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WorksheetsHuman resources test
Total questions: 30
Worksheet time: 19mins
Which of the following is NOT a benefit of a highly-motivated workforce
Higher retention
Higher productivity
Higher wages
Higher levels of sales
Which two of the following are financial methods of motivation
Commission
Job enrichment
Fringe benefits
Profit-sharing
Which two of the following are non-financial methods of motivation
Commission
Job enrichment
Training
Profit-sharing
Staff retention is important to businesses because recruitment and training are often quite...
Cheap
Boring
Expensive
Easy
In this hierarchy which job type is in the wrong place (1 is the top 4 is the bottom!)
1. Director
2. Manager
3. Operative
4. Supervisor
Which of these is not likely to increase with an effective recruitment process?
Customer complaints
Output quality
Productivity
Are low-level employees at a business with a centralised organisational structure likely to feel empowered to influence decisions?
(a)
What type of chain of command does a tall organisational structure have?
Long-chain of command
No chain of command
Short-chain of command
What's a chain of command!
The number of employees that a manager is responsible for is called?
(a)
Which of the following do businesses hope workforce training will do?
Increase worker motivation
Increase employee retention
Increase worker turnover
Increase competitors attractiveness
Increase productivity
For small sweet shop that employes three people on minimum wage, what would be the most appropriate form of motivation
Profit-sharing
High wages
Job enrichment
Tall organisational structures have ..
Long chains of command, more layers and narrow spans of control
Short chains, fewer layers and wide spans of control
Long chains of command, fewer layers and narrow spans of control
Short chains of command and more layers
What two documents are created during job analysis
Advertisement and CV
Job description and advertisement
Person specification and advertisement
Person specification and job description
Employing the right person can lead to...
High productivity
Good customer service
High-quality output
Staff retention
All of the above
What is the purpose of induction training?
To make sure you select the right candidate
To make sure new employees know the role they have applied for
To make new employees feel welcome and ready to start work
To make sure new employees have the right skills
One benefit of training to the employer is ..
Trained staff should be better at their job
Can lead to a promotion for the employee
It can be expensive and time-consuming
They won't be kept up-to-date with changes in technology
Motivated staff ...
are more likely to leave and find another job
leads to higher productivity
leads to lower productivity
are less likely to get training
Which of the following pieces of information would be included in a person specification?
Main roles and responsibilities of the job
Hours of work
Place of work
Skills and qualifications required to complete the job successfully
Which of the following would be the most suitable place for a large public limited company to advertise for a senior director?
National newspaper
Job centre
Staff noticeboard
Company intranet
Which of the following best describes the term off the job training? Training that takes place:
Whilst completing a task under the direct supervision of a work colleague
Away from the place where the job role is usually performed
On the first day of a new job
Whilst shadowing another member of staff at work
Which are tasks of HR?
Accounting
Recruitment
Selection
Controlling
Training
How is a worker on commission paid?
According to how much time is worked
According to the level of output
According to how many items are sold
John is paid piece rates. What does this mean?
He is paid according to how much time is worked
He is paid according to how much output is made
He is paid according to how many items are sold
Dipu is paid by the hour. What does his take home pay depend on?
How much time he has worked
How much output he has made
How many items he has sold
Tim earns £10.50 an hour and usually works 8 hour shifts four days a week. How much is his typical gross weekly wage?
£286
£420
£352
£336
Which are advantages of having motivated employees.
Higher retention
Better staff parties
Higher productivity
Higher customer complaints
Higher levels of sales
Which are not selection method?
Interviews
Looks
Roleplay
Random selection
State a method of motivation that would be suitable for a small business that washes cars, and has only been running for 8 months.
(a)
What methods of motivation would be suitable for a car salesperson.
(a)
A company has decided to empower their employees by giving them more freedom in their jobs. This is being done by removing all middle managers from the company structure. This process is called?
(a)
