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WorksheetsPromoting Products and Services Revision Unit 205
Total questions: 20
Worksheet time: 10mins
Which describes the MAIN benefit to the salon of promoting a wider range of services?
Longer opening hours
Increased Profits
Relocation to a larger salon
Hiring more staff
Which describes the benefits of a product?
The look of the packaging
The effects on the hair and skin
The brand name of the product
The price and quality of the product
Which one is a principle of effective face to face communication?
Ask very personal questions to show friendliness
Use hand gestures to show creativity
Maintain eye contact to show interest
Always speak quietly to maintain confidentiality
Which one is the MOST important reason for maintaining personal hygiene
To avoid accidents
To avoid offending others
To reduce hazards
To reduce absence from work
Which one is a benefit to the salon of selling products to the client?
Reduced chemical waste
Increased profit
Reduced stock rotation
Increased salon turnover
Which one is NOT part of the sales process?
Identify need
Close the sale
Describe the item
Carry out the service
A feature of a product can include its size
True
False
A feature can be described as the characteristics of the service or product?
True
False
Which one is MOST important when describing products to clients?
To explain the Consumer Protection Act
To describe health, safety and store room conditions
To show knowledge of the manufacturer, supplier and cost
To have knowledge of features, benefits and availability
Which one is an example of a buying signal?
The client avoids making eye contact when the stylist/receptionist discusses the latest offers
The client makes reference to the products that are being used during the service
The client gives limited responses to information give about aftercare products.
The client leaves the product information leaflet when going to the reception to pay
Which one of the following is a benefit to the salon of promoting services to the client?
Increase to staff wages
Increased staff working hours
Reduced monthly salon overheads
Possible increase to salon takings
which of the following is a main feature of a professional service?
The service is carried out by trainees
Experienced staff carry out the service
The clients own products are used during the services
Low-cost products are used during the service
when speaking to clients it is important to always use technical words
True
False
Smiling and nodding when the client is speaking shows that the stylist is listening
True
False
Why is personal presentation important in the salon?
It proves staff are capable
It shows a professional image
To reduce client complaints
To avoid accidents occuring
Ingredients are listed on packaging to that the stylist does not have to learn what each product does.
True
False
Good knowledge about services offered by the salon will increase ability to match services to client needs
True
False
Which one of the following identifies the correct order of the sales process?
Describe the features and benefits , identify a need, demonstrate product use and close the sales
Identify a need, close the sale, demonstrate product use and describe the features and benefits
Close the sale, demonstrate product use, describe the features and benefits and identify a need.
Identify a need, describe the features and benefits, demonstrate product use and close the sale
Which one of the following identifies when a client has agreed to buy a product?
The stylist adds it to the bill
The client agrees to pay for the item
The client asks for a cheaper alternative
The stylist demonstrates its' use on the client
Which one of the following payment methods withdraws money immediately from the users account?
Cheque
Voucher
Debit Card
Credit Card
