NEW
Font size
WorksheetsQ2-SECOND SUMMATIVE TEST
Total questions: 20
Worksheet time: 6mins
1.Which of the following is a polite word to be used once the customer is saying “thank you” to your good service?
A. Welcome
B. Sorry
C. Please
D. Excuse me
2. You are assigned receptionist in the restaurant. A male customer is coming as first customer on that day. What will you do first?
A. Approach the customer and lead the way to his table
B. Open the door and greet him pleasant smile
C. Welcome him with smile and call a waiter
D. Wave your hand and point where to go
3. Which of the following is “Good morning” greeting to the guests?
A. 00:00 – 11:59 am
B. 12:00 – 06:59 pm
C. 07:00 – 11:59 pm
D. None of the above
4.Which of the following is the person who welcomes or greets guests in the restaurant?
A. Waiter
B. Head waiter
C. Receptionist
D. None of the above
5. Which of the following is the duty to greet and seat the guests?
A. Waiter
B. Supervisor
C. Manager
D. Bartender
6. Which of the following is appropriate to say if the customer has no reservation?
A. May I know how many are expecting, Sir?
B. Table for how many persons?
C. How many are you, Sir?
D. Table for two or three?
7.Which of the following is the polite term used by the waiter to help the guest by pulling back the chair when they are about to sit?
A. Welcome
B. Sorry
C. Please
D. Excuse me
8. If you have four customers and one of them is a senior citizen who is physically weak, where should he be seated in the restaurant?
A. In the corner side
B. Close the waiter’s station
C. Against the wall
A. D. Near the door
9. Which of the following should be done prior the arrival of customer who has made a reservation?
A. Place the food and drinks on the table
B. Prepare the table
C. Prepare the food
D. Cook the food
10. Which of the following is a polite word to be used once your customer appreciate your good service?
A. Please
B. Sorry
C. Excuse me
D. Thank you
11. Which of the following is a polite word to be used once your customer is complaining on the delay of serving orders to their table?
A. Please
B. Sorry
C. Excuse me
D. Thank you
12. . Which of the following is appropriate to say if the customer has no reservation?
A. May I know how many are expecting, Sir?
B. Table for how many persons?
C. How many are you, Sir?
D. Table for two or three?
13. Which of the following is determine the numbers of service front liners on duty and their responsibilities?
A. Area of restaurant
B. Sections of restaurant
C. Size and volume of restaurant
D. None of the above
14. What will you do after escorting and seating the guests at their table?
A. Serve water to the guests
B. Present the menu with pleasant smile
C. Take the order cautiously
D. None of the above
15. Why do we need to lead or guide two customers to a two-seater table?
A. Because, there would be space for four customers
B. Because, there could be space enough for them
C. Because, it may affect the profit of the day
D. Because, they are only two
16. Which of the following is responsible to welcome and greet guests in the absence of a receptionist?
A. Manager
B. Head waiter
C. Guard
D. None of the above
17. A Which of the following is the young couple like to be seated?
A. In the corner part
B. In the center part
C. Near the entrance door
D. None of the above
18. In seating the guests, who will be the first to assist?
A. Ladies
B. Children
C. Host
D. None of the above
19. Which of the following is responsible to greet and seat the guests in the absence of a receptionist?
A. Manager
B. Head waiter
C. Guard
D. Waiter
20. A young lady entered the restaurant. However, all tables are already occupied. As receptionist, what will you say to the young lady?
A. “I am sorry, Miss, all tables are occupied at the moment.”
B. “I am sorry, Miss, all tables are occupied at the moment.
Would you mind waiting at the lounge?”
C. “I am sorry, Miss, all tables are occupied at the moment. Would you mind waiting at the lounge at about five minutes?
D. “I am sorry, Miss, all tables are occupied at the moment. Would you want to have a drink while waiting?’
