WorksheetsPost Test Handling incoming call
Total questions: 10
Worksheet time: 7mins
If the person being contacted is not there, then what advice is appropriate for the caller
Ask to wait
Offers callers to leave messages
Offers callers to call back
The right time to make a phone call to a company is :
12.00 to 14.00
10.00 to 12.00
17.00 to 20.00
If the connection is cut off (cut-off) when a telephone conversation has not been completed, then the important thing that must be done is
Call back and say sorry
Waiting to be called back
No need to call back
What do you prepare first before making a phone call ?
Setting up a telephone message form
Prepare stationery and notebooks
Prepare the topic of conversation and the necessary information
If you are busy with a very urgent work, the phone in your room rings and all you have to do is:
Give an answer as soon as possible and apologize for the delay
Let the phone ring in the hope that the caller will tolerate your busy life and will call again
Respond immediately and state that you are very busy and should not be disturbed
The following types of incoming calls at the hotel that associated with guests are
(select more than one correct answer)
Messages
Contact with suppliers
Calls from people for guest
Complaints
The clerk who is responsible for handling incoming calls in the front desk area is
(a)
The right sentence to ask the caller to wait is
Wait a minute, please...
Hold the line, please...
We will call you back
Take a look at the following dialog :
Reseptionist : Miss. Ria is not in her office at this moment. Would you like to leave a message?
Linda : Yes, please tell her to call me at number zero - eight - one - one - two - six - eight - five - four - seven - six
What is Linda's phone number
08112685467
08112658476
08112685476
Choose a guest name that matches the following spelling :
el - ai- yu - es - eitch - ei - ow - qiu - ai
Leu Seaoqi
Liu Shaoqi
Liu Sheoqi
