WorksheetsFRONT OFFICE FINAL ASSESSMENT
Total questions: 20
Worksheet time: 8mins
This is usually located near the door before the front desk counter.
(a)
The assistance of the guests' luggage is the primary responsibility of the bell service.
True
False
The following are duties and responsibilities of a bellman, EXCEPT: CHOOSE 2
Comply with special requests
Assist guests with luggage in accordance with established procedures and safety requirements
Escort guests to rooms
Dining reservations
Assisting guided tours
Choose three Bellman's Duties while Rooming a Guest
carry baggage into the lobby
lead and carry luggage to elevator
call floor number
assist in emergency cleaning requirements
support room service request for assistance
It is a courtesy to the guest that the bellman let the guests enter the elevator first before him.
True
False
This type of service is added for hotels to achieve excellence, continuous improvement through innovative ideas, and to fully personalize guests' services outside the premises of the hotel.
(a)
The term doorman in British English.
(a)
He will often provide other courtesy services such as signing for packages, carrying luggage between the elevator and the street, or hailing taxis for residents and guests.
(a)
Choose three valet parking attendant responsibilities:
Park and retrieve cars
collect fees
manage parking area
arranging transportation
furnishing information on local attraction
These are expressions of gratitude for exemplary services provided by employees.
(a)
The Royal and Ancient Golf Club of St. Andrews was founded in what country?
(a)
This type of club usually refers to a club in the suburbs.
(a)
This club may be in a free-standing building by itself or in an office building, etc.
(a)
The following are reasons why people join private clubs, except:
networking
social status
to have fun
equity
This club membership type explains that the members own assets, and have rights to the club's equity, like shareholders.
(a)
A type of club membership which is owned by an individual, partnership or corporation.
(a)
TOV means
(a)
MCO means
(a)
LMC means
(a)
CCA means
(a)
