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WorksheetsRECEPTION
Total questions: 10
Worksheet time: 10mins
Which one of the following best identifies items to be located on the reception desk?
Select one:
a. till and refreshments
b. pen, notepad and retail stock
c. appointment book and magazines
d. appointment and payment systems
Which one of the following best describes a good reception desk?
Select one:
a. staffed at all times
b. well-stocked and sociable
c. tidy, stocked and colourful
d. welcoming, clean and tidy
Which one of the following best identifies items to be available in the reception area?
Select one:
a. reception desk and stock cupboard
b. reception desk and product disposal bin
c. magazines, style books and refreshments
d. retail display, refreshments and staff facilities
Which one of the following is NOT a requirement of the Consumer Protection Act?
Select one:
a. Products must contain information relating to their safe use.
b. Retailers must not display products in damaged packaging
c. Retailers must not mislead customers on the price
d. Products must meet safety requirements.
Which one of the following legislation relates to client records?
Select one:
a. Data Protection Act
b. Consumer Protection Act
c. Health and Safety at Work Act
d. Sales of Goods and Services Act
Which one of the following states that a retailer must sell goods that are as described and fit for purpose?
Select one:
a. The Price Act
b. Data Protection Act
c. Consumer Protection Act
d. Cosmetic Products Regulations
Appointments should be written in the appointments book using:
a. red pen
b. blue pen
c. pencil
d. black pen
If the telephone rings while you are dealing with a client, would you:
a. Ignore the phone?
b. Take the phone off the hook?
c. Answer the phone?
d. Excuse yourself to the client and answer the phone?
The reception area is important because:
a. It is the first point of contact between client and salon
b. The stylists come here for their directions
c. It is close to the entrance to the salon
d. The money is usually kept here
When selling a product to your client it is important to:
a. Make sure it is the most expensive
b. Give good advice on how to use it
c. Make sure the sale is quick
d. Put it in an attractive bag
