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WorksheetsFR Empath Wave 11 (OneComm In Empath)
Total questions: 11
Worksheet time: 4mins
What tool/ system needs to be pulled-up before launching of Empath?
IRIS
Tsys
Empath
OneComm
To properly logout your OneComm you must?
Close your browser
Select "Not Ready"
Select "Setting" from menu drop down
All associates have "voice mail" feature
True
False
What Not Ready status should be used if you need more time in between calls?
Offline
Administrative
Aftercall Work
Lunch
What browser should you use to pull up the new OneComm?
Internet Explorer
Google Chrome
Mozilla Firefox
The Pulse
The ____ _________ displays the option for you to log out, review voice messages and call history
Menu dropdown
Add Call
Hang Up
What will be your OneComm status when you are on a call?
Aftercall Work
Unavailable
Busy
Ready
What icon that will change to color "green" when you successfully enter the phone number?
Hang Up
Hold
Dial
Merge call
Once you leave the call, you will be put in an __________ status which will give you time to prepare for your next call.
Busy
Not Ready
Administrative
Aftercall Work
You can jump to IRIS anytime
TRUE
FALSE
Reminder!
Got it!
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