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Worksheets

Phone calls

Total questions: 20

Worksheet time: 15mins

Name
Class
Date
1.

Podría

a)

Couldn´t

b)

Would

c)

Can

d)

Should

2.

Buenas tardes

a)

good morning

b)

good afternoon

c)

good evening

d)

good night

3.

Buenas noches (saludo)

a)

good morning

b)

good afternoon

c)

good evening

d)

good night

4.

Buenos días

a)

good morning

b)

good afternoon

c)

good evening

d)

good night

5.

Estoy hablando porque...

a)

I´m calling...

b)

I´m calling about...

c)

I´m calling because...

d)

I´m speaking to...

6.

Habla Alice

a)

This is Alice

b)

It´s Alice

c)

Alice speaking

d)

Alice talking

7.

¿Podría hablar con Miss Cohen?

a)

I would like to speak to Miss Spears.

b)

Can I talk with Miss Spears.

c)

I may spaek with Miss Spears.

d)

May speak with Miss Spears?

8.

Me gustaría hablar con el Sr. Smith.

a)

Mat I speak with Mr. Smith?

b)

I would like to speak to Mr. Smith.

c)

Can I talk with Mr. Smith?

d)

I will like to speak with Mr. Smith

9.

¿Cómo puedo ayudarle?

a)

Could I help you?

b)

May I help you

c)

Can I help you?

d)

How may I help you?

10.

Déjeme ver si esta disponible.

a)

Let me see if he is available.

b)

Let me check if he is available.

c)

Let me know if is true.

d)

Sure, let m check on that.

11.

Seguro, un momento por favor.

a)

Sure, one moment please.

b)

Sure, let me check one moment.

c)

One moment please, sure

d)

Sure, let me check on that.

12.

¿Le importaría esperar unos minutos?

a)

Could you wait some minutes?

b)

May I wait you please?

c)

Would you mind waiting a few minutes?

d)

Do you mind waiting a few minutes?

13.

¿Puedo ponerlo en espera por un minuto?

a)

Could I put you on hold minute?

b)

Can I put you on hold for a minute?

c)

May I put you on hold one minute?

d)

Could I put you on hold for a minute?

14.

Yo solo quería preguntar...

a)

I just wanted to ask...

b)

I just want to ask...

c)

I want to ask, just...

d)

Could you tell me...

15.

¿Podría decirme la dirección?

a)

Can you tell me the address?

b)

Should you tell me the address?

c)

Could you tell me the address?

d)

Do you tell me the address?

16.

Le daré su mensaje.

a)

I can give you his message.

b)

I will give you his message.

c)

I would give you the message.

d)

I will give him your message.

17.

¿Le gustaría dejar un mensaje?

a)

Would you like to leave a message?

b)

Would you like to left a mesage?

c)

Could you leave a message?

d)

Would you like to leave a package?

18.

¿Podría preguntar quien llama?

a)

Who am I speaking with?

b)

May I ask who´s calling?

c)

May I have your name please?

d)

Can I ask who´s calling?

19.

Bien, gracias. Llamaré mas tarde.

a)

Fine thanks. I would call back later.

b)

Good, thanks. I will call back.

c)

Well, thanks. I call back later

d)

Okay, thanks. I will call back later

20.

¿Cuándo es buen momento para marcar?

a)

When is a better moment to talk?

b)

When is a good time to call?

c)

When is a good time to speak?

d)

Where is a god time to call?