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Airbnb 4.0

Total questions: 15

Worksheet time: 9mins

Name
Class
Date
1.

What does OK stand for originally

a)

Zero Killied

b)

Oh! Kool!

c)

Zero Kilo

2.

Which is the only animal that cannot jump

a)

Hipo

b)

Chicken

c)

Rhino

d)

Elephant

3.

Originally what does kangaroo mean (Kan-Guh-Ruh)?

a)

The Animal

b)

The Jump

c)

I do not understand

4.

What was Coca Cola First Color?

a)

Black

b)

Transparent

c)

Green

d)

Brown

5.

The word cemetery stands for:

a)

Bedroom in Greek

b)

Beyond death

c)

Rest in peace in Latin

6.

Cows can’t walk down stairs but they can walk up

a)

True

b)

False

7.

The reservation will stay in Checkpoint status for:

a)

12 Hours

b)

24 Hours

c)

36 Hours

d)

48 Hours

8.

Can a Host Withdraw Request on Checkpoint Status.

a)

True

b)

False

9.

If a guest has a party airlock, the user would be able to book in another place like a private room.

a)

True

b)

False

10.

A guest is calling because the bed has bed bugs, which department handle the situation

a)

R2

b)

CE

c)

R1

d)

Claims

11.

If an UNVERIFIED user is unable to authenticate fully the account because she did not provide the e-mail address linked to the account, as she provided the rest of the information, we can go ahead and assist the user

a)

True

b)

False

12.

When we report a bug we create time expectations about:

a)

24 hours

b)

48 Hours

c)

1 week

d)

We do not create expectations

13.

What is the macro we use when the user wants that we cancel the reservation?

a)

Host/guest cancellation

b)

H/G initiated cancellation

c)

Escalate Resolution Level 1

14.

Where we can find if the user has a resolution center request opened?

Overview tab

Hosting tab > Listing

Overview tab > resolutions

Reservation Page > Resolutions

a)

Overview tab

b)

Hosting tab > Listing

c)

Overview tab > resolutions

d)

Reservation Page > Resolutions

15.

What this flag stands for BFMR

(a)