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WorksheetsCOMM 113 - Business Writing
Total questions: 25
Worksheet time: 12mins
You need to update staff about the replacement of old software and provide instructions for using the new software. You should send a...
Text
Memo
Letter
You had a flat tire and need to inform your supervisor you're going to be late for work. You should send a...
Text
Memo
Letter
Your boss sent a memo with information about using new software. You're confused about a few items in the memo and have some questions. You should send a...
Text
Memo
Letter
You need to fire an employee for misconduct at work. You should send a...
Text
Memo
Letter
You need to update a client about a delay in receiving their interlibrary loan.
Text
Memo
Letter
You're working a shift and you experience a sudden issue and need immediate help. How should you contact your boss?
Text
Memo
Phone call
Which of the following is not true about texting for work.
You should state your name and company at the beginning of your message.
You should text for short updates and questions.
You can use incorrect grammar and punctuation.
You don't need to use a closing for texts.
Which of the following is not true about memos?
Memos need to have a friendly greeting and closing.
You need to have a clear and specific subject.
Memos are used to communicate information within an organization.
Memos are often used to write short reports.
Which of the following is true about letters?
Letters are always printed and sent via mail.
Letters always communicate with people outside your organization.
Letters always use formal and courteous language.
Letters always include a subject line.
Which of the following is not true about emails?
Emails always need a clear and specific subject line.
If you're emailing from your phone, you can use emojis.
Emails can be quite formal or quite casual.
Emails should be always be clear and concise.
You're sending an email to your new boss, Tony Stark, to request time off work. Choose the most appropriate greeting for this situation.
Hey Tony,
Dear Mr. Stark
Hello Tony,
Hi Mr. Stark
Which of the following is an appropriate opening sentence for a professional text message.
Hi! How's it going today?
Hi! This is Mayah from the Saskpoly library.
Dear Chris, I hope you're well. It's Mayah from the Saskpolyt liibrary.
Which of the following is an appropriate opening sentence for an email (after your greeting).
My name is Mayah and I'm a student in your COMM 113 class.
I'm writing to request an extension on my assignment due March 4.
How are you today? I hope you're doing well. Sorry to bother you, but I was hoping to get an extension.
Is the example below an effective block email signature?
Jessica Jones
Library and Information Technology Student, Year 1
Saskatchewan Polytechnic, Saskatoon Campus
306-123-4567 || jones1234@saskpolytech.ca
Yes
No
Choose the most effective email subject for the situation listen below:
You need employees to fill out their timesheets by the end of the day so that their pay can be deposited by the 1st.
Fill in timesheets today for payday
Timesheets - DUE TODAY
Timesheets Due
Choose the most effective memo subject for the situation below:
You are writing an incident report about a client who got angry, intentionally smashed a computer, and had to be escorted out of the building by a commissionaire.
Incident today, January 28
Angry client destroyed property and escorted off premises
Incident with angry customer
The first part of any business message should...
Provide background information.
State the purpose of the message.
Provide background information.
Include a friendly question to welcome the reader.
The body of any professional message should include...
A lot of background information. It's important to be very detailed.
Requests for future action and instructions.
Contact information for how to reach you.
Very limited details/background information that clarify your purpose.
The final paragraph of any professional message should...
Clearly indicate any requests for future action.
Tell the reader what you plan to do.
Thank the reader for their time.
All answers are correct.
Which of the following messages do not need a closing or signature.
Texts
Emails
Letters
Memos
The tone in emails should be
Objective and informative
Formal and courteous
Casual and conversational
Polite, friendly, and positive
Does the example sentence below use the appropriate positive and confident tone for professional emails??
There was a problem with your payment and it failed to go through. Due to the aforementioned mistake, I cannot process your payment. Call me at your earliest convenience to rectify this error.
Yes
No
How could you re-write this message so that the meaning is the same, but the wording is more positive?
There was a problem with your payment and it failed to go through.
How could you re-write this message so that the meaning is the same, but less wordy?
Due to the aforementioned mistake, I cannot process your payment. Call me at your earliest convenience to rectify this error.
You're updating employees about their schedule. How could you re-write the message below to eliminate the wordiness?
It is expected that the new schedule will be announced by management within the next few days.
