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Access Code

Total questions: 12

Worksheet time: 6mins

Name
Class
Date
1.

An access code is utilized by both

____________ and ____________ when registering for a Pearson Education product.

a)

Bookstore Staff

b)

Students

c)

Educators

d)

Sales Clerks from Amazon and Ebay

2.

It is a part of an access code that shows when the code was registered.

a)

Valid from Date

b)

Expiration Date

c)

Cashed In Date

d)

Cashed In

3.

It is a part of an access code that indicates how many uses are remaining on the code.

a)

Number of Times Cashed In

b)

Cash Ins Remaining

c)

Cashed In

d)

Cashed In Date

4.

True or False


Student codes can be identified by the second letter in the access code. The second letter will always be an “E” when the code is a student access code​

a)

True

b)

False

5.

True or False


It is important when replacing a student access code, if the student access code option is not available then we can provide them with section instructor access.

a)

True

b)

False

6.

It is a type of student access codes that includes/comes with loose leaf.

a)

eText

b)

Combo Access Code

c)

Valuepack

d)

Student Access Kit

7.

(a)   are school customized access codes.

8.

This error occurs when the access code expiration date has passed.

a)

Access code already redeemed

b)

Expired Access Code

c)

Error Code 84

d)

Error Code 7

9.

This error occurs when an access code has already been registered by a user.

a)

Expired Access Code

b)

Error Code 84

c)

Access Code Already Used/Redeemed

10.

This error occurs when the Course ID and access code are for two separate things. This could be an incorrect access code edition or title.

a)

Error Code 84/ Product Mismatch

b)

Access Code Already Used

c)

Expired Access Code

11.

(a)   is a tool created to help determine the proper way to handle an error with an access code​.

12.

What are the important things that you need to do after generating a new access code?

a)

Expire the code you are replacing to

b)

Escalate Case to Tier 2

c)

Document the case number in the account comment field.