A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?

Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer's design? (Select two.)

A technician has just finished installing a secondary OS on a workstation. After rebooting the computer, the technician receives the following error: No OS

The technician confirms the boot.ini file is correct. Which of the following is MOST likely causing this error? found.

A technician is installing a private PC in a public workspace. Which of the following password practices should the technician implement on the PC to secure network access?

A user believes there is a virus on a laptop. The user installs additional real-time protection antivirus software but is now experiencing extremely slow performance on the laptop. Which of the following should a technician do to resolve the issue and avoid recurrence?

Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?

Joe, a systems administrator, is setting up a risk management plan for the IT department. Part of the plan is to take daily backups of all servers. The server backups will be saved locally to NAS. Which of the following can Joe do to ensure the backups will work if needed?

A SOHO customer has recently experienced a major hurricane. The customer has no backups and has lost all data and hardware associated with the company.

The customer calls a contractor to assist in the rebuilding process and needs suggestions on the best way to prevent this from happening again. Which of the following recommendations should the contractor give to the customer? (Select two.)

A user's Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?

A MAC user's operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?

A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting the access, which of the following is the MOST important step a technician can take to protect against possible infection?

A SOHO technician recently moved some data from one server to another to increase storage capacity. Several users are now reporting they cannot access certain shares on the network. When the users attempt to access the shares, they get the following error: Access Denied. The technician confirms the users are all in the proper security groups and have the proper access, but they are still unable to access the shares. Which of the following are the MOST likely reasons for these issues? (Select two.)

A SOHO user reports desktop applications are performing slowly, and no emails have been received all morning. A technician remotes in and determines Internet pages' load slowly or not at all, CPU performance is normal, and the local router can successfully ping. The remote connection drops periodically. Which of the following steps should the technician take NEXT to resolve the problem?

An employee is unable to view in-office network folders while working at home. Which of the following is the MOST likely cause of the problem?

A technician is tasked with limiting removable hard drive access to certain network users. USB ports are used for many devices, including scanners, printers, and signature pads, so a policy is created to deny access to removable hard drives only. When testing the policy, a removable drive is plugged in but can still be accessed. Which of the following command-line tools should the technician use to apply the new policy?

A network administrator notifies a technician that the company is experiencing a DDoS attack. Several internal Windows PCs are the source of the traffic. The network administrator gives the technician the Windows computer names and states they be scanned and cleaned immediately. With which of the following types of infections are the PCs MOST likely infected? (Select two.)

Joe, a user, returns his computer to the technician who performed a virus removal on it the week before. Joe states that several symptoms have returned. Which of the following should the technician have covered previously as part of the original repair?

Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as "ConnectMe" and appears as unsecure. Which of the following should the help desk perform to fix the issue?

A user calls the help desk regarding a new Windows issues that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?

A technician is PXE booting a computer. Which of the following is the technician MOST likely performing on the computer?

Joe, an end user, has been prompted to provide his username and password to access the payroll system. Which of the following authentication methods is being requested?

A junior Linux system administrator needs to update system software. Which of the following shell commands would allow the administrator to gain the necessary permissions to update the software?

A small business has an open wireless network so vendors can connect to the network without logging in. The business owners are concerned that a nearby company is connecting and using the wireless connection without permission. If the small business requires that the network remain open, which of the following configuration settings should be changed to address these concerns?

A user's computer is displaying a black screen. The technician restarts the computer, but the OS still does not load. The technician discovers the OS was patched the previous evening. Which of the following should the technician attempt NEXT?

A Windows user is attempting to install a local printer and is unsuccessful on permissions. Which of the following user account types BEST describes this user?

A company brings in contractors several times a year to perform inventory, and the contractors use company-supplied laptops. The company's security policy states that once the inventory is completed, the contractors should not be able to log in to the laptops until the next inventory. Which of the following BEST enforces this policy?

A wireless access point is going to be configured in a small office located in a crowded building. Which of the following should the installation technician perform to increase the security of the wireless network? (Select two.)

Which of the following features has undergone the most significant changes from Windows 7 to Windows 10 and greatly simplified the operating system installation process?

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business’s concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Choose two.)

A team needs to deploy a temporary server room at a site to provide support during construction. Which of the following should they use at this site while setting up the server room?

Which of the following user account types can create other user accounts?

What does the Windows feature "Sticky Keys" do for users?

A small business has an open WiFi network for employees but does not want customers to connect to the access point. A technician has been dispatched to address the business's concerns. Which of the following configuration settings should the technician change to satisfy the requirements of the business? (Select two.)

A technician is installing the latest OS on a user's system. The user wants all of the settings and file to remain intact during the installation. Which of the following upgrade methods should the technician use?

A computer becomes infected with malware, which manages to steal all credentials stored on the PC. The malware then uses elevated credentials to infect all other PCs at the site. Management asks the IT staff to take action to prevent this from reoccurring. Which of the following would BEST accomplish this goal?

A user reports that when opening a web browser, the initial page loads to a search engine the user does not recognize. When the user performs searches on the site, the results are often irrelevant, and there are many pop-ups. Which of the following should a technician do to resolve these issues? (Choose two.)

Which of the following is the MOST secure wireless security protocol?

Joe, a customer, calls a technician to report a remote computer is demonstrating erratic behavior while he is working on it. The technician verifies the files and directories. Joe is working on locally cannot be opened in any application, and the computer is running extremely slow. Which of the following is the MOST likely cause of this issue?

