WorksheetsJW Weekly Quiz - Week of 25 Jan 2021
Total questions: 15
Worksheet time: 10mins
Daily Rehearsal: Service Note 11 - I build relationships and c (a) with guests by being curious and knowledgeable about their interests.
Service Culture: We anticipate and deliver a luxury guest experience built upon our guests' __________ points.
passion
loyalty
JW Brand Pillar - Be Mindful and Present: Select which of the following that we should do more to stay mindful and present? (Select all that apply)
Enjoying the moment by doing less
Working hard for enjoyment
Letting go of stress and worries in life
Take part in many activities
Service Culture: Body language has proven as an important part of communication with guests. What are some of the positive body language habits that we can display? (Select all that apply)
Smile with our eyes
Mirroring the body language of guest
Pointing your toes towards your guest
Service Culture: Active listening helps us to communicate effectively with our colleagues and guests. Select all the positive active listening habits we should adopt:
Never interrupt
Ask clarifying questions
Reference something they say
Try to picture what they are saying
Notice their body language
JW Brand - Welcome & Goodbye : A ___________ welcome creates an environment of ease and comfort while a ____________ goodbye gives you the opportunity to thank guests and invite them to return.
happy, gracious
genuine, gracious
genuine, generalized
JW Brand: JW Marriott hotels have real character. Each hotel reflects its _________ and genuine flavour of the destination.
image
locale
impression
JW Brand: Our guests "The Mindful and Fulfilled" are those who travels and are focused on ____________ - staying healthy is important to guests.
well-being
happiness
protection
JW Brand: The Griffin symbolize guardianship and protection. It represents the strength and _________ of a lion and the ______ and flight of an eagle.
courage, pride
courage, vision
magnificence, glory
Workplace Safety: ___________ is Singapore’s community response to the threat of terrorism. It is a movement to build resilience of community and call to action in safeguarding Singapore and our way of life.
SafeEntry
SGSecure
TraceTogether
JW Grooming - Style by JW: Select all the hair grooming standards which are in-tune to our hotel standards:
Keep in place and styled neatly away from face
Bright and colourful hair accessories
Natural hair colour, dark brown or dark red only
For Culinary Associates - Cap and Hairnet (for ladies) should be worn
Hotel Arts & Culture: There are a pair of bronze sculptures by Taiwanese artist Li Chen, named the
_____________ and _____________ in the Grand Ballroom Foyer.
Wisdom ; Fulfillment
Happy; Fulfillment
Wisdom; Greatness
Hotel Facts: Housekeeping adopt the 5-colour code cleaning cloth guidelines. Select the correct 5-colour code:
Red - Toilet Bowl/Bidet
Yellow - Dusting
Green - Basin/Bathtub/Shower Stall
Blue - Mirror/Window
White - Glassware/Chinaware Cutleries
Red - Toilet Bowl/Bidet
Yellow - Basin/Bathtub/Shower Stall
Green - Mirror/Window
Blue - Dusting
White - Glassware/Chinaware Cutleries
Hotel Facts: For our hotel's In-Room Dining services for staycation guests, which of the following measures are we adopting? (Select all that apply)
Offer contactless services
Use hand gloves when service
All condiments are disposable (sachets)
Hotel Facts: What are the four types of treatment outcome provided for guests at Spa by JW?
Calm, Relax, Renew, Indulge
Calm, Renew, Indulge, Invigorate
Renew, Indulge, Invigorate, Revitalize
Calm, Indulge, Relax, Revitalize
