WorksheetsFile Creation
Total questions: 20
Worksheet time: 12mins
How many tag numbers can you add in one AHL?
20
5
1
10
In how many elements is the permanent address in the AHL broken up into?
3
8
5
4
In which section do you update the delivery address?
Passenger
Delivery
Claims
When entering the passenger's name on the file, what format will you use?
Name then Surname
Name, Middle name and then Surname
Surname and then first name
only first name
Timeframe to report a delayed baggage to Aer Lingus?
5 Days
21 Days
45 Days
3 Days
What is the information you input first before adding details to create an AHL
Routing Informatiom
Contents in the bag
Station and Airline
Agent Sign
In the bag section, what is the one thing you can't create the file without?
Supplementary Information
Email Address
Name
Colour and type
When will you update the date of validity on an AHL?
When the passenger is at the airport
When updating a temporary address
After the bag is delivered
After the passenger contacts claims
What are automated messages?
Text messages sent to the passenger
Fax sent to the passenger
Messages sen to the passenger using a cell phone
Sytem generated text messages or emails sent to the passenger through World Tracer
Where do you update your notes on the file?
Extra Information
Supplementary Information
Further Information
Tag Number
For how many days we do proactive calling/Primary tracing ?
6 Days
7 Days
5 Days
None of them
Who all can create Delayed Baggage Report On WT ?
Manager/Supervisors
Supervisors & Team Leads
Call center/Airport agents/ Customers
Delivery team & Airport Authority
What details we check before creating AHL files ?
Complete flight details & timeframe
Customers Name & Address
Email address & Tag Number
Permanent address & Temporary
What application you can use to find where the passenger's bag was last scanned?
WORLD TRACER
BROCK
AIRCALL
OUTLOOK
What are the different things you can use to look for information in Brock/Smartsuite?
TAG NUMBER
NAME
FLIGHT NUMBER
PNR/BOOKING REFERENCE
What do you send the customer by email after creating the AHL?
Compensation
File Number
Phone Number
Email Address
List the 3 Type of files that we come across while doing our work .(MULTIPLE ANSWERS- CHOOSE MORE THAN ONE)
AHL
OHD
DPR
QOH
What is OAL?
Oat Meal
Other Airline
Oval
Orange
How many lines does Extra information have?
20
30
10
99
If the Extra Information lines are over, where will you write your notes?(MULTIPLE ANSWERS - CHOOSE MORE THAN ONE)
User Comments
Passenger Name
History
Messages
