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Chapter 2: Defining Knowledge Management

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

knowledge management is the process through which organizations generate value from their _____ and _____-based assets.

a)

intellectual

b)

mental

c)

knowledge

d)

cognitive

2.

What are the two main aspects of knowledge management?

a)

handicap management and disability management

b)

information management and people management

c)

technique management and process management

d)

subject management and object management

3.

the practice of information management developed and became widely accepted when executives realized that information was an important _____ that could and should be managed to improve the company’s competitiveness.

a)

financial solution

b)

marketing potential

c)

demonstrative example

d)

corporate resource

4.

which technique HASN'T been utilized/developed in the application knowledge management?

a)

knowledge analysis

b)

knowledge technology

c)

knowledge procreation

d)

knowledge planning

5.

In practice, knowledge management involves, among others, the identification and _____of intellectual assets within an organization.

a)

trapping

b)

mapping

c)

capping

d)

sapping

6.

knowledge management also involves the creation of knowledge for _____ ...

a)

competitive advantage

b)

home advantage

c)

field advantage

d)

type advantage

7.

... and the conversion of large amounts of organizational data into readily ___

a)

accessible information

b)

processable answers

c)

objectified solutions

d)

determinable outcomes

8.

in order to effectively manage the people that possess the desired knowledge, it is essential to take into consideration their _____, attitudes and aspirations, and _____.

a)

cultural and social value

b)

options and considerations

c)

likes and dislikes

d)

distastes and displeasures

9.

Both aspects of knowledge management embody two immediate concerns: (a) to make organizational knowledge more _____; ...

a)

recreational

b)

productive

c)

final

d)

dubious

10.

... and (b) to produce benefits that are ____ those envisioned.

a)

significantly greater than

b)

equal to

c)

inferior towards

d)

unusable

11.

identify two (2) pillars of knowledge management

a)

erasure and restart

b)

content management systems

c)

load-bearing wall

d)

infrastructure

12.

identify the OTHER two (2) pillars of knowledge management

a)

management and organization

b)

order and chaos

c)

flora and fauna

d)

people and

culture

13.

which statement is TRUE?

a)

measurement of knowledge management is a difficult task since knowledge is generated by human beings and is both tacit and dynamic

b)

measurement of knowledge management is an easy task since knowledge is generated by human beings and is both tacit and dynamic

c)

measurement of knowledge management is a daunting task since knowledge is generated by data and statistics and is both tacit and dynamic

d)

measurement of knowledge management is an easy task since knowledge is generated by computers and is both tacit and dynamic

14.

in general, the most successful way to measure knowledge sharing is to trace the flow of knowledge among _____

a)

employers

b)

financers

c)

employees

d)

investors

15.

identify a manner in which customer satisfaction (a germane example) can be measured

a)

essays

b)

coercion

c)

colonization

d)

surveys

16.

which one of these women is the Artist of the Decade?

a)

Taylor Swift

b)

Ariola Granola

c)

not Ariana Grande

d)

Cardi B

17.

knowledge management can be applied on nearly every concept

a)

indubitably

b)

unfathomable

c)

equivocably

d)

thesaurus

18.

who authored the book Introduction to Knowledge Management?

a)

Filemon A. Uriarte Sr.

b)

Digimon R. Urinate

c)

Filemon A. Uriarte Jr.

d)

Fillet Mignon

19.

who is your pick for Best Actress of 2020

a)

Carey Mulligan in Promising Young Woman

b)

Viola Davis in Ma Rainey's Black Bottom

c)

Frances McDormand in Nomadland

d)

not Zendaya

20.

knowledge management

a)

so true

b)

delete it

c)

flop

d)

y'all hear sumn...?