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WorksheetsBUSINESS COMMUNICATION (CBM)
Total questions: 40
Worksheet time: 1hrs 20mins
The answers below are the types of non-verbal communication except
Gestures
Touch
Sign Language
Eye Contact
Verbal communication can be categorized in _____ and _____ form.
spoken; eye contact
written; touch
proximity; spoken
spoken; written
Which of the following Communication Process is stated in the correct order?
Sender - Message - Encoding - Channel - Decoding - Receiver
Sender - Encoding - Message - Channel - Receiver - Decoding
Sender - Message - Decoding - Channel - Encoding - Receiver
Sender - Decoding - Message - Channel - Encoding - Receiver
Communication is a process of a message being successfully conveyed to the receiver. The message may include _____.
information, ideas, perceptions, and symbols
information, intentions, ideas, and symbols
intentions, symbols, ideas, and perceptions
intentions, symbols, perceptions, and information
Business Communication can be defined as the _____.
process of sending messages between people within a company.
process of sharing information between people within and outside a company.
process of sharing information among business partners.
process of sending messages to business people.
Channel can be defined as_____.
the information gathered by the sender.
the medium that is chosen by the sender to convey the message.
the medium that interprets the messages.
the information received by the sender.
The following are the types of Business Communication except
Internal Upward
Internal
External Upward
External
Internal Downward Business Communication is _____.
communication from a subordinate to a manager within a company.
communication from a manager to a subordinate within a company.
communication among employees within a company.
communication with external parties outside a company.
Internal Lateral Business Communication is _____.
communication from a subordinate to a manager within a company.
communication from a manager to a subordinate within a company.
communication among employees within a company.
communication with external parties outside a company.
Internal Upward Business Communication is _____.
communication from a subordinate to a manager within a company.
communication from a manager to a subordinate within a company.
communication among employees within a company.
communication with external parties outside a company.
The benefits of Effective Communication in Business Communication are as follows except
stronger decision making and faster problem-solving.
stronger business relationship.
better financial results and higher return for investors.
improve speaking skills among employees.
A skilled business manager must be able to _____.
manage the business and spearhead new ideas.
assess business successes and failures.
none of the above.
all of the above.
The two types of communication which are important for managers are _____ communication and _____ communication.
top-down; bottom-up
top-up, bottom-down
narrow-up, wide-down
wide-up, narrow-down
The following are the reasons why business communication is important except
builds teamwork
encourages innovation
reduces employee turnover
reduces interdepartmental communication
Which of the following are communication tools used in business communication?
telephone
social media
all of the above
none of the above
Training and coaching to become effective communicators can be done _____ and _____.
one-to-one; online
email; letters
letters; one-to-one
written; verbal
Regular opportunities for communication are set up by the business managers through _____, _____ and _____.
online forum discussions; memos; individual meetings.
individual meetings; group discussions with specific committees; comment boxes.
comment boxes; open-door policy; individual meetings.
open-door policy; online forum discussions; memos.
Top-down communication occurs from _____ to the _____.
employees; management
management; business partners
management; employees
business partners; employees
_____ provides information about employee needs, values, perceptions, and opinions.
Lateral Communication
Top-down Communication
External Communication
Bottom-up Communication
Messaging, talking, and emailing coworkers in the office is called _____.
Internal Lateral Communication.
External Lateral Communication.
Internal Communication.
External Communication.
The following are the types of audiences except
watchdog audience
gatekeeper audience
initial audience
final audience
In business settings, the existing customers of a company are called _____.
initial audience
primary audience
secondary audience
gatekeeper audience
Gatekeeper audiences are the audience with _____.
power to decide which messages are produced.
political, social, and economic power.
power to influence the primary audience's decision.
none of the above.
A speaker should always take note of _____ and _____ when conducting audience analysis.
audience expectations; demographics
demographics; initial audience
primary audience; secondary audience
gatekeeper audience; size of audience
Which of the statement about the audience is correct?
The gatekeeper audience can influence the secondary audience's decision.
The watchdog audience has political, social, and economic power.
The initial audience comments on the speaker's message after it has been accepted.
The initial audience makes the decision, whether or not to accept the speaker's message and recommendations.
Audience analysis is important because _____.
the speaker will be able to convey the message successfully.
it will help to make the audience interested in the presentation.
it will help the presenter to speak confidently.
it can produce good communication between audience and speaker.
When the audience is in large size, _____.
the speaker should divide the audience and present it twice.
the speaker can use common language to present.
the speaker must use formal language to present
the speaker does not have to present.
Discourse Communities are communities that
communicate frequently.
share the same attitude.
accepts people with member cards.
share same goals and aims.
The following are the aspects to adapt message except
strategy, style, and audience interest.
audience expectation, visuals, and content, and choice of details.
level of formality, types of audiences, and use of technical terms and theories.
organization of presentation, level of formality, and strategy.
THE PRESENTATION PATTERN MUST BE ARRANGED IN THE FOLLOWING ORDER: INTRODUCTION, BODY, AND CONCLUSION. The statement above refers to _____.
Organization of the Contents in Presentation
Level of Formality
Content and Choice of Details
Organization of Presentation
APPEALING ARGUMENTS AND CONVINCING STATISTICS MUST BE CHOSEN TO CONVEY THE AUDIENCE BENEFITS. The statement above refers to _____.
Use of Technical Terms and Theories
Style
Content and Choice of Details
Strategy
IT IS A MUST TO PUT AUDIENCE INTEREST AND EXPECTATIONS FIRST WHEN PRESENTING. The above statement refers to _____.
Content and choice of Details
Use of Technical Terms and Theories
Strategy
Level of Formality
How adapting message can be done easily?
The speaker should do audience analysis.
The speaker should present with confidence.
The audience must be in a smaller size.
The audience must do speaker analysis.
A SPEAKER IS PRESENTING AN ADVANCED LEVEL CHEMISTRY EXPERIMENT TO ENGLISH LITERATURE STUDENTS. The statement above shows that the presenter did not pay attention to _____.
Audience Knowledge of Topic
Organization of Presentation
Audience Size
Style
Which of the following are categorized under Audience Demographics?
Age, Gender, and Educational Background.
Interest, Attitude, and Expectations.
None of the above.
All of the above.
Why is Discourse Community important?
Helps the presenter to present confidently.
Allows the presenter to ask questions regarding the presentation topic.
Helps the presenter to prepare an effective presentation that has precise and required content.
Helps the presenter to choose materials and information for the presentation.
Using appropriate headings and sub-headings to make the presentation clear is a part of _____.
Content and Choice of Details
Organization of Contents in Presentation
Organization of Presentation
Style
Provision of details in appendices is done by the speaker as a _____.
Strategy
Organization of Content in Presentation
Content and Choice of Details
Style
A speaker should always take note of _____ in order to avoid presenting unrelated messages.
Audience attitude
Audience knowledge
Audience Interest
Audience Gender
Which of the following statement is true about Audience Analysis?
Audience analysis is done by the speaker to include the analysis in the presentation.
Audience analysis helps the speaker to avoid large size audiences.
Audience analysis helps the speaker to get introduced to the audience better.
Audience analysis is done to make sure the message conveyed by the speaker reaches the audience successfully.
