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WorksheetsInterpersonal Skills
Total questions: 16
Worksheet time: 8mins
Body language can also be called:
Attitude
Extrovert
Non-verbal communication
Verbal communication
Who came up with a sequential theory on group/team dynamics?
Argyle
Tuckman
Maslow
Johari
What is the first stage of Tuckman's team dynamic?
Norming
Storming
Performing
Forming
Adjourning
What is the second stage of Tuckman's team dynamic?
Norming
Storming
Performing
Forming
Adjourning
What is the third stage of Tuckman's team dynamic?
Norming
Storming
Performing
Forming
Adjourning
What is the fourth stage of Tuckman's team dynamic?
Norming
Storming
Performing
Forming
Adjourning
What is the fifth stage of Tuckman's team dynamic?
Norming
Storming
Performing
Forming
Adjourning
Who introduced a communication cycle, that can be helpful in understanding in why communication breaks down in healthcare settings?
Argyle
Tuckman
Maslow
Johari
What are the stages of Argyle's communication cycle?
Idea, Decode, Send, Receive, Encode, Understand
Idea, Encode, Send, Receive, Decode, Understand
Encode, Idea, Send, Receive, Decode, Understand
Encode, Idea, Receive, Send, Decode, Understand
Who introduced a 'hierarchy of needs' that can be used to guide healthcare practice?
Argyle
Tuckman
Maslow
Johari
Before a service user or patient feels safe, what needs must be satisfied first?
Physiological
Self-actualisation
Love and belonging
Esteem
At which level in the 'hierarchy of needs' can a service user or patient can discuss their needs, be creative and accept themselves fully?
Physiological
Self-actualisation
Love and belonging
Esteem
Whose reflective model has 3 stages: What?, So What?, Now What?
Gibbs
Atkins and Murphy
Driscoll
Why is it important for healthcare professionals to reflect on their interpersonal skills?
Poor communication costs the NHS over £1 billion a year
It can help improve weak areas and improve practice
It can improve a patient's recovery
All of the above - and more!
How often do nurses and midwives have to reflect on their practice, in order to 'revalidate' and maintain their registration with the NMC?
Every year
Every 2 years
Every 3 years
Every 4 years
