WorksheetsAribnb 101
Total questions: 21
Worksheet time: 6mins
What color is a polar bear's skin
White
Black
Grey
Red
If the user of the call is verified we have to ask for
Only for the name
DOB
Name AND email address OR payment method with last 4 digits
Last 4 digits of the payment/payout method
What macro should we use if the user is not responding my call?
No follow up email
Follow-up callback unsuccessful
Solve if no response
Callbacks and Voicemail Email/Messaging
Do we have to do our solves everyday
True
False
Are we allowed to use Casework status on Nova
True
False
What is the percentage of the service fee for a Host
3%
5%
15%
18%
We take spanish calls
True
False
When a Host will get the payout
72 Hours after check in
24 hours before the check in
the same day of the check in
24 hours after the check in
A Host can set the listing to only for verified users
True
False
Wich Tab of Nova does I have to use to create a new ticket.
Traveling
Hosting
Support
Overview
Wich Tab on Nova do I have to verify if a user already submit the Government ID
Payments and Credits
Communications
Overview
Traveling
What is the time frame that a Guest or a Host has to wait to involve Airbnb, when a resolution is already created
48 Hours
72 Hours
14 days
14 hours
We have to leave admin notes on every ticket that we escalate to another deparment
True
False
What department do I have to transfer if a user wants to cancel a reservation
R1
R2
Safety
Experience
A Host can send a different price for a reservation
True
False
If a user has two accounts, they can merge it
True
False
Where do we find the cancellation policy?
Traveling
Hosting
Reservation Page
In the listing
Are we allowed to share Guest information with the Host?
True
False
Where do we find if the user has already an open ticket related to his concern
Overview
Hosting
Payments and Credits
Support
How much time the reservation last on Checkpoint
12 Hours
24 Hours
6 Hours
48 Hours
Which country created the Hawaiian pizza?
Hawaii
Italy
Canada
USA
