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WorksheetsFinal Assessment MGT300
Total questions: 42
Worksheet time: 36mins
Which of the following occurs during data cleansing?
Clean missing records.
Clean redundant records
Clean inaccurate data.
All of the above.
Which of the following describes ETL?
A process that extracts information from internal and external databases.
A process that transforms information using a common set of enterprise definitions.
A process that loads information into a data warehouse.
All of the above.
Which of the following statements is true?
The more complete an organization wants to get its information, the less it costs.
The more accurate an organization wants to get its information, the less it costs.
The less accurate an organization wants to get its information, the more it costs
The more complete and accurate an organization wants to get its information, the more it costs
What supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers?
Analytical CRM
Operational CRM
Personalization
All of the above
Which of the following represents operational CRM?
Supports traditional transactional processing
Supports day-to-day front-office operations
Supports operations that deal directly with the customers
All of the above
Which of the following is not a CRM industry best practice?
Define information needs and flows
Build an integrated view of the customer
Scalability for organizational growth
Implement using the big-bang approach
Which of the following is not one of the five basic components of supply chain management?
Plan
Source
Cost
Deliver
What is the ability to view all areas up and down the supply chain?
Bullwhip effect
Demand planning software
Supply chain visibility
Supply chain execution software
Which of the following is not a principle of supply chain management?
Customize the logistics network and focus intensively on the service requirements
Listen to signals of market demand and plan accordingly
Segment customers by service needs and then tailor services to those particular segments
Listen to signals from telecommunications equipment
Which of the following generates demand forecasts using statistical tools and forecasting techniques?
Bullwhip effect
Demand planning software
Supply chain visibility
Supply chain execution software
Which of the following types of information can be found in a database?
Employees
Transactions
Inventory
All of the above
What is a primary key?
A field (or group of fields) that uniquely identifies a given record in a table
A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship between the two tables
Characteristics or properties of an entity
A field (or group of fields) that uniquely identifies a given attribute in a table.
All of the following are advantages of database-stored information except:
Increased flexibility
Increased performance
Increased information redundancy
Increased information integrity
Which of the following measures how quickly a system performs a certain process or transaction?
Scalability
Performance
Redundancy
Information integrity
What is a category of AI that attempts to emulate the way the human brain works?
Intelligent system
Artificial intelligence
Expert systems
Neural network
Which of the following represents the different information formats?
Detail, summary, aggregate
Document, presentation, spreadsheet, database
Individual, department, enterprise
None of these
Which of the following represents the different information granularities?
Detail, summary, aggregate
Document, presentation, spreadsheet, database
Individual, department, enterprise
None of these
Which of the following is not one of the five characteristics common to high-quality information?
Accuracy
Completeness
Consistency
Quantity
Which of the following is the most commonly used form of AI in the business arena?
Intelligent system
Artificial intelligence
Expert system
Neural network
What is it called when each transaction, entity, and event is represented only once in the information?
Uniqueness
Accuracy
Consistency
Timeliness
Transactional information is used when performing operational tasks and repetitive decisions, such as analyzing daily sales reports and production schedules to determine how much inventory to carry.
True
False
Timely information must be up-to-the-second to be accurate.
True
False
Purchasing stocks is an example of analytical information.
True
False
A data-driven website is an interactive website kept constantly updated and relevant to the needs of its customers through the use of a database.
True
False
The ultimate goal of AI is to build a system that can mimic human intelligence.
True
False
Plan, source, make, deliver, and return are the five basic supply chain management components
True
False
The bull and bears effect occurs when distorted product demand information passes from one entity to the next throughout the supply chain
True
False
A shopping bot is one of the simplest examples of an intelligent agent.
True
False
The biggest pitfalls associated with real-time information is that it continually changes.
True
False
The accuracy characteristic of high-quality information ensures that the information is current with respect to the business requirement
True
False
The primary difference between operational CRM and analytical CRM is the direct interaction between the organization and its suppliers.
True
False
Back-office operations deal directly with the customer.
True
False
Clearly communicate the CRM strategy is the first CRM implementation strategy.
True
False
Complicate marketing and sales processes is one of the objectives of CRM.
True
False
When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.
True
False
Sales, marketing, and customer service are the primary users of SCM systems.
True
False
Accounting, finance, logistics, and production are the primary users of ERP systems.
True
False
In the past, departments made decisions independently of each other.
True
False
Customers, resellers, partners, suppliers, and distributors are the primary users of SCM systems.
True
False
Customers is at the heart of any ERP system.
True
False
List and describe several benefits an organization can receive from CRM.
Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems.
