d)

restart computer

81.

What is the second step in the troubleshooting process?

a)

Document your findings, actions, and outcomes.

b)

Identify the problem.

c)

Establish a theory of probable cause.

d)

Test your theories.

82.

What could be some problems when RAID cannot be found?

a)

Internet is down

b)

The BIOS settings are incorrect

c)

Your computer is not plugged in

d)

The RAID controller has failed

83.

What is step 4 in the Trouble shooting process?

a)

Test theories to determine the cause of the problem.

b)

Identify Problems.

c)

Document Findings.

d)

Establish a plan of action.

84.

Why can a user not access the FTP server?

a)

The gateway IP address is incorrect.

b)

The BOOTMGR is corrupted.

c)

The FTP is being blocked.

d)

The folder is not shared.

85.

What is the First Step in Troubleshooting

a)

Identify the Problem.

b)

Document Findings.

c)

Test your Theories.

d)

Verify Full functionality.

86.

How many steps are in the trouble shooting process?

a)

5

b)

6

c)

7

d)

4

87.

What is the fifth step of the trouble shooting process?

a)

Test your theories to determine the cause of the problem.

b)

Establish a plan of action to resolve the problem.

c)

Verify full functionality.

d)

Document your findings, actions, and outcomes.

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