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WorksheetsCOMX 115 Exam 2 Review
Total questions: 16
Worksheet time: 14mins
Non-specific critiques of a person's overall behavior or personality without pinpointing specific issues or contexts ("You are so lazy!") is a form of disconfirming messages called _________ (Q8)
generalized complaining
irrelevant responses
impervious responses
endorsement
verbal abuse
There are several types of rules that govern language. Which type governs the order in which we put together words and phrases to form understandable sentences? (Q1)
pragmatic rules
phonological rules
syntactic rules
display rules
case-order rules
A long-term state in which you experience feelings, which has no specific cause, is called a(n) (a) . (Q18)
Changing the way you think about a situation that gave rise to a negative emotion, so that the effect of the emotion is reduced, is called _________________. (Q22)
emotional contagion
emotional reappraisal
empathic accuracy
empathy
self-awareness
The factor of emotional intelligence in which you manage change, handling conflict, inspire and influence others, and can communicate clearly what you want is called ______________ (Q22).
relationship management
self-awareness
self-management
social awareness
empathic relating
True or False: Gestures that help clarify a message, such as when I say “Over there!” and point my finger in a specific direction, are called illustrators. (Q10)
True
False
Which step of the HURIER Model involves using context clues, non-verbals, and past history to make sense of what you hear? (Q14)
interpreting
evaluating
hearing
understanding
responding
Using facial expressions, nodding, and vocalization to show that you're paying attention is a feedback style called ________. (Q15)
backchanneling
empathizing
supporting
paraphrasing
empathic listening
Expressing one emotion when you are actually feeling a different emotion is a display rule called _______. (Q21)
de-intensification
simulation
masking
inhibition
intensification
A sentence that claims ownership of your feelings, and acknowledges that you control how you feel or think, such as "I felt really angry when you forgot my 21st birthday," is called a(n) (a) . (Q9)
Jenny is talking to her friend Toni about Toni's grandmother's death. Which of the following is an example of a continuer statement Jenny might say? (Q17)
"Yes, every loss is sad."
"I'm sure you'll get over it soon."
"My grandma died last year."
"It sounds like you were very close to her. How are you doing?"
"I'm sorry, what did you say? I didn't hear you."
Dividing your attention between listening to someone and daydreaming -- weaving in and out of paying attention -- is called.... (Q6)
glazing over
pseudolistening
confirmation bias
closed-mindedness
informational listening
Feelings that are combinations of primary emotions (for example, jealousy is a mixture of anger and fear), are called _____________. (Q20)
secondary emotions
meta-emotions
moods
tertiary emotions
you-statements
Which of the following is an example of the haptics called caregiving touch? (Q10)
a hug
a fist-bump
getting a haircut
a high-five
shoving someone
Which are TRUE about chronemics? (Click all that apply) (Q11)
Spending time with someone indicates you value them.
Chronemics can be divided into three categories: high, medium and low.
"Chronemics "is a non-verbal type of communication, in which you use communicate a message.
Keeping someone waiting is a way to demonstrate that you are more powerful than them.
There are two types of chronemics: personal and professional.
A word’s implied or secondary meaning, or the emotional associations surrounding the word, is called its " (a) " (2 words). (Q2)
