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Chapter 7 Test: Writing Instructions & Procedures

Total questions: 25

Worksheet time: 13mins

Name
Class
Date
1.

Clear and accurate instructions are --------- to the world of work.

a)

essential

b)

optional

c)

afterthoughts

d)

mandatory

2.

Good instructions are important in the world of work for what reasons?

a)

safety

b)

efficiency

c)

convenience

d)

politics

3.

Instructions can have which of the following features to be understood

a)

graphics

b)

words

c)

sentences

d)

numbered lists

4.

Style considerations for writing instructions include

a)

verbs in present tense, active voice

b)

vague terms for measurements

c)

number the steps for ease of use

d)

make sentences long and convoluted

5.

Procedures deal with a small range of "how-to" activities and as such have no real bearing on the day to day activities of an organization.

a)

True

b)

False

6.

One helpful feature of word processing programs (Like Docs) when writing instructions is

a)

Outline

b)

ability to present slides

c)

digital signature

d)

boldface

7.

Graphics in instructions should be

a)

appropriate

b)

easy to understand

c)

considerate of international audiences

d)

original

8.

Underlining can be confused with ------ in some instructional situations and should be avoided.

a)

hyperlinks

b)

emphasis

c)

headings

d)

strikethrough

9.

When you actually DO the thing and prepare to write your own directions. . .

a)

planning

b)

trial run

c)

drafting

d)

revising

10.

The process of taking your information and writing it up in actual steps before asking others for input.

a)

planning

b)

trial run

c)

drafting

d)

revising

11.

Style considerations for directions include

a)

imperative verbs

b)

precise terms for measurements

c)

connective transitional words

d)

clear short sentences in active voice

12.

Guidelines for getting things done in the world of work are

a)

instructions

b)

procedures

c)

directions

d)

blogs

13.

Which of the following are characteristics of BOTH instructions and procedures?

a)

plan carefully

b)

be precise

c)

be straightforward

d)

diagrams

14.

Procedures use which of the following text features?

a)

section headings

b)

lists

c)

color

d)

alignment

15.

Unfamiliar terms in procedures should be

a)

defined

b)

ignored

c)

italicized

d)

illustrated

16.

Identify chemicals, tools, and supplies needed for the project in this section:

a)

introduction

b)

equipment list

c)

conclusion

d)

cautions

17.

Warnings and cautions should be where?

a)

In their own section at the end

b)

In their own section at the beginning

c)

In the step they apply to

d)

Introduction

18.

Which is possibly the most serious and therefore important type of statement?

a)

warning

b)

caution

c)

note

d)

imperative verb

19.

When writing directions for a worldwide audience . . .

a)

use simple language

b)

consider colors & their meanings carefully

c)

use units of measurements everyone will understand

d)

ask a non-native speaker to review

20.

In International English, whenever you have a choice

a)

use the simpler word

b)

use a picture

c)

use jargon

d)

use symbols

21.

Abbreviations like: SUV, DOB, SSN, FAQ, and IEP

a)

are fine in directions

b)

should be avoided

c)

are easily understood

d)

will translate just fine for international audiences

22.

This step involves research, a clear understanding of the task at hand and the risks involved.

a)

planning

b)

trial run

c)

drafting

d)

revising

23.

Where can you find procedures?

a)

employee handbooks

b)

memos

c)

email

d)

inserts in products

24.

All instructions have 5 main sections or parts.

a)

True

b)

False

25.

Notes provide

a)

clarification

b)

options

c)

helpful hints

d)

measurements