NEW
Font size
WorksheetsG 41 activation day 1
Total questions: 12
Worksheet time: 6mins
1-When Cst Faced Line Already Active Problem We can Make TT?
True
False
2-In Case Line Already Active Problem, the CCA must ensure that the new owner of the line has not been Account on the BSS to Enable to Change old data with new
True
False
3- In Case Line Already Active Problem, There is no problem if the old customer has an ADSL line Enable to Change old data with new Owner
True
False
4- In any case, the Wrong Id will be compensated for the customer
A customer has an old account with the correct card
A customer does not have an old account with the correct card
5- In case the customer requests more than the maximum lines (10 Voice and 5 Data),We can Active this line in this case
True
False
6- In the case of Wrong ID you will have to submit TT, SLA is
5 Days
3 WD
7- In the case of Wrong ID , if can solve his problem with Activation Floor ,SLA is
48 H
72 H
24 H
8- In case of Activation call and CST wants to explain His Rataplan, Here’s the right thing to do
Direct cst to call 111
Explain his rate plan normally
Direct cst to store
9- the caller should be the line owner to activate the line
False
True
10- main balance for new line is…
0.50 LE
50 LE
5 LE
11-if the customer didn’t make any usage from his line for 120 days the line status will be……
Barred
Suspended
Preactivated
12-if the call dropped before line activation, we should follow up with the customer
False
True
