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WorksheetsSALES, MARKETING AND CUSTOMER SERVICE
Total questions: 20
Worksheet time: 10mins
A sales clerk who enters bar code information and the prices of items in the computer database is engaging in:
Preparing advertising materials
Filing sales records
Maintaining sales records
promotional activities
Periodic, perpetual and annual stocktaking are activities relating to:
Budgeting for the firm
Monitoring of storage space
Signalling of market trends
Monitoring of stock control
Which of the following offices promotes the firm's products?
Sales
Marketing
Public relations
Factory
Marketing strategies are used to:
Liaise with other departments
Maintaining a mailing list
Convince the public to purchase a product
Assist with maintenance of sales records
The marketing office liaises with which of the following to achieve its main function?
Advertising agencies
Human resources office
Purchasing office
The stock room
A sales clerk can use a search engine to:
Source information
Retrieve information
Create documents
Communicate electronically
To enter data, a sales clerk must have the skill of:
Literacy
Keyboarding
Presentation
Using a database
Numeracy is a skill required when a sales clerk has to prepare:
Sales documents
Correspondence
A database
A mailing list
In reply to an enquiry the sales clerk should prepare a/an:
Consignment note
Quotation
Order
Invoice f
Before an invoice is dispatched, it should be signed by the:
Sales Officer
Marketing officer
Inventory clerk
Manager
To which office is the first copy of an invoice sent?
Administration
Sales
Purchasing
Accounts
The original of an invoice is given to the:
Delivery van driver
Supplier
Customer
Filing clerk
Quantity discounts are usually offered in sales promotion for:
Overseas orders
Cash payments
Very large orders
Local trade
Allowances given to customers on exceptional occassions are known as:
Incentives
Special discounts
Grants
Discounted value
A corporate communications clerk is responsible for promoting the:
Image of the company
Goods on consignment
productivity tools
Organizational tools
Which of the following must the corporate communications clerk maintain?
A mailing list
A database
The company's website
Filing systems
Sponsorship is a form of:
Business improvement
Corporate communication
Coordination of activities
Social responsibility
Recruitment takes place when a firm requires the services of
Legal aid
New employees
existing staff
Probation officer
An induction programme is usually organised for:
Senior staff
Field workers
Staff welfare
New employees
Evaluation of an employees performance and progress starts from the time of his/her:
Written test
Employment
Interview
Offer of employment
