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Worksheets

ICT and Retail Industry

Total questions: 13

Worksheet time: 6mins

Name
Class
Date
1.
What does EPOS mean?
a)
Electronic Point of Sale
b)
Electronic Pin of Sale
c)
Elected Pin of Sale
d)
Electronic Pin of Save
2.

What is a Barcode?

a)

Code of lines

b)

A machine-readable code in the form of numbers and a pattern of parallel lines

c)

A machine-unreadable code in the form of numbers and a pattern of parallel lines

d)

A machine-editable code in the form of numbers and a pattern of parallel lines

3.

What is a Loyalty card?

a)

A card that stores your shopping information and gives you benefits

b)

A credit card

c)

A debit card

d)

A billing facility

4.
What is a consumer?
a)
A person who previews goods and services for personal use
b)
A person who looks at goods and services for personal use
c)
A person who purchases goods and services for personal use
d)
A person who produces goods and services for personal use
5.
What is ecommerce? 
a)
A person who purchases goods and services for personal use
b)
People or groups of people that the store want to target a product towards
c)
Commercial transactions conducted electronically on the Internet.
d)
An electronic device that can read and output printed barcodes to a computer.
6.
What is the main use of a database?
a)
Collects data and produces reports
b)
Calculates sums
c)
Stores data about anything in any order
d)
Stores data in a logical and structured order
7.

What are the skills needed for successful retail sales ?

a)

Soft skills

b)

Hard skills

c)

Both the above

d)

None of the above

8.

Retail selling includes all activities needed to sell goods, products or (a)   to the final consumers.

9.

Dealing with difficult people, chose from the following

a)

Sale skills

b)

Communications and customer service skills

c)

Personal mastery skills

d)

Knowledge of product and services

10.

What is SKU (Stock Keeping Unit)?

a)

The breadth of merchandise

b)

Each different item of merchandise.

c)

The number of merchandise categories a retailer offers.

d)

The number of different items offered in a merchandise category.

11.

POS Stands for

a)

Position on Stand

b)

Point of Sale

c)

Point of Solidarity

d)

Present Office Secretory

12.

EFTPOS stands for

a)

Electronic Fund Transfer Point of Sale

b)

Electronic Fast Transmission Point of Sale

c)

Electric Fast Trance Point of Sale

d)

Electro Fast Track Position of Service

13.

EFTPOS can use NFC, Chip&PIN, Magnetic Stripe Reader etc. technologies.

a)

True

b)

False