Corporate management is concerned about the security of the company's mobile phones, in the event they are lost or stolen. Management instructs the IT staff to ensure the data on the devices is not accessible by unauthorized users. Which of the following would provide the BEST level of protection in this scenario?

(Choose two.)

A user is attempting to install an application and receives an error stating there is not enough space to install the application. Which of the following did the user overlook?

Ann, an end user, is working with highly regulated data and often notices the high volume of traffic in her work area. Ann requests help with limiting the exposure of data as people walk by. Which of the following security measures should be used?

A SOHO technician needs to upgrade two computers quickly and is not concerned about retaining user settings. The users currently have Windows 8 and want to upgrade to Windows 10. Which of the following installation methods would the technician MOST likely use to accomplish this quickly?

A corporate network was recently infected by a malicious application on a flash drive that downloaded sensitive company files and injected a virus, which spread onto the network. Which of the following best practices could have prevented the attack?

Which of the following technologies can be utilized in a wireless network environment to provide secure SSO access for WiFi and network resources?

A technician has installed a second monitor for a customer, but the desktop font sizes do not match. Which of the following display settings should be technician adjust to correct this issue?

Which of the following built-in accounts was removed in Windows 10?

Joe, a user who is travelling for business, reports that his mobile phone was getting approximately 35 Mbps for the first few days of his trip, but now it is only getting around 500 Kbps. Joe uses the device as a GPS to visit customers and as a hotspot to check work email and watch movies online. Which of the following is the MOST likely cause of Joe's slow data speeds?

A new business will be using credit cards in a physical location as well as its web presence. Which of the following does the business need?

A user's computer is suspected of hosting illegal files. The IT department has removed the computer and placed it in a secured, cypher-locked room, where it will remain until the local authorities arrive. Which of the following actions should the IT department perform NEXT?

Which of the following would a technician use to store memory chips from a laptop safely after an upgrade?

A user notices recent print jobs are not printing to the local printer despite printing fine yesterday. There are no errors indicated on the taskbar printer icon. Which of the following actions should the user take FIRST?

A systems administrator has discovered a folder on the server with numerous inappropriate pictures and videos, which is in violation of the company's AUP. Which of the following would be the NEXT appropriate act?

A technician is disposing of computer hardware that contains PHI. The drive must be reusable. Which of the following methods should be used?

Which of the following provide the MOST security for PCs and mobile devices? (Choose two.)

A customer purchased a 3TB HDD to use with a Windows 7 PC and wants to have letter "J" assigned only to the drive. Which of the following types of partitioning should be performed to give the customer full use of the 3 TB drive?

A new company policy states that all end-user access to network resources will be controlled based on the users' roles and responsibilities within the organization. Which of the following security concepts has the company just enabled?

You are a technician working for a large company, and you notice a user has left a Post-it note attached to her monitor of a new password that she was just given. What should the technician do?

Which of the following actions would best show a computer was connected to the Internet?

A user reports that icons appeared on the desktop after visiting a website. The technician reviews the system and identifies that the system has malware. Which of the following procedures would be performed NEXT?

One of the best ways to identify an infected machine is to:

Jodie suspects that her hard drive has bad sectors. Steve says she needs to run DEFRAG to fix the problem areas, but Maria disagrees. She tells Jodie to run CHKDSK. Who is correct?

A user states that their old notebook loses connectivity to the Internet several times a day at work and at home. The issue started after the wireless card was replaced. Which of the following items is most likely causing the issue?

What is the purpose of a driver?

Which of the Event Viewer sections records failed hardware events?

To connect to a PC using RDP, what port should you open?

Tom installs a Telnet application on his Windows system. When he first starts the program, Windows Firewall pops up with a message telling him the Telnet application is trying to access the Internet. If he clicks on the Allow button, what has he created?

Which of the following commands may be used on a computer, running Windows 7, to stop a single process from the command line?

The term "Patch Management" refers to:

Aaron wants to encrypt his hard drive on his Windows 10 Home system. What options does he have?

Lenny has just learned that laptops can share memory for video, and he is curious to find out how much RAM his laptop reserves for video. He is surprised to discover that all of his 1 GB of memory is shown being used by Windows. What's happening?

Identify the correct statement regarding battery disposal:

A user reports that their PC boots up to a screen that reads "OS not found." Which of the following would be the most likely cause of this problem?

The process of keeping a PC's operating system up-to-date is called:

The shared folder named C$ is an example of which of the following?

Which attribute keeps a file from being displayed when the DIR command is performed?

When troubleshooting a software problem on Pheobe's computer and listening to her describe the problem, your beeper goes off. It's your boss. Which of the following is the most appropriate action for you to take?

What protocol must be enabled to configure a new workstation to boot an operating system from a network?

Standard Windows NTFS permissions for a folder are: full control, modify, read & execute, list folder contents, ______, and _______. (Select two.)

What contains utilities to safely and easily modify the configuration of just about every setting in Windows?

Which of the following would be a digital security prevention method?

Harriet needs to move an 85-pound laser printer off of a table to get to a UPS. She should:

You work for a company that does network cable installations. Your company has been contracted to pull out the existing CAT 3 wiring to install CAT 6. You notice the plug on the end of the CAT 3 is an RJ-45. What is the other connector type that can be used with CAT 3 installations?