Identifying yourself.

" This is Adam Brow, speaking. "

Identifying the caller.

" I’m sorry, I didn’t catch your name."

Asking for your connection.

" Could I have extension 211, please?"

Asking about the purpose.

" Could you tell me what it’s about?"

Making the connection.

" Just a moment. I’m putting you through."

"I’m afraid he /she’s in a meeting (at the moment). "

Can I take a message?

"Could I leave a message?"

Reassuring.

" I’ll make sure she gets the message."

Suggesting a meeting

"Could we fix a meeting?"

Pronouncing Phone Number.

"283 4465 (two eight three, double four six five)"