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WorksheetsIBMSD - Training
Total questions: 18
Worksheet time: 3mins
What is the SLA of a P4 ticket?
2 Business days
1 Business day
3 Business days
4 Business days
TN3270 EPD - Account is Disabled. To whom will the user coordinate this kind of concern?
UBSD
RFC SAM
ULCG
Workstation
Does the Government sites e.g (BIR, PAGIBIG, SSS etc.) are accessible without having external site access?
Yes, It's accessible. Just configure the proxy settings
No, You need to place ITOSR (Access Rights - Internet)
What is the SLA for P1 ticket
1 hour
45 mins.
2 hours
30 mins.
If the EU encountered error on BUDS. What should he/she need to do.
Error Message : LDAP connection is down
NOTE : Only 1 User encountered this error
Troubleshoot and then if error still exists. Create ticket to AMTI-WSS
Advise to call PSSD
Troubleshoot and then if error still exists. Create ticket to 1.5
Troubleshoot and then if error still exists. Create ticket to Wintel
Who handles the Service Catalog for Reactivation of ADID?
ITOSAM
PSSD
AMTI-WSS
Service Desk
What is the meaning of SLA
Service Level Arrangement
Service Level Agreement
Services Lending Agreement
Server Letter Agreement
What is our target calls per day?
40
30
20
35
What is our passing score for ASA (Average Speed of Answer)
25 seconds
30 seconds
20 seconds
Who is the Chairman of BPI?
FERNANDO ZOBEL DE AYALA
ROMEO L. BERNARDO
JAIME AUGUSTO ZOBEL DE AYALA
CEZAR P. CONSING
Fill in the blanks. The meaning of B.U.D.S is "Branch (a) Delivery System.“
What is the meaning of UCAS?
Universal Customer Acquaintance Service
Universal Customer Acquisition System
Unified Customer Assistance Service
EU is having an issue with his BUDS F8 and got an error message "com.emc.documentum". What exceptions should be added on Proxy settings for this issue?
*headoffice.bpi.com.ph*
*headoffice.branchserver.com.ph*
*headoffice.corp.bpi.com.ph*
*remoteoffice.corp.bpi.com.ph*
What is the IP Address and Port number in our Proxy settings?
192.168.198.34 : 8090
192.168.199.34 : 8080
10.192.168.33 : 8080
192.168.99.33 : 8080
What is the meaning of PSSD?
Process-end Sound System Department
Process-end Senior Support Department
Process-end System Specialist Department
Process-end System Support Department
What is the Hotline of Service Desk?
(a)
What is the URL for Outlook Web Application
What is the Service Catalog request for upgrading of Browser version
Note : For Head Office user
IMAC - Installation of Non-Standard Application
IMAC - Installation of Standard/Non-Standard Application
IMAC - Installation of Standard Application
IMAC - Installation of Application
